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Business Profile

New Carpets

Carpet Exchange

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Carpets.

Reviews

This profile includes reviews for Carpet Exchange's headquarters and its corporate-owned locations. To view all corporate locations, see

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Carpet Exchange has 16 locations, listed below.

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    Customer Review Ratings

    2

    Average of 4 Customer Reviews

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    Review Details

    • Elizabeth M

      Date: 09/21/2024

      Their quality is awful. I had them do an installation and my floors are bubbly throughout the entire place. I do not recommend this company at all. I wish I would have used a different company as these floors were expensive and poorly installed.

    • Linda M

      Date: 05/03/2023

      Carpet Exchange in ******* installed vinyl flooring in my home. About a month ago I saw where 2 vinyl planks had come apart. I called the sales representative who had originally helped me. She asked to send her pictures of what I was seeing. Weeks went by and she never called me back. I called the store again and since she was not available I spoke to a different sales ******** had the installer call me. The installer sent out one of his workers and he said the planks couldnt be rejoined. He would need to tear out a section and install new planks. Three weeks have went by and I have not heard anything. I texted the last sales rep who had helped me, Its now been 3 days and no response. I would call this poor customer service. I they dont stand behind their workmanship. This is the 2nd time Ive had issues with the same floor and I also dealt with poor customer service. Once is bad, twice should not be acceptable.

      Carpet Exchange

      Date: 05/12/2023

      Thank you for your review. I apologize for the lack of follow up. I did speak with our store manager who informed me that we are submitting a claim with the manufacturer. In 2019 when you first contacted ** about issues with your floor it was determined that several boards needed to be replaced due to manufacturer defect. And now it appears that the same issues are affecting different areas of your floor. We stood behind our products in 2019 and we will stand behind them now. Now that our store manager is involved he can help make sure the claim moves along in a timely manner. We look forward to getting this resolved for you. 

    • Trevor P

      Date: 04/29/2023

      I ordered carpet for a bedroom from Carpet Exchange in ******** in December 2021. It was installed and everything looked good, until my house flooded a year later and they had to pull the carpet up. I had paid for them to remove the old carpet and lay down a carpet pad and then the carpet. Instead, they just laid the new carpet over the stained and smelly old carpet, and did not give me the carpet pad I paid for at all. I needed to re-carpet the bedroom due to the flooding. After contacting them about the flooding and not doing what I had paid them to do previously, they agreed to do the job again for a discounted price, although they were rude and not very willing to do this. They then proceeded to no show me twice for carpet install. The third time they finally showed up to install the carpet, and again tried to lay the new carpet over the same stained and smelly, and now flooded, old carpet. If nobody was home they would have ripped me off again the same way they did the first time by charging me to pull up the old carpet and place the pad and instead just laying the new carpet over the old. They had to return to the store to even get the carpet pad I had paid for before they returned to my house and finally got the job done correctly. I will never work with this company for flooring in my house again.

    • Journey W

      Date: 02/28/2023

      Such a great service we always recoomend this carpet cleaning

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