We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Dating Services

The Denver Dating Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dating Services.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/05/2024

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint because I have been trying to reach The Denver Dating Company for a month now. Their website says there is a critical error and you call their phone number and it is disconnected, I joined DDC a year ago for an exorbitant price ($7,000) and with the exception of 2 months, they have not had the promised events to meet people. The recruiter made it sound like they would personally be introducing me to possible men - NOT - and they made it so there really was not a way to meet the men featured on their site. They were supposed to have at least 2 events per month - NOT - . They stated that there were lots of men to meet - NOT -. The whole thing was a scam.

  • Initial Complaint

    Date:08/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company apparently closed. Have 3 year contract . Refund?

  • Initial Complaint

    Date:10/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So called dating company fraudulently advertises and markets their services dishonestly. I was told by ******** at least three eligible males would be matched to my specific demographics but there have been 0 that have matched. The number of males are mostly 60 - 80 years of age. The charges are exorbitant and are based on hidden fees that are not provided up front (administrative paperwork and the profile pictures dont cost, arent $2400.00 ) highly overpriced with very poor customer service.

    Customer Answer

    Date: 10/03/2023

    Please remove the name ******** as she is reportedly unhappy about having her name referenced and asks that her name be removed in the complaint. 

  • Initial Complaint

    Date:03/31/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 6, 2022, after almost 3 hours of intense solicitation by *********************** while she coerced me with every promise of available men falling from the heavens to fall on their knees begging to commit themselves to me I was charged $8,790. for a 3 year + additional 3 year commitment to find my partner. Every lie that has been repeated over and over by so many others are valid. The age range on the web site is 70+. The other age ranges are as an example ***** or *****. I have had men in the late 80's and early 90's respond to my profile. My spouse had been murdered in our home just a year prior. **** plied on every emotion that a traumatized person who had gone through what I had could possibly be used! Yes, ****************** said it could take time. But she lied about everything else. Deceptive tactics and outright lying are supported by the many complaints registered prior to mine on this BBB website. ****************** said that the service was a concierge based and highly individualized. ****************** said that she spent part of EVERY week in Denver. Mile High Singles was investigated by the Attorney General in 2017. There are profiles from Mile High Singles that appear on the Denver Dating website and these individuals are not even aware that this has happened. The Mile High Singles members were also fleeced out of thousands of dollars. One individual won a default judgement in Small Claims Court.The responses filed in rebuttal to the complaints are so outlandish and ridiculous as ****************** must spend the majority of her time responding to all the complaints. I was very specific in my profile and the dating service is not national. I am not interested in a long distance relationship with a male significantly older or younger than I am and of a different race or religion. The only thing I can say about The Denver Dating Service is that it is a SCAM from the get-go. BE AWARE!

  • Initial Complaint

    Date:10/19/2022

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Not only was the initial fee of joining the Denver Dating Company exorbitant ($7,580 + $295 + $119.80 start-up fee), they have done an unacceptable job of vetting the members. One member I saw said in his video interview that he was looking for a lover but, unfortunately, has severe erectile dysfunction, as well as herpes. I was not told this because they did not vet him properly.The DDC also has very few members that meet my standards. For the price, these members should be the cream of the crop. They show people from all over the country. I'm not interested in a long-distance relationship. An app should be added to filter people from outside the Denver area. Also, I would suggest that 80% of the members are unavailable and they continue to show these members. The fee for this agency does not equate to excellence for the members offered. I am a young-looking and acting 69-year-old and most of the members look like my grandfather.The DDC promised so much and they didn't deliver. Plus, they have an additional $19.95 monthly charge for what??? They make promises that are not met and the vetting inadequacy is a scam. False promises and guarantees. Had I looked at the reviews prior to signing up, I would not have joined.

    Business Response

    Date: 11/01/2022

    Hello ****,

     

    We are sorry that you have had an unpleasurable experience so far. We have reached out to you to hopefully make you feel we are doing our part to show that we care about our clients. Legally, we cannot investigate personal medical health issues/records. Considering you had an extensive relationship with the member mentioned, you should personally reach out and discuss these private matters with him. We will continue to keep doing our part in your journey to finding your perfect companion.

    Sincerely,

    The Denver Dating Company

    Customer Answer

    Date: 11/01/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

    Customer Answer

    Date: 12/07/2022

    To whom it *** concern: 

    I wish to resubmit a claim concerning the Denver Dating Company.  Nothing has changed since I filed my complaint in November.  The original subject number is 18230545.  I am also attaching a new letter of complaint with specifics that I wish to obtain from the ***.  As stated in the letter attached, I am seeking a refund of $6250.00 and requesting that *** profile be removed from their site. 

    Since I am not sure my letter complaint went through in this format, I will retype it under my name and address. 

    Thank you, 

    *********************;
    12808 ********************* Unit F 
    ********, ** 80602 
    ************ 

    "This is a resubmission of a complaint concerning the Denver Dating Company.  I have expressed concern that they have not applied a filter to their site that eliminates out-of-state/out-of-area prospects.  It was suggested that I try a long-distance relationship.  I have told the *** that I am NOT interested in a long-distance relationship. 
    I am still concerned about their vetting process.  Not vetting sufficiently is one thing, but continuing to promote an individual when knowing he had a sexually transmitted infection is unacceptable and, in my opinion, unconscionable.  I know this because I ask my prospective suitors to get tested for STIs and he tested positive.  I made the *** aware of this to no avail.  They are still promoting him. 
    The initial fee of $7500.00, which is exorbitant, plus other monthly fees would indicate that this site has an unlimited supply of very favorable individuals.  This is not the case. 
    I am seeking a reimbursement of $6250.00.  This price reflects the months used subtracted from the start-up fee of $7500.00.  I would also like for the *** to eliminate my profile from their site.  Please do not allow them to ignore this and have me contact an attorney with a lawsuit.  I am also reporting the *** to the ******** State Attorney General's office.  It has come to my attention that the *** is already being sued for deceptive business practices, as per public record, a Fox 31 local news station."  MO 

The Denver Dating Company is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.