ComplaintsforMile High Locksmith

• Initial Complaint

  01/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I needed a new key fob for my car. The locksmith came and made my key/fob replacement, telling me the key might not work because the battery probably needed to be replaced, so I should go buy a new battery for it. He was right - it didn't work. I was annoyed but went and purchased a new battery. This activated the key, however the key is severely dysfunctional: it takes many clicks for the lock/unlock button work and now whenever another person is in the passenger seat and exits the car it sets the car alarm system off. Additionally, the original/working key fob now doesn't work - it seems like the technician deactivated it (?). I have now called a total of six times asking for a key that works or a refund. Each time they tell me the technician will call me (he never has). They've also had me schedule a time for the technician to come and fix it, but he did not show up. At this point I have two dysfunctional car keys (the original one and the new one). I need help resolving this issue as the company has proven to be unresponsive.

  

  Business response

  03/01/2024

  Hi, 
  
  Upon checking the key that we made is working , customer has issue with her vehicle power locks, not the key that was provided. 
  

• Initial Complaint

  11/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I needed a new fob with a remote start. They sent ********* out who said we have to order the parts. So fine. Two weeks go by and nothing is to be heard. So I called again and they send someone out who failed to inform me that the fob does not have remote start. The took my money anyway and failed to uphold their end of a remote start. I tried to contact the company and have been rudely ignored and lied to again about what I requested and why it did not happen.

  

  Business response

  11/16/2023

  Hi,
  
  Upon checking , we have created a discounted key for her car, priced at $119. This price is already the lowest we can offer for the key. It's important to note that this does not include an aftermarket alarm system. The reason for this exclusion is that our services do not extend to the installation or repair of alarms not produced by the car's original manufacturer. 
  
  Thank you
  
  

• Initial Complaint

  06/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 4-20-22 my partner ********************************* called Mile high locksmith to install combo locks on front and back door of rental property we own. One of Airbnb make copies of keys. After i got home from business till found out the pricing for replacement/ install at tune of $1711.79. Charged $499.99 for each lock. Theses locks are available on amazon for $222 . The locksmith took advantage of my spouse with stress from someone making other keys and threats. Ive reached out to MileHigh Locksmith via email twice. They havent reply back. They over charged us $300-400 for scope of work.

  

  Business response

  06/16/2022

  Hi,
  
  All the prices are clearly on the estimate and they agreed before working on it, if you get a locksmith there is going to be a markup for labor trip charge and parts and we give them all upfront before doing the job, he could have also declined and order the locks and do the jobs himself.
  
  Thank you.

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