Reviews

This profile includes reviews for Denver Mattress Company, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Denver Mattress Company, Inc

  5740 Broadway Denver, CO 80216-1023

  
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  Denver Mattress Company

  6037 Peach St Erie, PA 16509

  
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  The Denver Mattress Company

  4005 Grape Rd Mishawaka, IN 46545

  
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  The Denver Mattress Company - Mishawaka

  4005 N. Grape Rd. Mishawaka, IN 46545

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  The Denver Mattress Company

  445 Circle Front Dr. Evansville, IN 47715

  

Review Details

• Review fromJanet S

  Date: 11/19/2024

  1 star
  Sent from my iPhoneWe purchased a queen size mattress from Denver mattress in ********** IN on November 15. We were told as a year warranty if you buy the protective ******** checkout, we ask about queen size pillows, and they said yes theyre covered too, but you have to buy the the protective cover. We were never advised that you need to try the pills out.The mattress and the pillows and the protective covers were delivered on November 18.We noticed immediately that the queen size pillows were substantially smaller than our existing queen size pillows. When youre lay your head on the new pillows, they went perfectly flat.We attempted to return the pillows and the protective covers today. We were advised that they cannot return. Pillows are the covers once theyve been opened.This information was not clearly conveyed in the store. It does show on the third page of the receipt. This information was not conveyed verbally by the salesman, but provided with our credit card receipt as we walked away from the counter. Are there any options for returning these items which we cannot use? And Denver mattresses allowed to use deceptive practices to increase their sales.Thank you for your help.

• Review fromAmelie G

  Date: 09/26/2024

  1 star
  I bought a mattress in their showroom and loved it so I ordered the same brand, same model, same price on their website. However it arrived yesterday and it was rolled up (you cant roll an innerspring mattress.) Theres no support and its mostly made of foam. They are scamming people on the website and I cant return it.

• Review fromBrenda H

  Date: 07/11/2024

  1 star
  Bought a adjustable base and it had bed bugs and they would not refund me my money after 2 weeks. Told me that they would sell me another one off the floor for $400 when the one that they sold me was off the floor. They knew it had bed bugs those bed bugs had developed and dried up and you mean to tell me in 2 weeks that it didn't come from them. They never did try to make it right with me not even corporate office I would never deal with Denver mattress again.

• Review fromLynda K

  Date: 05/17/2024

  2 stars
  Well my issue was with the Fortave finance company. Could not give me exact amount of monthly payment, I wanted to payoff in year so would not have interest. Kept getting different amounts, $167, $187. Neither right, amount owed total was $2700. I pd $200 payment on 3rd May, called on 16th to find what next paym would be. Got run around, they want to get the 39% interest. So I called and had bed picked up. Since paid $200 want to keep mattress cover it was $70, on with bed. When they got bed said I had to give over mattress cover.i said I paid company $200 I should be able to keep $70 mattress pd. No I had to give back cover. Which they will throw out cause they cant sell it. No bed, no cover and out $200.

• Review fromNancy K

  Date: 12/19/2023

  5 stars
  I went in to buy a king size mattress and ******* was so professional and answered all my questions. He was patient with me as I hadnt bought a new mattress in over 18 years and so much has changed in the industry. It can be confusing to weigh all the pros and cons.I felt I left making the best choice possible. We cant wait to have the mattress delivered and enjoy a better nights sleep. Thank you again ******* from *****************

• Review fromJohn J

  Date: 12/05/2023

  1 star
  The whole experience has been very disappointing. It took nearly 6 weeks to get my mattress. For cause, they shipped it to my local distribution center and then send it back to *********, ********* and I live in *************************. So that added an extra week. I've had the mattress only a few months. And it is already ripping at the same. And I have been informed by Denver mattress that it is not eligible for an exchange. never again

• Review fromTanner G

  Date: 09/18/2023

  1 star
  Let me start by saying we love our second couch however, it came damaged just like the first one, I'm just too tired of the process to ask for a replacement and the damage is not somewhere we usually see. My bigger issue is with the financing, it is completely screwed up and the monthly payment was supposed to be $83, went up to $114, and then $190, and now it is $233/mo! The financing was supposed to be for 6 years and keeps changing every bill cycle, from 6 years to 13 months to 5 years, and then the manager had the nerve to tell us it was never 6 years even though we have the original contract that says $83/mo for 6 years.They have done nothing but s**** up all of our payments and refunds. It is impossible to get anything fixed and a complete nightmare. We luckily have some flexibility with our budget but not everyone is like that.They asked us to call them and we keep calling the store but no one is answering. I WOULD NEVER BUY FROM HERE AGAIN AND I WOULD DEFINITELY NOT TRUST THEIR FINANCING. Our payment is currently TRIPLE what we were told it would be and they have the gall to accuse us of not making our payments when you can clearly see at the top of all the statements we've sent him that they all say "PAID" at the top. I have never been treated so poorly as a customer, they are stealing from their customers, and we will be contacting our attorney and seeking punitive damages if this keeps up much longer.

• Review fromsamantha s

  Date: 08/15/2023

  1 star
  My senior parents went and bought a very expensive Mattress. I believe Denver Mattress took advantage of them and charged them $13,000 on a mattress that vibrates and goes up and down and came with sheets, pillows, and a mattress pad. I did my own research on what they had bought. At different mattress companies, the figure came out to be around $5,000 and below.I would never recommend Denver Mattress Company to anyone at all.

• Review fromLeola N

  Date: 06/28/2023

  1 star
  The service has been below satisfactory, on the Mattress set my husband and I ordered. We were allowed one mattress during the trial period. However, the newer mattress was worse than the first. We are seniors near 80 years old and wanted to rest comfortably at this stage of our lives. When we requested another mattress change, we were told No they couldnt do that. We felt so disrespected. What ever happen to good customer service; especially towards seniors. At this point we just want our money back, and simply go back to a regular box spring and mattress.

• Review fromPamela M

  Date: 06/10/2023

  1 star
  I bought a Drs Choice Mattress 20 yrs ago and had no problems, I decided I would like a new one going into my senior yrs, widowed. So I purchased a new mattress and not a foundation as I had a good one and could only afford the 900. Mattress to begin with. The girl had me sign that the warranty was no good because I could not afford a new foundation that day. Within the first month I hear 4 loud springs pop in the bottom corner. In the 6th month and now I feel springs in my side and hip area in the center of the mattress. I feel like I roll to one side to stay away from the springs in the middle. So I contacted the store and sent in the required photos. I was reminded that I did not buy the foundation so no warranty, There was not enough sag {1.5" to 2"} and no wires poking out the middle of the mattress to warrant a trade. I was told to get several mattress protectors to put on. I already put a new moisture barrier cover on and a padded mattress cover with down feathers in it. The girl tried to tell me my previous mattress was more firm and this might be the problem. No lady you have three firmness I could be like ****** locks and tell you one was too cushy, one was too firm with a pillow top on it. I don't do pillow tops. I bought the same middle grade one I purchased 20 yrs ago. After this I will NEVER go to Denver Mattress again