Reviews

Review Details

• Review fromJohnnie G

  Date: 07/25/2025

  5 stars
  I had the pleasure of working with **** ****** regarding some questions I had about my fingerprint results, and I couldnt be more impressed with the level of service she provided. From the start, she was extremely helpful and knowledgeable, quickly addressing my concerns with clear and thorough answers. What stood out the most was her responsivenessshe didnt make me wait or feel like just another case. Instead, she treated my situation with urgency and respect.**** was also incredibly polite and patient throughout our interaction. Even when I had follow-up questions, she took the time to explain everything in a way that was easy to understand, without ever sounding rushed or dismissive. Her professionalism and kind demeanor helped ease my concerns and made what could have been a stressful situation feel manageable.Its rare to come across someone so efficient, compassionate, and courteous all at once. **** is a true asset to her team, and Im grateful for the support she provided. Excellent customer service like hers deserves to be recognized and appreciated.
  

  American Databank, LLC

  Date: 07/28/2025

  Helo,

  Thank you very much for taking the time to share this very thoughtful and detailed review of your interaction with ****!

  Regards,
  
  ****** ****** - Director, Compliance
  
  American DataBank - A ***********************
  *********************************** Floor  Denver, CO  80202
  Phone: ************ / ************
  Fax: *************
  *************** | ************
  

• Review fromLauren K

  Date: 06/30/2025

  5 stars
  Bee was the absolute best. This company has been so frustrating to deal with due to insane wait times on the phone and vague answers, but Bee came to the rescue as he listened to my concerns and swiftly helped me resolve them. He was so professional, courteous, patient, and down-to-earth over the phone. I wish I could give more stars to Bee as he is the highlight of this company and seems to have saved countless other people from massive headaches getting through the onboarding process. Thank you Bee for going above and beyond for us!!!

• Review fromSophia O

  Date: 06/09/2025

  5 stars
  I had to use American Databank as a part of my onboarding process for dental residency. The process has been very challenging but the singular redeeming quality about American Databank is their Applicant Success Team--specifically Bee *****. If I could give a personal rating for Bee that went beyond five stars, I absolutely would. I had an issue with the payment system for several weeks. When Mr. ***** evaluated my case, he knew exactly how to resolve it. He was courteous, articulate, knowledgeable, andmost importantlygenuinely invested in helping. He listened. He explained things clearly. He followed through. It was immediately clear that he takes pride in his work and cares deeply about the people he's helping. He doesnt just do his job wellhe elevates the reputation of American Databank. It's hard to overstate how rare this level of service is. He is the gold standard, the north star, and frankly, the saving ***** of this company.
  

  American Databank, LLC

  Date: 06/10/2025

  Hello,

  Thank you for the thoughtful and detailed review for Bee. We greatly appreciate it.

  Regards,
  
  ****** ****** - Director, Compliance
  
  American DataBank - A ***********************
  *********************************** Floor  Denver, CO  80202
  Phone: ************ / ************
  Fax: *************
  *************** | ************
  
  Notice:  If you have received this email by mistake, please notify the sender immediately by reply email and delete this email from your system. This message (including any attachments) contains confidential information.  If you are not the intended recipient, you must keep this information confidential and you are prohibited from disclosing, copying or using this information in any way.

• Review frommj k

  Date: 04/24/2025

  5 stars
  Be was very helpful today. I strongly recommend Bee ***** from the applicant success team.
  

  American Databank, LLC

  Date: 04/25/2025

  Hello,

  Thank you so much for sharing your feedback for him. We appreciate it.

  Regards,
  
  ****** ****** - Director, Compliance
  
  American DataBank - A ***********************
  *********************************** Floor  Denver, CO  80202
  Phone: ************ / ************
  Fax: *************
  *************** | ************
  Notice:  If you have received this email by mistake, please notify the sender immediately by reply email and delete this email from your system. This message (including any attachments) contains confidential information.  If you are not the intended recipient, you must keep this information confidential and you are prohibited from disclosing, copying or using this information in any way.

• Review fromLauren P

  Date: 04/09/2025

  5 stars
  My representative was great! He went through each requirement with me to make sure I had all information needed and went above and beyond to make sure all my questions were answered
  

  American Databank, LLC

  Date: 04/10/2025

  Hello,

  Thank you for sharing about your experience with the team! We appreciate you taking the time.
  
  Regards,
  
  ****** ****** - Director, Compliance
  
  American DataBank - A ***********************
  *********************************** Floor  Denver, CO  80202
  Phone: ************ / ************
  Fax: *************
  *************** | ************

• Review fromVanessa J

  Date: 04/04/2025

  5 stars
  I have used Complio (American Databank) with all three Universities I have attended. While the account can be a little daunting to navigate, there are many resources such as videos and step-by-step guides to help the user accomplish tasks within the system. It is easy to see compliance and missing items. I recently had an issue in which I could see completion and compliance for a fingerprint/background check order but my university could not. The customer service **** Bee, was incredibly kind, calm, and competent in resolving the issue. He communicated the process clearly and included the timeframe in which the service ticket would be completed. The issue was resolved promptly and professionally. It is reassuring to know that even if I get overwhelmed or have issues, their customer service team is happy to help.
  

  American Databank, LLC

  Date: 04/07/2025

  Hello,

  Thank you for the detailed information about your experience with Bee! Have a great day!

  Regards,
  
  ****** ****** - Director, Compliance
  
  American DataBank - A ***********************
  *********************************** Floor  Denver, CO  80202
  Phone: ************ / ************
  Fax: *************
  *************** | ************

• Review fromRodica Ana S

  Date: 04/03/2025

  4 stars
  I am leaving a 4 star review because it is hard to get ahold of someone, however the representative I spoke with on 4/2/2025 was nothing short of great. I had the pleasure of talking to a knowledgeable, helpful and patient man. He answered all my questions, he helped me link my accounts and gave me advise on other required documentations. I am grateful for his time and his calm ways of providing assistance.
  

  American Databank, LLC

  Date: 04/07/2025

  Hello,

  Thank you for sharing your experience. We appreciate the feedback!

  Regards,
  
  ****** ****** - Director, Compliance
  
  American DataBank - A ***********************
  *********************************** Floor  Denver, CO  80202
  Phone: ************ / ************
  Fax: *************
  *************** | ************
  

• Review fromEric T

  Date: 04/01/2025

  1 star
  ******* processor. When doing background checks, they don't even use their site to tell you where to go; they use *************************, which then wants you to use their service. Since there is no how to do it all correctly we have wasted money using the wrong processor. Then, to find out that basically, the only way to get fingerprinted is to use an old school finger print roller place like a police station and then send it in with snail mail for them to process. This company is so far behind the times that they should just shutdown and give up to much better providers. If I could give a 0 out of 5 I would
  

  American Databank, LLC

  Date: 04/07/2025

  Good day,
  
  We are sorry to hear you did not have a good experience in getting your prints rolled.
  
  While you are correct to say we do not restrict you to a specific location to get prints rolled, it is inaccurate to say that you can only get ink rolled. Any agency that does live scan, such as ******, should offer to print your scanned fingerprints. The physical transfer for the fingerprints allows schools to let their students to have their fingerprints taken anywhere in the country rather than tying them to a specific processor or location making the process fairly popular for schools to select, although there are more restrictive processes we do offer that allow for digital transfer.
  
  Could you share feedback for the instruction packet that caused confusion regarding mailing the prints? We try to make it as obvious as possible what the steps are and how to follow them, but if there is a part of the instructions that caused confusion we are always happy to take feedback and improve processes.
  
  Regards,
  
  ****** ****** - Director, Compliance
  
  American DataBank - A ***********************
  *********************************** Floor  Denver, CO  80202
  Phone: ************ / ************
  Direct: ************
  Fax: *************
  *************** | ************

• Review fromJohnny G

  Date: 03/21/2025

  1 star
  Poor and agressive customer service. Simple questions answered with harsh tones and sarcastic remarks. Wish there was a way to submit complaints or a survey at least. Not easy to work with and just a hastle in all honesty.
  

  American Databank, LLC

  Date: 03/26/2025

  Hello,

  We reviewed the call and found that while most of the call was handled within parameters that would be expected the response to your inquiry about the *** card was more direct than would have been expected and will work with the team member. Your response seems to indicate there was more than one point of concern in the call. Could you offer some specifics to help us offer better internal training?

  Regards,
  
  ****** ****** - Director, Compliance
  
  American DataBank - A ***********************
  **************************  Denver, CO  80202
  Phone: ************ / ************
  Fax: *************
  *************** | ************

• Review fromOlutoyin O

  Date: 03/13/2025

  5 stars
  Mr. *** was very patient and helpful. He took his time answering all the areas that i am having issues and even stayed on the phone with me.
  

  American Databank, LLC

  Date: 03/17/2025

  Hello,

  Thank you for taking the time to share your experience with us. Have a great day!

  Regards,
  
  ****** ****** - Director, Compliance
  
  American DataBank - A ***********************
  *********************************** Floor  Denver, CO  80202
  Phone: ************ / ************
  Fax: *************
  *************** | ************