Reviews

This profile includes reviews for Denver Mattress Company, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Denver Mattress Company, Inc has 98 locations, listed below.

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  Denver Mattress Company, Inc

  5740 Broadway Denver, CO 80216-1023

  
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  The Denver Mattress Company

  5811 W Creek Blvd Fort Wayne, IN 46818

  
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  Denver Mattress Company

  140 N Marketplace Blvd Lansing, MI 48917

  
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  Denver Mattress Company

  6934B S Westnedge Ave Portage, MI 49002

  
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  The Denver Mattress Company

  4425 Highway 31 E Clarksville, IN 47129

  

Review Details

• Review fromLynda K

  Date: 05/17/2024

  2 stars
  Well my issue was with the Fortave finance company. Could not give me exact amount of monthly payment, I wanted to payoff in year so would not have interest. Kept getting different amounts, $167, $187. Neither right, amount owed total was $2700. I pd $200 payment on 3rd May, called on 16th to find what next paym would be. Got run around, they want to get the 39% interest. So I called and had bed picked up. Since paid $200 want to keep mattress cover it was $70, on with bed. When they got bed said I had to give over mattress cover.i said I paid company $200 I should be able to keep $70 mattress pd. No I had to give back cover. Which they will throw out cause they cant sell it. No bed, no cover and out $200.

• Review fromMary Anne B

  Date: 04/14/2023

  5 stars
  The sales and service were great. We have purchased a number of mattresses and have been satisfied with all of our beds.

• Review fromKaren T

  Date: 02/08/2023

  1 star
  The two delivery guys showed up with an attitude, cut the plastic cover off the bunky bed there was a lot of apparent damage to it, several holes on top in which the large guy wrote on the invoice one hole, liar. I didnt want to sign for it, he said then I have to take it back, I took the invoice to sign but also make my notes and pushed my door closed in which he pushed it back open! I made notes on how many holes there were and how rude they were and signed it and gave it to him. They SLAMMED my fence gate closed on the way out? Horrific service, lousy employees, I will never purchase from this store again. Its really outrageous how they treated me. I took a photo of the damage and of the invoice after I made my entry in case they tried to change anything. I also voice recorded the entire visit as I had a feeling from the last delivery it would go poorly. **** who sold me the day bed was pleasant in the store but when it came to responding to after the fact nothing! The gal on the bedding side where I purchased the mattress and pillows was pretty awesome, maybe ************** the class on customer serviceThe one manager I spoke to, was sub par, didnt do what he said he would.

• Review fromAngela A

  Date: 08/26/2022

  1 star
  Went in to buy a couple mattresses for our new home that we were in process of remodeling. Purchased 2 really firm mattresses and at first they gave us the wrong one so we returned it. They told me that they didn't have the one I bought because they had sold it to someone else. They told me they would give me an upgrade. Picked up the upgrade and a couple months later when we moved into our home and finally used it noticed that the mattress they gave me sinks in really deep. I called to complain because originally I went in to buy the firmest mattress they had. They said they couldn't do anything because months had passed. I explained to them that we were in a remodel process and had just moved in and just tried the mattress. They shouldn't have LIED telling me they gave me a better mattress. Now I'm sleeping on my couch most days because its much firmer than the cheap mattress the gave me.

• Review fromTerry F.

  Date: 08/11/2022

  1 star
  I bought a new King **** Mattress at Denver Mattress in *********, *****. The mattress was sold to me by Store Manager ******. We had three issues. The sent one of the wrong mattresses, the electric base was damages and the head board bracket was missing instructions. ****** agreed to reorder the damages parts and gave me instructions for the head board brackets. He even offered me a partial refund due to the three issues. My bed is a king and we ordered double mattress and one was a pillow top and the other was a firm. They let us keep the damaged items until the new arrived. They did arrive and I offered to go pick them up at the warehouse because I needed them and took other bed apart. I arrived and we loaded one item in my truck. The assistant manage ****** said since I didn't bring the damaged items back I could not take them. I said one item is already loaded in my *********** would' not remove it. He said he would call the authorities and report a theft. Do not buy from ******. Store Manager apologized by phone on his day off. He offered to come and deliver the items and set it all up and did so. The assistant manager should not be working in retail and making threats toward customers. ****** did make everything right and please don't hesitate to buy from him and not assistant manager ****** if you don't want to be treat like c*** ****** made everything right and it was well appreciated. Problem solved. The rating is because of ******.