Reviews

This profile includes reviews for AC Auto Pay's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AC Auto Pay

  1147 N Broadway Denver, CO 80203-2106

  
• 

  AC Auto Pay

  8055 E Tufts Ave Ste 1100 Denver, CO 80237

  

Review Details

• Review fromDeanna B

  Date: 07/02/2025

  4 stars
  Quick, attentive service. Didnt feel pressured and was given a few options to choose from.

• Review fromJenna B

  Date: 06/20/2025

  5 stars
  Easy and straightforward. My customer service rep **** was terrific. I provided some data, uploaded a few photos, and signed a couple of documents and the rest was taken care of.
  

  AC Auto Pay

  Date: 06/23/2025

  Hello, *****. Thank you for taking the time to leave your kind review. We are so happy to hear that you found our process easy, straightforward and that your representative **** was terrific. We are happy to see you provided some data, uploaded a few photos, signed a couple of documents and that the rest was taken care of. We appreciate the opportunity to assist you and hope you choose us again in the future. 

• Review fromKhoa N

  Date: 06/18/2025

  5 stars
  **** was fantastic. Would definitely request her if possible. She made everything flawless, dropped my rate by 1.5% and I am very pleased! Would absolutely work with her again in the future.
  

  AC Auto Pay

  Date: 06/19/2025

  Hello, ****. Thank you for taking the time to leave your generous feedback. We are so pleased to hear **** was fantastic, made everything flawless, dropped your rate by 1.5% and that you are very pleased. We appreciate the opportunity to assist you in your financing journey and hope to work with you again in the future! 

• Review fromStefanie R

  Date: 06/13/2025

  1 star
  I started a refinance request online, received a call from ****** that I qualified for the loan. The selected rate was 8.97% 84 months. When I spoke to her she then said the best rate was over 10% with 3k down. This is more than misleading it is a lie. I got a quote rate and then it was not real. Disgusted.
  

  AC Auto Pay

  Date: 06/18/2025

  Hello ********, we appreciate your feedback. We would like to speak with you regarding your experience. At your earliest convenience, please give our escalations line a call at ************** and we would be happy to assist you. Please note that our hours of operation are 7:00am-7:00pm MST Monday-Friday and 9:00am-5:00pm MST on Saturday with no hours on Sunday.

• Review fromMichelle A

  Date: 06/02/2025

  5 stars
  **** was very professional, took her time to explain everything to me and truly made my refinance process go very smoothly, very patient and kind. Highly recommend!
  

  AC Auto Pay

  Date: 06/04/2025

  Hello, ********. Thank you for leaving your high recommendation and kind review. We are so happy to see **** was very professional, kind, patient, took time to explain everything and made your refinance process go very smoothly. We appreciate the opportunity to assist you and hope you choose us again in the future. 

• Review fromBriana D

  Date: 05/28/2025

  5 stars
  **** was amazing and very helpful, made the process super easy for me!
  

  AC Auto Pay

  Date: 05/29/2025

  Hello, ******. Thank you for taking the time to leave your wonderful review. We are pleased to see **** was amazing, helpful and made the process super easy. We appreciate the opportunity to work with you and hope you choose us again in the future!

• Review fromDavid S

  Date: 05/27/2025

  5 stars
  Great experience working with ******** to refinance my car loan. Lower interest and monthly payments exactly what I wanted.
  

  AC Auto Pay

  Date: 05/28/2025

  Hello, *****. Thank you for taking the time to leave your kind review. We are so happy to know you refinanced with a lower interest rate, lower monthly payment and had a great experience working with AutoPay. We appreciate the opportunity to work with you and hope you choose us again in the future! 

• Review fromR. W.

  Date: 05/24/2025

  2 stars
  To Whom It May Concern,I am writing to formally express my concerns about the customer service experience *** had regarding a refinance transaction initiated on April ***** the start of the process, communication was excellent. The agent I worked with, *******, was highly responsive, clear, and helpful across phone calls and text messages. I even commended her at the time for the professionalism and efficiency with which the initial steps were handled.However, after I completed and submitted all required documents, including notarized paperwork and city/DMV forms, the level of communication significantly declined. Despite reaching out to ******* to express my concern, and receiving an apology, no improvement followed. During this period, I also received refinance offers from other institutions, including Capital One, offering comparable terms. I shared this information with the agent, who assured me that the process was still moving forward.On May 8, I received a text stating that my loan was fully funded. Trusting that the refinance had gone through and my prior loan would be paid off by the new lender, I temporarily delayed making a payment to my current loan holder. Ultimately, I made the payment myself, but the experience caused avoidable frustration and confusion.Since then, Ive attempted to reach the company through multiple calls, texts, and voicemails with no meaningful response. The lack of follow-up has been unprofessional and dismissive. While the transaction appears to have been completed from a business standpoint, the lack of post-sale support is *************** intent in submitting this to the BBB is to ensure that someone with the authority to assist follows up and addresses this customer service breakdown. A refinance is a serious financial decision, and although the sale itself was completed, the lack of support afterward has left me deeply disappointed.*. ********
  

  AC Auto Pay

  Date: 05/29/2025

  Hello, ******. Thank you for taking the time to leave your feedback, as we are disappointed to see your concerns. A member of our management team contacted you by phone to further assist you and resolved the concerns regarding your application. Should you have any additional questions, please contact our escalations line at ************** and we would be very happy to speak with you! Please note that our hours of operation are 7:00am-7:00pm MST Monday-Friday and 9:00am-5:00pm MST on Saturday with no hours on Sunday.

  R. W.

  Date: 05/30/2025

  Thanks so much! Its all in the recovery and the process is now complete. Thanks so much to the company for making it right.

• Review fromShevon K

  Date: 05/23/2025

  1 star
  I have had the worst experience with auto pay ever I was told maybe three or four times that my case was approved to find out that I still need paperwork I was given the runaround multiple times, and then I asked to speak to a supervisor which I was never given that opportunity. I also was told that the person which name is ******* that I did not want to help me anymore. They continue to have him sending me messages one minute he told me that my case was approved then he told me that I still needed paperwork. Then he called me again and told me that I was approved the worst experience ever after running my credit and making my score go down I will never tell anyone to come to this place if they need help with refinancing their vehicle. This was definitely the worst experience ever and trust me. I will never recommend anyone go to them.
  

  AC Auto Pay

  Date: 06/12/2025

  Hello, Shevon. Thank you for your feedback. We strive to provide our customers with the best experience possible. We are disappointed to hear that you may not have received such an experience from us at this time. A member of our escalations team has reached out to you to discuss your concerns. Should you have any additional questions or concerns,please give our escalations line a call at your convenience at ************** and we would be very happy to assist you! Please note that our hours of operation are 7:00am-7:00pm MST Monday-Friday and 9:00am-5:00pm MST on Saturday with no hours on Sunday.

• Review fromAndrew E

  Date: 05/20/2025

  1 star
  They lie about your refinance rate. I was told I would get my interest rate reduced from 7.7% to 4.94 on my car loan. I have a 796 credit score. They told me I can only get 7.5% reduction. I found them through credit karma. All lies. Dont use them.
  

  AC Auto Pay

  Date: 05/23/2025

  Hello, ******. Thank you for your feedback. We strive to provide our customers with the best experience possible. We are disappointed to hear that you may not have received such an experience from us at this time. A member of our escalations team has reached out to you to discuss your concerns however we were unsuccessful in reaching you. Should you have any additional questions or concerns, please give our escalations line a call at your convenience at ************** and we would be very happy to assist you! Please note that our hours of operation are 7:00am-7:00pm MST Monday-Friday and 9:00am-5:00pm MST on Saturday with no hours on Sunday.