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Business Profile

Market Survey

Survey Club

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Market Survey.

Complaints

This profile includes complaints for Survey Club's headquarters and its corporate-owned locations. To view all corporate locations, see

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Survey Club has 5 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/01/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************ive days, I found my account still active, and further calls to the same number revealed it is now associated with a different business.These experiences have led to significant frustration and concern over the handling of my personal information by Survey Club. I seek assistance in ensuring my account is properly and permanently deleted, and to address the apparent lack of accessible and functional customer support channels at **********************.

      Business Response

      Date: 12/05/2023

      Hello ******************,

      Thank you for your feedback. Please know that your account has already been deleted and a second email notifying you of such was sent again this week.  We apologize for any inconvenience.

      Sincerely,
      The SurveyClub Support Team

    • Initial Complaint

      Date:09/25/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Can't delete my account.

      Business Response

      Date: 09/27/2023

      Hello,

      Thank you for your request.  Your account has been completely deleted so you should no longer receive any more emails from us.  We apologize for any inconvenience.

      I did check on our support channels (email, support web site, etc.) and they are properly working so it would be helpful to know where you were having issues contacting us.

      Sincerely,
      The SurveyClub Team

    • Initial Complaint

      Date:06/16/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hundreds of emails sent in a single day. This is harassment.

      Business Response

      Date: 06/27/2023

      Hello,

      We have resolved the issue and reached out to the complainant, but no response has been received.

      Sincerely,
      The SurveyClub Team

    • Initial Complaint

      Date:06/01/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************************he page could not be found. The information on the contact us page is incorrect too. There are no places on the website to click "cancel". I want my personal information removed and account deleted.

      Business Response

      Date: 06/12/2023

      Hello,

      We have completed ************************** request to have her data completely deleted.  We have reached out to follow up, but no response has been received.

      Sincerely,
      The SurveyClub Support Team

    • Initial Complaint

      Date:01/12/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They first wrote to me and questioned how I got their phone number and denied any of the claims I made in my email. After responding to them with proof, they deleted my info and I am happy with the resolution and will no longer be involved with this company. thanks so much for your help.

      Sincerely,

      *********************

      Business Response

      Date: 01/17/2023

      Hello,

      We have resolved the issue with the member.

      Sincerely,
      The SurveyClub Support Team

    Survey Club is NOT a BBB Accredited Business.

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