Reviews

Review Details

• Review fromkulwinder s

  Date: 02/12/2025

  1 star
  on 02/07/2025 I took my Toyota truck for oil change to mountain state Toyota, ******, ** when I came back home i parked my truck in garage and 2 days later i noticed puddle of oil under my truck. i found they did not torque the drain plug it was loose enough that i can turn that plug with fingers. now engine is missing more than half qty of oil out of engine. i have picture of proof and keep it and if anything, happen to engine i will use them against them. i guess i got lucky while driving home engine did not seize or catch fire, but my point is its big safety hazard. i believe BBB should **nsider taking some kind of action against them.

• Review fromAntonio N

  Date: 10/19/2024

  1 star
  It was mst of the howaring expereinces I have ever had in my life...Misrepresentation, sneakiness, laying, rude and disrespect (especially the Manager SH and Cur.They were yelling at me at the top of their lugns and aksing me what Kind of life do you live in?The manager Sh and Cu were the rudest of them all, and they were ready to physically fight in front everybody It was only a matter of changing tires which would be around $800.00 the invoice ended up at about $2000.00. Highway roberry at its best in the middle of the day It is a great mistake to patronize this business.Nobody answers their phone calls or evern return the call. I call the main number almost 50 times. I called Bl and I called Cu and I called SH who was the most rudest and most disrespectful and abhorable of all, pointing to his lack of education and just plain ignorance I heard review about this business and I was sceptial to bring my car to them... but because I was close, I took my chances... the experience was horrible and terrible and disgusting. The manager was staring at me as if he wanted to punch my face. I want one point: I asked him "what are you looking at me like that?" He responded: "I do not know what you hade in your life". What an Unintellegent questions aimed at intimidating me and shake me... I would not come back to this place ever again.Think a 1000 times before using this business, most likely you will be disappionted, lied to, disrespected and flat out cheated and ended with a huge scary bill and extremely very bad experience Shame on you Montain States Toyota **********************

• Review fromLaxia L

  Date: 01/26/2024

  5 stars
  Great experience. Honestly, my sale's person name *** kept me updated on when my car was going to arrived. He was completely honesty with me about my car and everything that came with it. Overall, this was a great experience and I would definitely come back to get another car from this dealership.

• Review fromGreg B

  Date: 12/28/2023

  1 star
  These guys perform a shoddy tire service and are THIEVES!!!!! My wife took her RAV4 in and they coaxed her into buying some new tires. Each tire was filled to 55psi, the tire warning was on before she left and remained on until I went out and released air to the correct pressure. They left the Service Required notification each time the car is started. No new maintenance appt or sticker. Then on top of it all, she left them a review about the situation and even called but they did nothing to fix the situation. The notification is still on... And furthermore this is the third set of ********************* tires rated at ****** miles they have sold her on a car with ****** miles. She is 63 and drives slowly. THIEVES!!!!!!!!!!!!!!!

• Review fromDana R

  Date: 08/23/2023

  1 star
  Went to look at a specific used vehicle, test drove it and decided to purchase. Told sales guy I was paying cash, he pulled my credit report!! Had no right and reason to do so!! After waiting 10 days for check to clear I get a text saying " is it okay to cash check?" It has been sitting there for 10 days to have cleared. When I call to talk to the so called manager, what a piece of work he is! Could not get a word in and he hung up on me! Called back and spoke to the sales manager and again could not get a word in and they keep saying I am not listening, they are supposed to listen to the CUSTOMER and they should SHUT UP and listen!! WILL NEVER SET FOOT IN THAT PLACE AGAIN WHAT A JOKE THOSE PEOPLE ARE!!!!

• Review fromAngela W

  Date: 08/11/2023

  1 star
  AWFUL CUSTOMER SERVICE AND RACIST. I feel they dont think black people have good credit. They knew I was on a tight schedule only in town for a week. Sales associate called said they had a RAV4 vehicle for me. Test drove, agreed to price and put deposit down during lunch break. Told them I already had financing with credit union they said I need a form to take to the credit union; but when I contacted credit union said they didnt need a form just come pick up check. After work since dealership was on the way to the credit union stopped at dealership to retrieve the form wasted 20 minutes NO FORM trying to get me to get their financing. They insisted I come back tonight to sign documents after getting the check even though cars have been just sitting on their lot. When I came back a couple hours later now they want to pull credit supposedly to prove its me. My drivers license, social security card nor passport would suffice (all government issued ids). They said only a credit pull would verify its me and its their companys policy. Feel like it was a racially motivated and a huge waste of my time. When I said I didnt want credit pulled in the beginning thats when it should been stated that credit must be pulled per policy. ***** buy and wont buy from them.****************

• Review fromAndrew C

  Date: 05/08/2023

  1 star
  Purchase was 2022 June 1st Toyota Tacoma blue manual dream truck. Well where do we start sales *** was great awesome communication along with just following up with me every step of the way. Now for the finance department (manager). **** disrespectful false promises did not wanna work with me once they found out I was financing elsewhere. One of the worst experiences for a first time car buyer to have to go through. Reached out to corporate to address the situation follow day location manager reached out to speak of the situation we talked and from my understanding worked things out. I explained how I just wanted to buy the vehicle I have the money I had the approval all that was in my way was the fight back they gave me. Who would have thought if you had a sale why make it so difficult I wasn't going anywhere else I wanted that truck. Our discussion wasn't to take thousands off or this or that we agreed upon ***************************** a check and sent out. May 8th *********************************************************************************************************************************** out of there my mistake was to take his word (and handshake) and not get something written. Still love my truck, but would never recommend Mountain States Toyota to anyone.

• Review fromTerena G

  Date: 03/05/2023

  1 star
  I would not recommend this dealership to anyone. They messed around with our deal. Would not give us updates about our approval. Low balled us on our trade. After walking away we got an email asking how we liked our new vehicle. We NEVER bought a vehicle from them and never will.