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Business Profile

Magazine Distributors

Magazine Circle, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Distributors.

Complaints

Customer Complaints Summary

  • 23 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/26/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I inadvertently tried to renew a magazine subscription through Magazine Circle.Received noticed from the magazine the subscription had expired.Contacted the magazine, they had no record of the transaction.Contacted credit card. As a result, the company contacted me and said if I called off the dispute, they would refund the $59.90.I did and they will not respond to my further inquiries.Cannot reopen claim with card company once it has been closed. I know I made some mistakes, here, but that does not excuse Magazine Circle's fraud.

    Business Response

    Date: 10/26/2023

    Hi BBB,

    ***************** placed an order to Classic Trains magazine - Order #****** on 8/23/2023. This magazine publishes 8 issues in 1 year and first issue usually starts in ***** weeks as per industry standard. He also filed a chargeback with the bank and still not resolved by PayPal which processed all payments made to us. We attached herewith chargeback status from PayPal and his account on the publisher site that shows order was processed and will expire in ****. As a result, we issued a full refund to his account even if the dispute is still ongoing. 

    Please close this complaint as we resolved his concern.

    Kind regards, `

    Customer Service
    Subscribe Renew | Give a Gift Subscription |Magazine Circle, LLC

    Customer Answer

    Date: 11/07/2023

    Hi, 
      
    Money has been refunded. 
    Yes, this can be closed. 
      
    Thank you, 
      
    *****************;

  • Initial Complaint

    Date:10/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased magazine subscription but no issues ever received. Attempted contact with vendor unsuccessful.

    Business Response

    Date: 10/03/2023

    Hi BBB,

    ***************************** renewed her subscription to Interweave Knits Order (#******) on 2/7/2023. We sent her an email last 4/18/2023 stating the delivery schedule set by the publisher. We also informed her to notify us if there will be a problem with her subscription and we will take care of it. We did not hear from ******** regarding her concern. We are a subscription agency, order was processed with the publisher and payment was also forwarded to them. A follow-up was made with the publisher and we are still waiting for their reply. With this, we issued a full refund at our expense since they are not refunding us. 

    We are sending a screenshot of the refund. Hoping you can close this feedback as we already resolved the issue.

    Kind regards,

    Margaret 
    Customer Service
    Subscribe Renew | Give a Gift Subscription |Magazine Circle, LLC



    Customer Answer

    Date: 10/03/2023

     
    Complaint: 20684722

    I am rejecting this response because: No refund has been received my me.  The file they sent was just a text someone keyed.  There is no proof that a refund has been issued.  I have double checked with both PayPal and Discover and they show no pending credits from this business.  My negative rating on them stands.

    Sincerely,

    *****************************

    Business Response

    Date: 10/12/2023

    Hi BBB,

    ***************************** filed for chargeback with PayPal on Oct. 2, 2023. With this, we resolved the issue by issuing a refund. Attached are the screenshots showing that we issued a refund on Oct. 7, 2023 to close the dispute. PayPal have debited $25.17 also from our account. She should check with PayPal regarding the dispute. We can no longer issue a refund since money is no longer with us. We already explained this to *****************

    Hoping for your kind understanding as we already did all the necessary to serve this customer.

    Kind regards, `


    **************************

    Customer Service
    Subscribe Renew | Give a Gift Subscription |Magazine Circle, LLC

    Customer Answer

    Date: 10/16/2023

     
    Complaint: 20684722

    I am rejecting this response because: no refund has ever been issued.  The screen shots they sent you are bogus.  I have turned the matter over to my credit card company and they are investigating.  ************ is totally unethical!

    Sincerely,

    *****************************

  • Initial Complaint

    Date:03/17/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 8, 2023 i sent a check for $116.07 to Magazine Circle for a subscription to People Magazine. The check was not cashed until February 23, 2023 but I still have not received a single copy. When I try to call all i get is a recording asking for my name, phone number, email, and reason for calling. Still have no response from them

    Business Response

    Date: 03/18/2023

    HI BBB,

    This is regards with the complaint filed by *******************. Upon receiving your notification, we sent an email to the customer informing him that we have processed his renewal to People magazine - Order #******. Subscription is active and being serviced. First issue is set to start with March 27, 2023 issue. 

    We attached herewith screenshots of his account details and schedule of delivery from the publisher. Please note that it usually takes **** weeks for first issue to start as stated on the order confirmation email. We are seeking your assistance to close this complaint and we will directly *********************.

    Thanks for your assistance.


    Kind regards,

    **************************
    Customer Service
    Subscribe Renew | Give a Gift Subscription | Magazine Circle,LLC

Magazine Circle, LLC is NOT a BBB Accredited Business.

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