Complaints

This profile includes complaints for HomeAdvisor's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

HomeAdvisor has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  HomeAdvisor

  3601 Walnut St # 81 Denver, CO 80205-2251

• 

  HomeAdvisor

  14023 Denver West Pkwy Bldg 64 Lakewood, CO 80401-3253

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept. 4, 2025 I was charged $29.99 by this company, but I don't have an account with them and wish to have no connection with them. I have asked my bank to reverse the charges.

  Business Response

  Date: 09/12/2025

  We apologize to ****** for the frustration and the inconvenience they experienced. We were able to locate the $29.99 charge and issued a full refund. ****** can expect the refund within the next five to seven business days.

  Customer Answer

  Date: 09/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

  Customer Answer

  Date: 09/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:09/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I signed up I spoke with **** on numerous occasions and was was told I would receive anywhere from ***** leads a month for $700.00 and was guaranteed at least 30. After the first month I only received 12 leads and 3 of them were from the same scammer that I reported to them that sent me a check for $5000.00 that was fraud. I spoke with 3 different supervisors and each one said I would receive a different amount of leads than originally stated when I signed with them. They are very misleading and miss representing I dont care if I didnt land one job off of the leads as long as I got the 30 that I was guaranteed to get instead I got 12 with 2 of them being scammers that I called about but they still charged me and didnt even get half way to the 30 leads

  Business Response

  Date: 09/08/2025

  We appreciate ******* bringing these concerns to our attention and sincerely apologize for any frustrations experienced while advertising with ****. ******* has recently spoken with our Client Success Team and agreed to stay on for at least another 2 weeks to see improvement with the advertising leads. There is also a pending investigation on the leads ******* reported, and his Client Success Manager will be following up with him directly as soon as the results are received. ******* is welcome to reach out to us at ************ with any additional questions or concerns and we're happy to assist.
  
  

• Initial Complaint

  Date:08/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year right around October of 2024 I signed up with **** leads, i spent $750 to get QUALITY leads they said, they promised to return money on leads that were either old, re used, price shopping, not real numbers, or even at times people had no idea why their number was even on **** leads, out of the $750 i spent on leads, i maybe broke even if that after diesel cost and time I definitely lost money, even after the money ran out they continued to send me leads so they sent those even after I had removed my card and told them I wanted my account paused, i would like to even leave a review to warn people about their service, they are running a scam, even when trying to get help about leads that numbers were out of service they were always rude, now they are trying to send me to collections for the amount owed but I do not believe I should pay such a bad company, they should be shut down.

  Business Response

  Date: 09/02/2025

  We appreciate **** bringing this matter to our attention and apologize that they did not have a more positive experience while advertising on the **** platform. During the advertising campaign, **** received a total of 46 leads, many of which were credited with fees waived. To resolve ****** complaint, we have also waived the past due balance of $346.28 and pulled ****** account from 3rd party collections. Going forward, there is no balance due and no further collections attempts will be made. **** is welcome to reach out to us at ************ with any additional questions or concerns and we're happy to assist.
  

  Customer Answer

  Date: 09/02/2025

   
  Complaint: 23812054
  
  I am rejecting this response because: the waived fees and collections removal is great,  but i would like a full refund of $750 originally spent for quality leads, which was not received, I did get 46 leads but out of those leads only a hand full were real customers looking to get work done, the rest were re used leads, out of service numbers or people clue less on how their number ended up there to begin with, if i new what I know now about this place, i would have never trusted them with $750, this was an investment I was making and they assured me it was going to work, but no money was made, so I would like a refund of the money spent there, because it is false advertising, and they did not hold their end of the deal. 
  
  
  Sincerely,
  
  **** **********

  Business Response

  Date: 09/10/2025

  We appreciate ****** response. We will not be providing a refund at this time as the fees that were waived was done as a courtesy to resolve ****** complaint in a matter that is fair for both sides. We would also like to note that **** did close at least one job, as the customer left a positive review for ****** work on 5/10/25. This was from job number ********* received on 5/1/2025. As we feel that a fair compromise has been made, we consider this matter closed.
  

  Customer Answer

  Date: 09/10/2025

   
  Complaint: 23812054
  
  I am rejecting this response because for $750 spent and only landing one job you call that fair? To a scam company it sounds fair, you guys are nothing but a scam, and i will make sure to keep filing and make sure more people hear about this matter, is not fair to contractor trying to get more business, spending their hard earned money on a company that does not hold their end of the deal, i am requesting some sort of refund to resolve this matter. 
  
  Sincerely,
  
  **** **********

• Initial Complaint

  Date:08/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2025 I was searching for a way to get leads for my janitorial business. I had heard many ads about HomeAdvisor so I thought I'd give them a chance. I called up and spoke with a representative and got a decent amount of information regarding pricing and what to expect. Something told me to wait so I waited about 2-3 more months then decided to call them up again and make sure the information provided was valid. The gentleman confirmed the promotion and what to expect if things didn't work out. I went ahead and purchased their package. I was guaranteed quality leads and every single lead was horrible. I received leads of people actually looking for jobs or someone looking for a subcontractor. This happened at least 80% of the time and it really frustrated me although I knew every lead wouldn't be perfect. Each time I had an issue I called up to HomeAdvisor. After several phone calls that they have record of I explained how I was dissatisfied with the services. After multiple failed attempts of him trying to sell me to come back for more services I finally caved in. I thoroughly explained that I would only come back to use these credits. Once done I'm ending the partnership. He understood but theni started receiving phone calls from them. Each time I explained this and then one time a guy began being very sarcastic and rude when I explained my situation. Overall I was sold lie, I've since spoken to so many contractors and even heard on so many podcasts about leads providers like HomeAdvisor specifically being so bad with the leads. And not only that but their customer service is horrible.

  Business Response

  Date: 08/14/2025

  We regret that ***** did not have a more positive experience with the **** platform and apologize for any frustrations experienced. To clarify, the lead credit and billing process was explained to via phone before ***** signed the advertising agreement. These terms are also outlined in the agreement that was sent to ***** before signing, and on the welcome call that took place the first week of advertising. After reviewing ******* account, we found that out of 28 leads received, the majority were credited and lead fees waived. The balance owed is for leads that were found to be qualifying leads after investigated. We feel that the ample amount of fees that were waived during ******* advertising campaign was a fair resolution to these concerns. While we wish we could have continued the business partnership and worked with ***** on strategies to see more success with their leads, we consider this matter resolved. We wish ***** and his business all the best.
  

  Customer Answer

  Date: 08/14/2025

   
  Complaint: 23712231
  
  I am rejecting this response because:

   

  after hearing the response it still doesnt show the numerous phone calls about the bad leads that were sent. You guys didnt provide me with anything quality. Imagine this majority of the leads sent were credited why would one have to do that if there isnt an issue. Ive called in so many times and gotten explained everything. At the time of my frustration everything was understood until I mentioned to one very rude *** that I no longer wanted to be on the platform. I told yall I was done and yall tried to sell me by giving me these credits over and over. Eventually I said no because the same thing happens I get credits for horrible leads that dont want service or that are actually looking for employment. Everything was misleading. Especially after I was explained that I wouldnt be charged for anything after having so many issues. If youre able to look at call records youll see how many calls and if you listen to them youll see where AngiLeads began theyre scamming methods. They know the leads are bad, services were wanted months ago or these people are looking for work nice never had a good experience with the company. I was sold for several months, set up multiple callbacks just because I was unsure of this company. The mess and process didnt sound right, providing credits isnt something you should flex if youre causing your CUSTOMER an issue. Phone records will show much more deceit from this company. And I have so many friends in the industry that have experienced the same. Youll be getting more negative reviews shortly 
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 25, 2025, I was charged $630 by **** Leads (HomeAdvisor) after signing a 12-month contract based on misleading sales tactics. Their sales representative, **** ***** (Inside Sales, SR ********** phone: ************, email: ********************* told me that furniture assembly jobs were part of their Handyman category, and that to access those leads I needed to register as a handyman.I clearly explained that I already use ****** Guarantee and did not need general handyman leads. I signed up specifically to receive furniture assembly work, which **** assured me was in high demand in my area (*****, **).After signing, I received only one poor-quality lead, and later another **** manager told me over the phone that they no longer provide furniture assembly jobs due to lack of demand. This is completely contrary to what was promised during the sales process.I called **** twice within the first few days to cancel and request a refund. Instead of resolving the issue, they refused to refund the $630 and said I would also have to pay a 34% cancellation fee.This is a clear case of misrepresentation, deceptive sales tactics, and bait-and-switch behavior. The service I signed up for does not exist. I respectfully request a full refund and immediate cancellation of the contract without penalty.

  Business Response

  Date: 07/21/2025

  We regret the frustration ******* has had with the **** Network and the lack of requests for the work they do. Our Supervisors have made attempts to reach out to ******* to discuss their account and review the options to address their concerns, but we have not yet been able to follow up with them. We ask that ******* follow up with us regarding the communications we have sent or contact the representative who has been attempting to reach them. We hope to have this matter resolved shortly. 

  Customer Answer

  Date: 07/22/2025

   
  Complaint: 23583034
  
  I am rejecting this response because it does not resolve my complaint or address any of the key issues raised. No representative from **** / HomeAdvisor has reached out to me directly in a documented or effective manner. Their message is vague and appears to be a generic response with no meaningful resolution or compensation offered.
  
  My account was activated without clear disclosure of the real lead delivery terms. From July 1 to July 10, 2025, I received no valid leads, despite being charged. I contacted support immediately after activation to request cancellation and refund, but was ignored and redirected without resolution.
  
  This situation caused financial damage and wasted advertising budget. I have also submitted supporting evidence to the *** and other consumer protection agencies and I am prepared to escalate the matter if needed.
  
  I respectfully request that this case remain open and marked as unresolved unless an actual resolution or refund is offered.
  
  Sincerely,  
  Aleksei Gretskii  
  Owner & Operator, FIX-IT PRO SERVICES  
  ***************************; 

  Business Response

  Date: 08/05/2025

  We regret that ******* did not have a positive experience with the **** Network. We reviewed the agreement when they joined the service, which outlined the possibility of integrating the services ******* was trying to achieve for the handyman task. ******* agreed to the terms of the agreement. To resolve the matter, we have initiated the cancellation of their account and waived the Early Termination fee. We wish ******* the best with their business ventures.

  Customer Answer

  Date: 08/05/2025

   
  Complaint: 23583034
  
  I do not accept the business's response because simply terminating the contract is not sufficient. The company failed to provide the services that were promised at the time of sale specifically, furniture assembly, which their sales manager clearly confirmed would be included.
  Despite that, they charged me $630 for this service, which was never delivered. This is a breach of contract and a clear case of misrepresentation.
  I am demanding a full refund of $630, not just a cancellation of the contract. The business must take responsibility for failing to fulfill the agreed-upon terms and refund the money charged for unprovided services.
  

  Sincerely,
  
  Aleksei Gretskii

  Business Response

  Date: 08/18/2025

  We understand *******s frustration with the ****************. After reviewing their account thoroughly, we waived the cancellation fee outlined in the contract they agreed to, along with the services offered. We have explored all options and believe we have provided a fair resolution. We consider this matter closed. We want to wish ******* the best in their business endeavors. 

  Customer Answer

  Date: 08/18/2025

   
  Complaint: 23583034
  
  I reject the business response.
  The company misled me. Their Sales Manager, who called me persistently for two months, deceived me about the service being offered. At the time of signing, it was impossible to view the full contract I could only click Agree or decline. They never provided the actual contract before agreement.
  Immediately after signing, I discovered and this was confirmed by at least three employees of the company whom I personally called that the service I was promised is no longer even offered by them. This means I was deliberately misled into signing and paying.
  As a result, they charged me $630 for one month of service that was never provided. This constitutes fraudulent and deceptive business practices.
  I demand a full refund of $630, as I did not receive the service that was promised.
  If the company refuses to resolve this matter, my next step will be filing a claim in the Florida Small Claims Court seeking full reimbursement of these funds, as well as compensation for the wasted time, stress, and the negative impact on my health caused by their actions.
  
  Sincerely,
  
  Aleksei Gretskii

• Initial Complaint

  Date:07/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Angileads claims to sell "vetted leads" but more than half the leads are either uncontactable or the victims of identity theft. Angileads says they do not credit their very expensive leads due to identity theft which is odd since the entire premise of paying for their leads is because they are "vetted" so if they are vetted one would think they'd vet out the identity theft victims but instead their whole business model of "vetted leads" is a scam and a lie and identity theft is part of the design. Also part of the design is their ridiculously poorly designed website which changes lead statuses randomly and occassionally doesn't allow you to message leads which is a requirement to request a lead refund in the event that it is a bad lead. This time I received a bad lead job #********* for $227.70 but Angis website would not allow me to send a message and they are otherwise uncontactable. As I said, in order to request a lead credit you must message the customer so by disabling that ability your ability to request a credit is nullified. This means **** can charge you for stolen identity information without recourse and they can turn off your ability to contact leads in order to request credits. Angis is a SCAM and anyone who works for them should be ashamed of themselves. I have compiled several legal violations from ***** and have already sent documents to my lawyer for a class action lawsuit as that's clearly what they require in order to knock it off. I will now be sending this to them as well. ENJOY YOUR LAWSUIT ****

  Business Response

  Date: 07/15/2025

  We regret the frustration ***** has expressed regarding the recent request that they have received. We appreciate the feedback. We recently spoke with ***** discussed their concerns and made an adjustment to their account in the form of a credit for the recent leads received. We appreciate ***** working with us to resolve this matter and being part of the ****************.

• Initial Complaint

  Date:06/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been using **** leads off and on for a year or two, but in my experience over my time using the service, about 50% of the leads were actually scammers trying to actively scam my business. And I was constantly on the phone with customer support asking for lead credits since they were invalid leads. Another 25% of the leads were just incorrectly listed either by the customer or the system, and as a result I was charged far too much for the actual service requested. A very common example is someone requesting a wash of their mobile home, and the listing would be marked as exterior cleaning job and charge me ~$45 every time. I complained to customer service MULTIPLE times about this issue, as I do NOT offer mobile home cleanings as part of my services selected, and even if I did, charging ME $45 for a lead on a mobile home rinse that I would MAYBE charge $100 to clean is ridiculous. Every time I spoke to customer service about this, they were unable to offer me a credit or any compensation. Finally, after being fed up forever with 75% of my leads I was paying for being fully worthless to my business, I called **** Leads to cancel my subscription, which took about an hour before I even got elevated to the supervisor who could do that, and she spent the entirety of our conversation begging me to not cancel saying she would credit me for all of those leads and ensure the same thing would not happen again in the future. I mistakenly agreed to accept the credits, and of course none were ever issued to my account, and more calls to customer support did not resolve this. I stopped paying for the leads all together when I had to replace that card they have on file with me for a separate fraud issue I had, and now they are threatening me with collections. I will not pay for the leads I was incorrectly charged for, and I will not pay for leads I was promised would be credited to my account but were not. And Im through wasting my time with their customer service.

  Business Response

  Date: 06/12/2025

  We're so sorry to hear that ******** recent experience had been anything but positive. We have reviewed the account and made the determination to clear their past due balance. We have also fully cancelled ******** account and set the status to Do Not Call. The account will not be sent to collections, and if ****** has any questions we do ask that they call our *************** directly for assistance. 

• Initial Complaint

  Date:05/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against HomeAdvisor regarding unauthorized billing and misleading customer service practices.I maintained an account with ******************** for my business but had not used their services for over a year, believing my membership was canceled. On March 14, 2025, I was unexpectedly charged $149.99 for an annual membership, which I disputed with **************** as I did not authorize the transaction. HomeAdvisor subsequently threatened to send my account to collections.On April 29, 2025, after a 45-minute phone call with multiple representatives, I was assured that my account would be canceled and that I would receive a refund of $149.99 to my **************** card. The representative stated that if I did not hear back, the refund was approved. Since I received no further communication, I assumed the refund was processed.On May 30, 2025, the charge reappeared on my **************** statement. Upon contacting HomeAdvisor, a supervisor informed me that the credit had been applied to an ******* List account instead of my credit card, contrary to what I was told. This was misleading, as I was explicitly assured the refund would go to my credit card.Additionally, when I requested proof of account cancellation and the credit application, the supervisor initially claimed such information was unavailable. However, I later received an email confirming that my account was canceled.I request that HomeAdvisor immediately refund the $149.99 to my **************** card, as originally promised, and provide written confirmation that my account is permanently canceled.

  Business Response

  Date: 06/04/2025

  We appreciate ******** bringing this matter to our attention and sincerely apologize for the difficulties receiving this refund. As of today, 6/4/25, a refund of $149.99 has been processed back to ********** card. This should reflect in their statements within 3-5 business days. The account has also been cancelled, and ******** is welcome to reach back out with any additional questions or concerns.
  

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a membership with Home-advisor to receive leads. After signing up I looked at the billing and realized they were going to charge me way more than what i thought i was signing up for. I never would have agreed to it if i knew what i was paying. I called to cancel the membership the very next business day after i realized they scammed me. I was never told that i would receive all these extra charges and now they want to charge me a 35% cancellation fee even tho i never received any service or leads. I never even did the onboarding. Now theyre threatening my credit and wanting to take me to collections for a service i never received.

  Business Response

  Date: 06/06/2025

  We sincerely regret the frustration ****** has experienced with the **** Network and apologize for any confusion regarding the monthly payment structure during the sales process. We do review the provider's requested budget before finalizing the agreement to ensure transparency and clarity.
  Recently, we followed up with ****** to discuss his account, and per their request, we have canceled their membership. We are currently finalizing the last details to process a refund. However, we kindly ask ****** to follow up with our ************* team to discuss the recent chargebacks. Due to the chargebacks, we are unable to proceed with the refund until he connects with our ************* Supervisor team.
  We appreciate ****** bringing this matter to our attention and wish them the best moving forward.

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  04/23/2025, I was contacted repeatedly by **** Leads (formerly HomeAdvisor). I never reached out to them or expressed interest, but they continued calling me until I finally answered. During the sales call, I was told I would receive high-quality, local leads matched to the exact services I provide. The representative made it sound like their system was reliable and effective. Based on that promise, I agreed to move forward.Shortly after, I was charged $455 for leads that were completely unrelated to my business, or for customers who never answered or responded at all. Some leads were for services I dont offer, others were outside my service area, and several seemed entirely fake no valid contact info, no responses, and disconnected numbers. These were not qualified leads, and I received no value. I tried contacting **** to dispute the charges, but received no helpful resolution. Their dispute process is difficult to navigate and avoids accountability.Even worse, I later found out that I was locked into a 12-month contract, which was never explained clearly during the call. I was shocked to learn that canceling would result in a charge of 35% of the remaining balance. This was never disclosed properly and feels dishonest.I feel misled and pressured by Angis deceptive sales tactics and fake leads. I am requesting a full refund of the $455, immediate termination of the contract without penalties, and for the BBB to hold **** accountable for misleading small business owners.I have records of the charges and the non-responsive, irrelevant, and fake leads I was provided. This was not an honest business transaction.

  Business Response

  Date: 05/19/2025

  We're so sorry to hear that Elmehdi's initial experience has been anything but positive. We do strive to ensure that each pro in our network does have the tools and information to see success through our service, and we apologize that Elmehdi had not seen more initial success. We do provide detailed information regarding the projects and coverage areas prior to a pro joining our network. It does also clearly state, and is verbally stated, that when joining there is a 12 month commitment, and an early termination fee will apply if the contract is terminated early. This is reviewed, and agreed to, prior to submitting the application. We do understand that Elmehdi does have concerns regarding the coverage area, and some tasks. We are happy to make any adjustments to the coverage area or tasks that pros would like. We have been attempting to contact Elmehdi to go over the account and ensure that these adjustments can be made. Per Elmehdi's request the account is scheduled to be cancelled. We have since attempted to contact ******* regarding their concerns brought through the BBB complaint. We have not received any call back, and our calls have gone unanswered. We do ask that Elmehdi contact our *************** directly so we can further discuss any concerns, and make any adjustments, prior to the cancellation processing.

  Customer Answer

  Date: 07/10/2025

  Hello,
  
  Thank you again for your support. Im reaching out to follow up on my complaint against HomeAdvisor (****), originally filed on April 23, 2025.
  
  While I understand the case was closed due to a lack of response within the timeline, the matter remains unresolved, and Ive since received a formal notice from **** threatening to send the disputed charges to collections.
  
  My concern remains the same: I was charged for fake, irrelevant, or unresponsive leads after being misled during the sales call. I canceled the service early due to poor quality and unfulfilled promises, and I do not believe I should be held responsible for a 12-month contract or a 35% early termination fee that was never clearly disclosed.
  
  Id like to reopen the case if possible or at least submit this as an updated statement. Im happy to provide screenshots and documentation of the leads, the billing, and the collection threat if needed.
  
  Please advise on how best to proceed.
  

  
  

  Business Response

  Date: 07/16/2025

  We appreciate Elmehdi's response. Our teams made multiple attempts to contact Elmehdi in May to address their concerns, but all attempts were unsuccessful. We will be reaching out again by phone in an attempt to connect with Elmehdi and resolve this matter. We also encourage Elmehdi to contact us at ************ for assistance.

  Customer Answer

  Date: 07/20/2025

   
  Complaint: 23324524
  
  I am rejecting this response because:

  I am rejecting this response because AngiLeads (HomeAdvisor) has once again failed to address the actual complaint.
  
  While I was aware of the 35% early termination fee, the issue is that this is part of a misleading and unethical business model. The leads they provided were either fake, completely irrelevant, or unresponsive and they made promises during the sales process that were never fulfilled. This includes claims about the lead quality, exclusivity, and potential return none of which turned out to be true.
  
  I provided documentation showing that the majority of the leads were non-functional, and I canceled the service shortly after realizing the leads were not legitimate or usable. Charging a 35% early termination fee in this context is nothing more than a scam to trap small businesses after they've already been misled.
  
  ***** continues to avoid addressing these facts and instead hides behind vague responses and phone calls despite my clear request to handle everything in writing, especially now that they are threatening collections.
  
  This case should remain open until they acknowledge and address the core of the complaint: fraudulent lead generation and predatory billing practices.
  
  Sincerely,
  El ***** **********