Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Lightning Labels (Order #*************) with the expectation that it would be completed within their advertised ***** hour turnaround time. My final proof was approved on August 8th.Despite their guarantee, the labels were not shipped within the timeframe. The representative claimed they shipped within their policy, but their own data proves this is false. The shipping label was completed at 12:45 p.m., yet the package was not picked up by the shipping carrier until 4:22 p.m. This significant internal delay, in addition to the overall delay in shipping, proves the company failed to meet its own promise.The representative was unhelpful in resolving the issue and was more focused on justifying the company's actions rather than apologizing for the service failure. My projects were delayed due to the company's inability to meet its own promise.

  

  Business Response

  Date: 08/26/2025

  To Whom It May Concern,
  We appreciate the opportunity to respond to the recent complaint regarding our order processing and turnaround time.
  The customer placed their order on Saturday, August 9th, outside of our posted business hours (Monday through Friday).
  
  The order was processed on the next business day which in this case was Monday, August 11th.
  We advertise a 3-business-day turnaround time, meaning the order would be processed and shipped by Thursday, August 14th. We are pleased to confirm that we met this commitment the order was completed and shipped on that Thursday, in accordance with our advertised timeframe.
  The customers package was delayed in transit by ***** due to a weather-related issue on Wednesday, August 20th, which is reflected in the tracking information. Tracking number *************** .  As a result, delivery was made on Thursday, August 21st, one day later than expected. This delay was entirely outside of our control and was the result of a service disruption by the carrier.
  We take our service commitments seriously and strive to meet or exceed our turnaround times. In this case, we fulfilled our obligation. While we regret any inconvenience the ***** delay may have caused the customer, we respectfully note that this delay was not due to any fault on our part.
  Please let us know if any additional information is needed. We value our customers and are always willing to clarify or assist further.

  Customer Answer

  Date: 08/26/2025

   
  Complaint: 23782808
  
  Thank you for the opportunity to respond to Lightning Fast Labels' reply. I am rejecting this response because:  Their statement is misleading and contains several inaccuracies that require clarification.
  1. Misrepresentation of ***************************************** claims to "advertise a 3-business-day turnaround time." This is not true. I have attached the email I received directly from their representative, which clearly states their commitment to a "Lightning Fast *****hr turnaround after proof approval." The email goes on to promise, "I work closely with our facilities to track the progress of your order, ensuring youll get your labels on time, every time."
  This document proves that the company is actively misrepresenting their advertised guarantee to the Better Business Bureau. A "72 hour" guarantee is not the same as a "3 business day" policy, and they are using this false claim to justify their delay.
  2. Failure to Meet Even Their New, False Timeline
  Even if we accept their new "3 business day" timeline, they still failed to meet it. As they state, the order was processed on Monday, August 11th. Their own timeline says it should ship by Thursday, August 14th. As I have already proven, the package was not picked up by the carrier until well after 4:00 PM on Thursday, which is outside a normal business day. Furthermore, their own data shows the shipping label was completed hours earlier at 12:45 PM, demonstrating a clear internal delay on their part.
  3. Deflection to the Shipping Carrier
  Lightning Fast Labels is deflecting blame to the shipping carrier for the final delivery delay. While a weather delay did occur, this is a separate issue from their failure to meet their own production guarantee. A "lightning fast" service should not only be quick to produce but should also ensure the package is handed off to the carrier in a timely manner, which they failed to do. Their claim that the delay "was not due to any fault on our part" is false. The initial delay was entirely their fault.
  In conclusion, Lightning Fast Labels' response is disingenuous. They have changed their advertised guarantee to fit their delayed timeline, and even with that change, they still failed to meet it. I stand by my original complaint and believe their practices are misleading to customers who rely on their promises. I ask that my complaint remain on the record to warn others about their business practices.
  

  
  Sincerely,
  
  ******* ***********

• Initial Complaint

  Date:12/02/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on November 12, 2024. I followed up through email requesting updates on the processing time for my order because it was time-sensitive. I had to send several emails in order to receive a response and was finally told on November 18th that my order would be completed fairly quickly. Based on this information, I proceeded with the order rather than ordering elsewhere. On November 26th, my order still had not shipped and when I reached out that day via email I was told that it would not be shipping until the following week. Following emails sent that day, I have not heard back from the company (they are not responding to my emails and are not answering their phone) and as of December 2nd my order still has not shipped.If I was provided with an honest processing time, I would not have ordered with this company as I needed the labels several weeks ago (and all of my previous orders have been received within 2 weeks of ordering). I would like a full refund for my order and would like them to send the labels if they have already been printed.