Business ProfileforProduct ReportCard.Com, LLC

I created my since before October 17, 2020. I don't know the exact date since I deleted the email but the earliest mail from Product Report Card is from October 17, 2020. Due to dealing with real life issues, I haven't been on the site for a while. I'm not sure when was the last time, but I did cash out payment on July 14, 2022. I recently tried to log into my account again to check if I have money left over to cash out, and it said my account is not activated, which makes no sense since I have been doing surveys since at least 2020. Looking through my emails, I didn't find any emails from Product Report Card informing me that my account was being deactivated or anything. When I contacted support, they said I had to provide personal identification such as a driver's license, official tax document, or a paystub. Again, this makes no sense since I didn't have to provide ANY of that when I initially created the account so how would providing very personal information connect me to my account? This seems very scammy in their way of trying to obtain personal documents from me. I confirmed with customer support that my account still has a balance of $31.20. I would like to be able to cash out the entire $31.20 WITHOUT having to providing any personal documents since 1) I didn't have to do so when I created the account and 2) I have been using this account since at least 2020, so it's suspicious that I'm suddenly not able to log in. I would also like to have my account closed and all personal information stored deleted. I am a ********** resident.