Customer ReviewsforIbotta, Inc.

I completed a $1 shopping survey I received via email from ibotta on 3/19. Fine print indicated it may take 7 business days to see the bonus. After 8 business days, I contacted customer services since I still hadn't received the bonus with attached screenshots of the survey email I received. I receive a response telling me I should wait 7 business days and resubmit - they didn't read the ticket at all...it had already been 8 business days. Then, I have to go back & forth 5x with their lousy customer service as they keep asking for the same things...1) a survey link...not provided...it was just a button that said "Take the Survey", 2) an icon at the top of the email...I have no idea what that even is...3) what the survey was about...at this point, I can't even remember, and I can't get back in because I've already completed the survey and 4) the amount of the bonus...CLEARLY shown on every screenshot of the survey email I've sent them. I don't know what's going on at Ibotta - they used to be really good about issues. Not anymore. I get the feeling their reps have been advised to make it as DIFFICULT as possible to award whatever amount has been promised as either product offers, bonuses, or surveys...basically amounting to fraudulent offers. Such a waste of my time...and THEIR time.

Hello. Thank you for notifying us of the concern. The Saver reached out to the Care team regarding missing cash back for $1.00 Survey. A member of the Care team has applied cash back to the Saver's account for the bonus. If the Saver encounters similar issues in the future, we recommend they contact Care through our ************ We appreciate the Saver's patience and understanding. Thank you.

I recently was "cheated" out of $9 in cash back. After contacting the Ibotta team, their excuse was there was a glitch in the system. Since this wasn't my first time contacting, they refused to credit me for my bonus that was achieved. Use at your own risk. Seems like if you have any sort of trouble, they'll help you the first time, but after that, you're out of luck.

Hello. Thank you for notifying us of the concern. The Saver reached out to the Care team regarding missing cash back for LISTERINE Clinical Solutions Mouthwash offer and Weekend Warrior bonus. A member of the Care team has applied cash back to the Saver's account for the offer/bonus on 03/27/24. If the Saver encounters similar issues in the future, we recommend they contact Care through our ************ We appreciate the Saver's patience and understanding. Thank you.

I got a offer from ibotta went to site and made purchase. Went back on ibotta no money and nothing pending. I went to help on ibotta site they had me sent the offer and paid receipt. Now they are saying I bought a trial period one year is not a trail period. The are a bunch of scamer. I will not use the app again.

Hello. Thank you for bringing this to our attention. The Saver contacted our Care Team on 03/25/2024 regarding missing cash back for the Bark Box offer. After reviewing the Saver's account, we discovered that necessary details such as the Subscription ID: located on your subscription receipt or confirmation, was not provided. Our Care Team requested these missing details on 03/25/2024, but they have not been received yet. We encourage the Saver to contact our Care Team through the ************ where we can assist. We value the Saver's cooperation and understanding. Thank you.

These people are crooks! They dont let people withdraw their funds if under $20 and then they dont offer an alternate method. So if the money sits there, they steal it back for themselves in the form of fees. If a customer is offered funds for using their platform, it should be the customers money to use or withdraw as they please. If it wasnt for the customer doing all the work and making them money to begin with, theyd have nothing. Brilliant way to steal from millions of Americans. I hope they're exposed.

Hello. Thank you for notifying us of the concern. Account Maintenance Fees will not be deducted from an Ibotta account balance if an offer is redeemed within six months. If an account lapses six months without an offer redemption, Ibotta will deduct an amount equal to $3.99 from the accumulated Ibotta earnings each month the account remains inactive (Account Maintenance Fee). These fees are charged to Savers' Ibotta account earnings and are never deducted from a linked debit or credit card. Before the end of the six-month inactivity period, we will remind Savers to redeem an offer so that they can avoid incurring Account Maintenance Fees. For more information, Savers can visit *******************************. We appreciate the Saver's patience and understanding. Thank you.

Two stars because I at least have $23 cash back, however, it should be closer to $40! I buy items submit the receipt and most of the time dont get the rebates they promised! I SCAN THE **** PRIOR TO PURCHASE, SELECT THE OFFER AND READ THE OFFER REQUIREMENTS!!! Im doing my part! Problem is, I might buy more than I really need to thinking that I will be getting the item for less money. I go to see if my latest submitted receipt yielded the cash back I expected and the shopping trip doesnt even show up in my history!!! When you try to find out how to resolve the issue, you get a bot! I want a person! JUST HIRE PEOPLE!!! Im probably going to stop using Ibotta and I definitely wont recommend it to anyone. WE ARE ALL STRUGGLING WITH MONEY AND RISING FOOD COSTS IN A GARBAGE ECONOMY! I wouldnt recommend this to service to people I dislike!

Hello. Thank you for notifying us of the concern. Unfortunately, we could not locate a Care ticket from the Saver. Savers are encouraged to contact the Care team at help.ibotta.com where we are always happy to answer any questions or concerns. We appreciate the Saver's patience and understanding. Thank you.

Total Scam!! I tried to withdraw and they made excuses why they could not give me my money!!! Do not use this App!!!

Hello. Thank you for notifying us of the concern. The Saver wrote to our Account Review team on 01/19/24 due to a withdraw error. Our automated system flagged the Savers account for review based on one of the following reasons: *********** shopping behavior, or account audits. The Savers account was reviewed, full access was restored, and the Saver was informed on 01/20/24. We appreciate the Saver's patience and understanding. Thank you.

Ibotta deactivated my account without telling me exactly what it is that was suspicious. I dont even use the app that much but I did refer a family member and then all of a sudden my account got locked. I had almost $40 in rewards and that is all gone.

Hello. Thank you for bringing this to our attention. The Saver wrote to our Account Review team on 01/17/24 as they could not access their account. The Saver's account was deactivated due to a violation of Ibotta's Terms of Use. We reviewed the account, and as a courtesy, we have restored full access to the Saver's account and earnings. Violating Ibottas Terms of Use may result in temporary or permanent suspension. Savers can review Ibotta's Terms of Use here: **************************. We appreciate the Saver's patience and understanding. Thank you.

I have been using Ibotta for a few years now and have not had an issue. I scan, upload and hit my redemption amount and got paid. Lifetime Earnings of $264.67 plus my current earnings of $85.91.I referred a friend and she has not had any issues either.I love it. Thank you Ibotta

Thanks for your feedback. We are very glad to hear that you are satisfied with our service. Feel free to share your positive experience! Positive word of mouth helps others understand what makes Ibotta truly unique. Thanks for leaving an honest review! 

FRAUD!!!!!Does not pay Instacart when offer exceeds 2%. Claims links failed when they are all documented via screen grab. Order receipts and order email confirmations are requested multiple times. No one reads what is sent. Providing EXACTLY what Ibotta asks does not yield payment. PLEASE AVOID!!!!!!!

Thanks for sharing! We reviewed your Care ticket, and the Care team responded. Please refer to the email associated with your Ibotta account to view their response. You can use this ticket for any additional communication regarding this inquiry. Have a great day!

I had earned $16 from four purchases I made through Ibotta for my pets and household. After they gave me the cash back for the fourth purchase they randomly deactivated my account, took the cash back and refused to explain to me what it is they think I did that violates their policies. They said after further review they decided to permanently deactivate the account, I don't recommend them because their decisions seem highly prejudicial and unjustified. There is no one there that can actually answer a simple question. What is it that you think I did that caused you to deactivate my account and take my cash back?. I would be very wary of using this service, and understand that they don't have true customer service but only canned responses.

Hello. Thank you for notifying us of the concern. We apologize for any inconvenience or frustration experienced. The Saver wrote our Account Review Team on 12/08/23 as they could not access their account. Upon review of the Saver's account, the activity verified indicated fraudulent behavior. Please note that we reserve the right to permanently deactivate Ibotta Saver accounts based on shopping behavior. Ibotta's Terms of Use can be found here: **************************. Unfortunately, we are firm in our decision to maintain the deactivation of this account. We appreciate the Saver's cooperation and understanding. Thank you.