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Business Profile

Franchise

RE/MAX, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for RE/MAX, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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RE/MAX, LLC has 2 locations, listed below.

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    • RE/MAX, LLC

      5075 S Syracuse St Denver, CO 80237-2712

    • RE/MAX, LLC

      5590 N Academy Blvd Colorado Springs, CO 80918-3616

    Customer Complaints Summary

    • 19 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/10/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is in regard to relax leading edge in ******** michigan.the broker ****** ****..the most unethical person I have ever run into.after making many strong offers and never being successful.becauuse she is selling all good forclosers to only people in her office.she just had a listing that she purposely listed and would not let anyone one until they sighned hold harmless for mold.there was no mold.without tellling my agent or i that she had pushed her offer in.then kept us out tilll it was *********** offer was for much more and had no ************** she shorted the bank that listed the home and ignored my ********** was Cascade funding she is one not to be trusted.

    • Initial Complaint

      Date:04/17/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The agent ******** **** Re/Max *********** ************************ ************ was highly unprofessional. He not only refused to show properties to people without pre-approvals. But repeatedly questioned my answers for my financial integrity. I received the worst service ever.

    • Initial Complaint

      Date:05/13/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a tenant here in *************, **. Our lease is up. The realtor has been showing the apartment for future renters. We have allowed him. The 1 time I cannot, he treated me as nasty. This realtors name is ************************* and works for Remax. He has also sent me picture of him kissing his girlfriend. He has treated us really bad. He is very unprofessional. I have a 2 year old and he has come in to take pictures and they are not up on the AD for rental. He came in here for nothing. He is very nasty. He speaks down on people. And its worse that he sends gross pictures to his tenants. I am not sure why he will be sending me pictures of him and his girlfriend kissing when we were speaking about the rental agreement. He failed to even acknowledge if he accidentally sent it or not.

    • Initial Complaint

      Date:04/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint is about ************************* and ********************* at Remax in in ********* and ***** did not show up at my house showing because she knew she had to show up with receipts repairs were done and she did not shouldve walked away from the cell, but that was the only thing it was available at the time. Bought me a home warranty and she promised me everything being fixed could not fix it because did not have any receipts and the home warranty company is no good. I spent good money on this warranty company and had to pay them hundred dollars for them to come out and say theres nothing wrong. I did file a complaint against them too. The ** three calls on the ** they were supposed to replace it and yes, I would like to have a reimbursement on the **. I have to repair and ***** the supervisor at Remax. She hired someone did half of the work it was supposed to be done and her words was now you have a receipt you can fix it yourself and now I have to replace my ** my hot water heater my watering system my stove. I never got receipts for and it goes on and on.

    • Initial Complaint

      Date:04/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After my alcoholic brother used undue influence on my father who had a stroke to gain executorship hired remax. I am an heir of ********************************** 1) remax undervalued the house by ***** ft. It's a 2500 square foot house. They listed it at 1500 square feet.2) somebody forged my name to sell the house. *************************** the lawyer for remax said "******** has the right to sign my name". I said no you don't that's forgery in the first degree. 3) I've been completely canceled out from the court, and any real estate transactions. My brother *************************** is non compos mentis from decades of drinking and does not know what he's doing other than stealing and breaking things. I was not heard early on and I'm being canceled out. This is genocide on top of treason. Sincerely, ***********************

      Customer Answer

      Date: 04/15/2024

      I'm reviewing the probate file now. There's so many problems which I was trying to address very early on but I was ignored and canceled out by the court and the judge.

      1) ********************************************************************* was undervalued by a thousand square feet

      2) *************************** had stated that somebody can sign my name in **************. He did not show me the law. It's forgery in the first degree.

      Thank you, *****

    • Initial Complaint

      Date:02/28/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are running a online advertising a parcel of land that is landlocked but are claiming they is easement through my property there is no easement I told them there was not Now I have all kinds of people trespassing across my property

    • Initial Complaint

      Date:02/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2/7/2024. Business is Remax Leading Edge [******************************************************************, **************]. Agent (******************************, License #**********, I.D. #*********** was attempting to force us to sign an agreement that we did not want to sign. He became aggressive on the phone when we were asking questions. He said he would take our home off the list and was not responsive to our questions. He does not have our interests in mind despite this being a requirement. We wish to terminate our selling agreement with this company with no penalties since they are acting unethically and in violation of our state law.

    • Initial Complaint

      Date:11/16/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have submitted numerous requests to REMAX to have my home removed from the REMAX website. I want my address, pictures of my home, maps of my home, details about my home all removed from the website. This is for my family's safety. My home was not listed for sale with REMAX and they refuse to remove this listing.******************************************************************************************************************************** I am the homeowner.

    • Initial Complaint

      Date:11/12/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired Remax to sell my home. The ******* INDIANS bring people here to wonder on my property without booking appointments. Today I see this ***** walking around my home right at my windows. I got no text or email that they wanted to do a showing today. I thought she was trying to break in. I flew out the door ready to kill. They scared the c*** out of me. They claimed they "thought" they had a booking. These brown f****** a******* almost had my hands on their throats. They are on my property. TRESSPASSING. DISGUSTING. THEY PULLED RIGHT ** IN MY DRIVEWAY, GIT OUT AND STARTED WALKING AROUND.

      Customer Answer

      Date: 11/12/2023

      That was the real estate agent rponse

      Customer Answer

      Date: 11/16/2023

      I also filed a complaint with ******* real estate board. I gave them this file number. I would like you to send them all info.***** Complaint File No. 23PS3680.

    • Initial Complaint

      Date:10/09/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *************************** at Remax Realty was the Buyers Agent for my home that sold/closed 8/17/23. ******* didnt have her client pay the $2000 for my washer and dryer as verbally agreed. ******* tried to manipulate me and stole the washer and dryer for her client by saying that since there was an overage in closing costs that I paid that couldnt be used which were returned to me, that this was my payoff for the washer and dryer set. This is not legal. The buyer had the option to use a $5000 credit towards buy down or closing and used it towards closing and in the end at escrow she used a total of $13,000 from the sale of the house out of my money. Legal wise anything extra goes back to the seller. Not to forget that *************************** stated she would come by in person on 8/16/23 and bring the $2000 on behalf of her client as she didnt want to involve escrow and write up a document stating they were purchasing aside from house. This was in text from my real estate agent and *******. In addition on 8-17-23 I let *************************** know I had to leave the house that night with Police ****** due to physical violence and domestic violence. I spoke with the real estate agent ********************************* from ******************************************* and *************************** and was advised I would be able to arrange a time to pick up my brand new 43 smart tv, beautiful mirror, some clothes in a box and my prescription $700 raybans I use after my LASIK surgery. This was on a Friday, and the New Owner of the house was having mover bring stuff later that weekend. Instead my items were stolen. I drove by the house and my phone is pairing Via Bluetooth to the ********** thats at the house that the new owner is lying about and it has my personal information/banking. I was ignored and my items stolen! ********************************* took an extra $20,000 commission: She told me her cut was after the loan was paid off from the $125,000 not off of the $549,000. I also never received a amortization, I was told Id get $90,000

    RE/MAX, LLC is NOT a BBB Accredited Business.

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