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Find a Location

Abbotts Cleanup & Restoration has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforAbbotts Cleanup & Restoration

    Fire and Water Damage Restoration
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 10 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    4 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/31/2013

    Years in Business: 11

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Abbotts Cleanup & Restoration offers Fire & Smoke Damage Repair, Water, Flood, Sewage Restoration, Mold Removal, Mold Remediation, Biohazard, Hazardous Materials Cleanup, and Asbestos Abatement.

    Products & Services

    Fire and Water Damage Restoration

    Business Details

    This is a multi-location business.

    Find a Location

    Abbotts Cleanup & Restoration has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      2301 S Jason St, Denver, CO 80223-4202
      BBB File Opened:
      5/14/2013
      Years in Business:
      11
      Business Started:
      4/16/2013
      Business Incorporated:
      4/16/2013
      Accredited Since:
      5/31/2013
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Chancey Enterprises, Inc.
      • Abbotts Fire and Flood
      • Abbotts Water Damage & Fire Damage
      Hours of Operation

      Primary

      M:
      Open 24 Hours
      T:
      Open 24 Hours
      W:
      Open 24 Hours
      Th:
      Open 24 Hours
      F:
      Open 24 Hours
      Sa:
      Open 24 Hours
      Su:
      Open 24 Hours
      Business Management
      • Mr. Travis Chancey, Co-Owner
      • Mr. Jack Martin, Co-Owner
      • Mr. Trevor Martin, Chief Operating Officer
      Contact Information

      Principal

      • Mr. Travis Chancey, Co-Owner

      Customer Contact

      • Mr. Travis Chancey, Co-Owner

      Industry Tip

      BBB Tip: Preparing for and recovering from flooding

      Customer Complaints

      7 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      12/05/2023

      Complaint Type:
      Billing Issues
      Status:
      Answered
      I hired this company for cleanup after a basement flood. They did not fix the issues, they charged for laminate but did not install it (I have pictures from the listing of my prior house to prove they did not install laminate). My insurance company paid them $19,000 and I paid my deductible. After I moved to ******* I was served with a lawsuit saying I owed $6,008 more than the $20,000 they were paid. Their collection agent said it seemed like a mistake on my insurance companys part and told me to look into it because I had time to respond. I called him by the deadline and he would not ************* until several days later and at that point he said there was a judgment. Also, I had COVID and ended up in the hospital during this terrible time which I told the collection agent. I have a medical condition and this took a big toll on my health so I called Abbotts and paid the extra $6,008 to be done with it because it was on my credit report. I have attached receipts that show payment for the additional balance and the receipts reflect a zero balance (receipts do not include the insurance payments or my deductible payment which were paid a year prior but I can provide those upon request). Their collection agent said Abbotts owned the debt and he was a middle man, which is why I paid them directly. Even though they took the payment and provided receipts, their collection company would not remove it from my credit reports. The balance was only changed to a zero balance on credit. Emails with Abbotts are attached showing they requested their collection company remove it from credit and solicited good reviews from me to show the owner. Two years later they are now garnishing my paychecks saying its for interest and costs. They would not reimburse for the laminate that was never installed. They will not stop the garnishments. This seems fraudulent and I am hoping you can help. Please contact with any questions. My number is ************. Thank you!! ****
      Read More

      Customer Reviews

      10 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Nick W

      1 star

      03/04/2024

      This was the worst company I've worked with. They just showed up at our house for a fire we had over the summer. We didn't call them or anything, we felt pressured as they were telling us there was possible asbestos and demolished some of the house and set it on the side of our house for months. They were supposed to pick it up the next week after the results came back, since they were negative for asbestos they said that we were then owners of cleaning the mess they made on the side of the house, which they said they would take care of. They also provided FANs that they were supposed to come pick up a week later but never did, so they charged us for the fans for 6 months without calling or confirming we were ok with that. We weren't even using the fans anymore as they were only supposed to be for a week, they were sitting in the garage waiting on Abbotss to come pick up. So this caused our price to go way above what we agreed upon on signing the contract. They then said they could work with us on a payment plan for anything the extra coverages and anything over what the insurance provider gave for the damages. 2 months later they stated that wasn't true and we had to pay the fees. I would never recommend this company to anyone or use them again. If I could give 0 stars, I would.

      Local BBB

      BBB Great West + Pacific

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