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            Business ProfileSwan Plumbing, Heating & Air

            Heating and Air Conditioning
            BBB accredited business

            Contact Information

            6810 Broadway Unit N

            Denver, CO 80221-2849

            Visit Website
            (720) 399-7989

            Business hours

            Closed
            Business Hours
            7:00 AM - 6:00 PM
            7:00 AM - 6:00 PM
            7:00 AM - 6:00 PM
            7:00 AM - 6:00 PM
            7:00 AM - 6:00 PM
            7:30 AM - 4:30 PM
            Closed

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            Customer Reviews

            4.68/5

            Average of 65 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 2/14/2024

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Swan Plumbing, Heating & Air offers residential HVAC, plumbing, heating, sewer, pipe, and air conditioning consults, repairs, replacements, and maintenance services.

            Products & Services

            Residential Heating Contractor, Residential Air Conditioning Contractor, Residential Plumbing Contractor, Sewer and Pipe Consults, Inspections, Repairs, and Replacements, Air Quality Services, Hot Water Heater and Furnace Services

            Business Details

            Location of This Business
            6810 Broadway Unit N, Denver, CO 80221-2849
            BBB File Opened:
            6/9/2014
            Years in Business:
            18
            Business Started:
            3/1/2006
            Business Incorporated:
            5/16/2014
            Accredited Since:
            2/14/2024
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Swan Plumbing, Heating, & Air of Denver
            • Swan Heating & Air of Denver LLC
            Hours of Operation

            Primary

            M:
            7:00 AM - 6:00 PM
            T:
            7:00 AM - 6:00 PM
            W:
            7:00 AM - 6:00 PM
            Th:
            7:00 AM - 6:00 PM
            F:
            7:00 AM - 6:00 PM
            Sa:
            7:30 AM - 4:30 PM
            Su:
            Closed
            Business Management
            • Mr. Andrew Swan, Owner/Member
            • Mr. Eric Castillo, Marketing Specialist
            • Ms. Katrina Burr, General Manager
            • Mr. Timothy A Swan, Owner/Manager
            Contact Information

            Principal

            • Mr. Andrew Swan, Owner/Member
            • Mr. Timothy A Swan, Owner/Manager

            Customer Contact

            • Ms. Katrina Burr, General Manager
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/09/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            During an annual free plumbing inspection (included with paid club membership), Swan employee identified our 2 water heaters as 10 and 20 years old and recommended immediate (high priority) replacement. We scheduled, and put down a $3,600 deposit. Appointment was scheduled within a week. We learned thru county permits, and confirmed that one water heater was replaced, and clearly labeled, in 4/2019, by a competitive Company, less than 5 years ago. We called to inquire and were initially told that **** showed they replaced both tanks in 2015, which turned out to be inaccurate. We cancelled our Monday appt on the Friday before, and requested an immediate refund of $3,600. Plumbing manager did call trying to explain mis-diagnosis. A week later, and 4 phone calls, 3 messages later, I was told the refund would be processed that day. No evidence of that happening, so I had to file credit card dispute. Obvious wrong assessment and lack of refund leads to this complaint.
            Read More
            Read 3 More Complaints

            Customer Reviews

            65 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Mike C

            03/07/2024

            It is with pleasure that I write this review concerning the Swan technician, *************************. Because of an unfortunate experience with a different company, I had many questions to ask ****** before he started in order to ensure that I would be receiving the service for which we were paying. With great patience, a very respectful attitude, and a wealth of knowledge, he answered each question in detail and explained the work he would be performing on our furnace. Throughout the process he showed pictures of what he was seeing and let us know what was done. Due to his efficiency and skill, we were more than pleased to find the furnace operating at a much better level than before. If ************************* is representative of the companys standard of service, then we certainly recommend Swan Plumbing and Heating to others.

            Swan Plumbing, Heating & Air Response

            03/11/2024

            Thank you for the nice review of ******!  We are so happy he was able to take care of you with patience and respect.  Thank you for choosing Swan!
            Read 64 More Customer Reviews

            Local BBB

            BBB Great West + Pacific

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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