Business ProfileforFresh Look Refinishing

Purchased tub resurfacing because while trying to remove old caulking it was pulling up precious resurface from 8 years ago. I hired FLR for removal of old resurface and to resurface again and confirmed it included caulking. 1st day they sanded and resurfaced but it had drips and fish eyes of no coverage. Second day they resanded and resurface the front. They removed shower hardware that I paid a plumber to put on days ago without letting me know first. Then they caulked. They told me they were cleaning up but never had me come and look at it. Hopped in vehicle and left without a word. When I saw the work I was so disappointed!! Bumps all over, areas of too much or too little. I contacted them and they told me they would be back that day and never showed. That evening trying to contact they told me it was family time and they would be there tomorrow 1 hour before pictures were to be taken to put it on the market. They showed the next day and were there for 1 hour to redo bad caulking. The result is more subpar caulking. Now, I am not sure what to do. Do I try and remove the caulking and potentially ruin the resurface? I am in the same position I started with but I paid $650 to get there. The owner never put on the hardware removed and they broke my screen (also anther thing they did without disclosure before) they needed to vent out the window. He told me he would replace but upon my return it was bent back into shape and turned upside down so tab is at the top now. Highly unlikely to pass house inspection. They were late both days and the first day after being late, left 10 minutes later for sandpaper and gloves. When they didnt return I called receptionist and she said he would be right back they had to get money to him for supplies. The owner speed talked the after care. He pressured me to pay on the first day before work was done and tried to come back at 11 pm to finish work. Three times he tried to get me leave a key.