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Business Profile

Hotels

AmericInn by Wyndham Denver Airport

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/21/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Against AmericInn Fraudulent Charge and Deceptive Business Practices AmericInn has fraudulently charged my wife and me $500 for alleged damage to a coffee table in our room. This stay was arranged by *************** due to a flight disruption, and at no point did we damage any property. The hotel never notified us of any issue during our stay, never allowed us to inspect any alleged damage, and never provided any justification before arbitrarily charging our card.When we demanded proof, they sent two photos of a broken tablebut these images have no timestamps or any verifiable connection to our stay. There is no evidence that the damage even occurred while we occupied the room. Despite multiple requests for legitimate proof and an explanation, the hotel has refused to cooperate or acknowledge their blatant wrongdoing.This charge is not just baselessit is fraudulent. The hotels conduct is deceptive, unethical, and appears to be part of a predatory scheme to extract money from unsuspecting guests. Their refusal to provide real evidence or engage in good-faith communication only reinforces this conclusion.We demand an immediate refund of the $500 and will continue escalating this issue. The Better Business Bureau and other consumers need to be aware of this hotels dishonest practices, and we urge action to hold them accountable.

  • Initial Complaint

    Date:05/07/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 20 February 2023 I booked a one-night stay for 21 22 February 2022 at the AmericInn by Wyndham Denver Airport through Hotels.com with a quoted total rate of $124.72 including all taxes and fees. This was to be paid for by Hotels.com on check-in. Enjoyed the stay. However, on 3 March I received an email statement from my credit card company stating the charge was $143.07 or some $18.35 above what was agreed upon by on my Hotels.com reservation with an Itinerary # **************. After some effort I received an email address to which I could submit my concern and request a refund for the overcharge. This I complied with on 9 March, including the original reservation confirmation from Hotels.com as they requested. That I complied with but in the 2 months since making the request and sending in one reminder I have failed to hear from them. I think 2 months to process what should be a straightforward refund request should be more than adequate and would appreciate if you could inquire what is taking so long and perhaps expedite the process. Thank you for your assistance.*****************************

    Business Response

    Date: 05/08/2023

    Yes, we do apologize for this issue you may have experience with your stay with us and promise you we have now adjusted all request and process your refund.

    Customer Answer

    Date: 05/08/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:09/29/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Stayed at AmericInn by Wyndham Denver Airport on Sept 25, after stay was charged an extra $50. Repeated calls to reception could not tell me why I was charged the amount, I was always told only the manager can answer the question and strangely no one knew when the manager would be in. I was told the manager would reply to me within 24 hours, but the manager did not. Repeated calls for the manager and requests for the manager to call me back were not answered. No one could tell me when the manager would actually be in. I want the $50 refunded

    Business Response

    Date: 09/30/2022

    Hello We do apologize for this very inconveniences. I have now just resolved the issue. That reason for the 50 dollar hold or extra 50 was for incidental . I have now just release that hold amount which takes approximately 72 hours until you notice on your bank card you purchase with . Other than that we highly apologize for regarding this issue should've have been a while back . If any concerns please reach out to our end again and we may assist with which so ever . Thank you again and thank you for understanding .

  • Initial Complaint

    Date:08/14/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I stayed at AmericInn on 6/12/2022. What a horrible experience.the lobby and my room smell of marijuana , there were stains on the pillow, they wouldnt give me a toothbrush after I explained my check bag was on another flight and thats the reason I was here ( seriously!!??) , the shuttle was kinda hard to find but finally I got it the whole place is dingy. I would like a full refund of my stay. I had to stay there bc I was desperate. *** tried multiple times to have resolution with the company and no one has contacted me back. *** also tried to contact management multiple times and they refused to talk to me, not even acknowledging any of my complaints. *** tried to contact the parent company and they are denying that they can find my reservation when I have all of the details. Sounds like a pretty shady organization to me!!!

AmericInn by Wyndham Denver Airport is NOT a BBB Accredited Business.

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