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Business Profile

Ecommerce

Faymoon

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    the products which were shown on their website, what i ordered IS NOT what they shipped. it was a ************** the hoodies were described as being cable knit, what was shipped was cheap flammable nylon mesh "photo" hoodies, CONSIDERABLY a lesser, cheaper, inferior product completely NOT what was promised. photos show what i though i was getting and the pic under it shows what was received. TOTALLY SCAMMED

  • Initial Complaint

    Date:10/22/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************************** appears to be a fraudulent online clothing company. They advertise high-quality knitted sweaters on their website and social media, but what customers actually receive is the exact opposite Details:In September I placed an order after seeing ads for beautifully knitted sweaters. (My order confirmation attached also describes this as a knitted sweater) However, what I received was completely different, a cheap, thin, printed polyester sweatshirt that does not match the product images or descriptions in any way.After receiving the wrong item, I attempted to contact the company multiple times, but there is no valid phone number or customer service contact. The phone number listed goes unanswered, and the website offers no legitimate method to reach a support representative.Upon searching online, I found numerous TikTok videos and reviews from other customers reporting the exact same experience. hundreds of people describing being scammed by **************************. Many show side-by-side comparisons proving the difference between what was advertised and what was delivered. Never onnce has anyone actually received a knitted sweater from this seller, they instead send printed t-shirts or alternative products.Desired Resolution:I am requesting a full refund for the misleading and incorrect items sent. In addition, I urge the BBB to investigate ************************** for false advertising and potential fraudulent business practices to prevent more consumers from being scammed.I've attached my order confirmation that inlcudes a photo and description of what I order (knitted sweater) and I've attached an image of what I received.(printed sweatshirt)

Faymoon is NOT a BBB Accredited Business.

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BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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