Business ProfileforColorado Cleanup Services, Inc

Colorado Cleanup Services website states that We value honesty, communication, and attention to detail in our work. I feel these were lacking during my project and continue to be lacking during the dispute over billing. I contacted *************************** and *************************** by phone and email. Several times I did not receive a response. I am not satisfied with the explanations regarding the itemization of my bill from Colorado Cleanup Services. I do not agree with amount owed. I contracted with (CCS) for mold remediation.June 12, 2023, estimate of $20,282.94. CCS said final cost would be higher b/c they could not assess the damage under the roofs. Down payment $11,000. Final estimate for $47,911.21 ($47,911.21 - $20,282.94 = $27,628.27)The 8/31 invoice was due on9/5. I contested the amount via email 8/31 and 9/1 listing several problems. Emailed **************************** 9/11 estimate of $38,971.24.******** assured me on 9/15 I will not be charged interest on my unpaid invoice. CCS has not addressed other concerns involving mistakes in sequence of operations and oversights due to poor inter-company communications. I called ********************, emailed him my billing questions and my documentation of scheduling and communication irregularities during my project. CCS managers provided less than satisfactory explanations. My bill does not reflect that CCSs miscommunication and lack of communication caused the work to be performed multiple times, a cost they are passing on to me the customer.I have not paid because I do not feel financially responsible for CCSs mistakes due to lack of attention to details. I should only be responsible for ONE cleaning of my house and roof. I calculate that I owe CCS $13,701.04 , paid $11,000. CCS is a member of the BBB. I would appreciate if the BBB would review my information and contact *************************** so we could come to agreement on a fair cost of my remediation project.*********************** **************** ************