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Business Profile

Internet Marketing Services

ROI Rocket.Com, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/05/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was asked twice by ****************** (subsidiary or ROI Rocket) to take a survey with a promise of a $15 Amazon card. After the second email i folded and did the long survey. At the end of the survey they asked me for my email to send my code to, and after submitting the next screen says: "Survey Closed. We're sorry but this study has reached its goals and has been closed. We apologize for any inconvenience".Apparently, from what I can tell, they coerced me into providing data that they had no intent on rewarding me for.

    Business Response

    Date: 05/15/2025

    Hello,

    We have been in touch with Mr. **** and the issue has been resolved.

    Sincerely,
    The ROI Rocket Support Team

    Customer Answer

    Date: 05/15/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ****

  • Initial Complaint

    Date:11/01/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I successfully completed and submitted a consumer research survey that promised a $20 Amazon gift card as compensation for my time. I did get an onscreen confirmation message stating that my survey results were accepted and that the card would arrive shortly, however, nearly two weeks later, I have yet to receive anything.I have reached out to Rocket ROI twice via email and have not received any response or acknowledgement that my message has been seen.

    Business Response

    Date: 11/08/2024

    Hello,

    We have been in touch with Ms. ********** and have resolved the issue.

    Sincerely,
    The ROI Rocket Support Team

    Customer Answer

    Date: 11/08/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me; everything has been made right.

    Sincerely,

    ******* **********

  • Initial Complaint

    Date:04/24/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Horribly rude and unprofessional ********************* doesnt reply to emails and also gives false information. Then instead of answering questions to clear things up like a business should he or she deactivates all my accounts AskMom, Business Decision Makers, ProductReportCard and Clearvoice Surveys when I did nothing wrong. This is unacceptable and not how a business should run. Now *********************************** has read my messages and not responded when we can talk to discuss nor has she reactivated my accounts.

    Business Response

    Date: 04/24/2024

    Hello,

    After careful review, we have deemed that ****************** is no longer a fit for our community and have terminated her account per the "Termination" section of ***************************************************.

    Sincerely,
    The ROI Rocket Team

    Customer Answer

    Date: 04/24/2024

     
    Complaint: 21618357

    I am rejecting this response because:
    Ive done nothing wrong, and they cant even give reason to why they removed me. On the other hand their employee ********************* did give false information and I have the proof to back it up that Ill gladly provide. I even have the apology email from *********************. When a business makes an error they need to make it right. 
    Sincerely,

    *****************************

  • Initial Complaint

    Date:08/25/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a reopening of an earlier complaint from a couple of months ago. I continue to get your surveys on survey panels complete them and do not get compensated as agreed. Lets focus on this survey below. This was taken Friday evening August 25 and completed and its entirety. I received a disqualification from my panel on the survey. Let me know if you received this particular survey, not a general statement where it can be frustrating to get disqualified and things of that nature. Did you receive this particular survey below, and if you did what happens to the data if I am not compensated for it?***************************************************************************

    Business Response

    Date: 09/11/2023

    Hello,

    We have reached out to the complainant several times, but have not received a response.

    Sincerely,
    The Product Report Card Team

  • Initial Complaint

    Date:03/28/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    More issues on a previous complaint Im reopening , as the below survey from ROI rocket is completing after finishing the survey 100% and giving a disqualification. Id like to know ( Im writing here after no response from website ) why I was disqualified from the below survey after completing it , and why I was offered money to take it Im opening a complaint again, as the same things keep happening ***************************************************************!!!!

    Business Response

    Date: 03/30/2023

    Hello,

    We have been in touch with the complainant and resolved the issue.

     

    Thank you,
    The ROI Rocket Support Team

  • Initial Complaint

    Date:02/20/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted by ROI ROCKET to complete tasks related to a research study for mascaras. I completed the tasks and sent in the required documentation and videos, and after that never received any correspondence or the compensation that was supposed to be sent ($35). I tried to reach out to the contact at the company, but never received a response to my messages. The contact I had was *****.******@roirocket.com.

    Business Response

    Date: 02/20/2023

    Hello,

    Thank you for recent participation in our study.   Your reward has been posted to your account.

    I apologize for any confusion.

    Sincerely,
    The Product Report Card Support Team

  • Initial Complaint

    Date:11/03/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    You have a lot of surveys on different panels that collect information , but rarely credit anyone as agreed for taking them . The most notorious is a financial profile survey , asking people how much money they have and who all their accounts are with . What happens to this data once its received , and if the person isnt compensated, is it all discarded ? Ill base my complaint on the survey below from inboxdollarsThanks https://roirocket.decipherinc.com/survey/selfserve/59c/49326q4m#!!,https://roirocket.decipherinc.com/survey/selfserve/59c/49326q4m#!!!.

    Business Response

    Date: 11/04/2022

    Hello **********,

    Thank you for raising your concern, which is a common concern every market research firm hears.  Whenever anyone begins a survey, it is usually not known at the outset if the respondent will match the respondent criteria set by the client for that survey.  *********** there are many sets of criteria of which a respondent may qualify.  Therefore, it is necessary to ask one or more questions to determine if the respondent is a match for the survey.  Sometimes this can be accomplished with a single question, but it can be much more involved with other surveys.  The surveys you happen to reference are those surveys which are much more complicated.

    As for what happens to any data collected, first let me say that we rarely collect name, email address, mailing address, phone or any other similar information from the respondents.  In your case, we know you came from Inbox Dollars and met some basic criteria to be invited to the survey, but we don't know who you are - only Inbox Dollars knows that.  ******** that is collected in the survey is not discarded so it can be reviewed to determine if there are any issues with the survey and/or ways to improve the survey, but the answers any terminated respondent provides are not used to address the main objectives of the survey.

    Finally, although we are hosting the survey for our client, any reward issued to you for completing or attempting a survey is determined by Inbox Dollars since they referred you to our survey.  

    I know it can be frustrating to take surveys and not be able to get through them all due to disqualification, but I hope the explanation above helps describe why one can be terminated from a survey before completing it.  

    Sincerely,
    The ROI Rocket Team

    Customer Answer

    Date: 11/10/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************

ROI Rocket.Com, LLC is NOT a BBB Accredited Business.

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