Business ProfileforNap Loungewear
Current Alerts For This Business
On December 8, 2021, Better Business Bureau recognized a pattern of consumer complaints filed against Nap Loungewear regarding customer service, billing, and delivery. Consumers allege ordering items from Nap Loungewear’s website and not receiving the correct items or any items at all, but they're being charged immediately after placing the order. Consumers allege that they have difficulty reaching out to Nap Loungewear's customer support, and when they do, they are not being assisted. No refunds have been provided to consumer who have not received the products they ordered.
BBB notified Nap Loungewear of the complaint pattern. As of January 18, 2022, Nap Loungewear has not responded to BBB's request to address the complaint pattern.
On December 8, 2021, Better Business Bureau was alerted to a business operating as Nap Loungewear, http://naploungewear.com/. Consumers allege concerns with customer service, product quality and billing.
BBB reached out to Nap Loungewear requesting information regarding its ownership and location. As of January 18, 2022, Nap Loungewear has been unresponsive. BBB visited the advertised address on 5350 Broadway, Denver, CO 80216 and found that Nap Loungewear is not located there. Nap Loungewear's website indicates an additional business address at 1000 High St, Perth Amboy, New Jersey 08861. BBB was able to confirm that this office belongs to an unrelated business. According to Nap Loungewear's website, they are headquartered in Hong Kong.
A business license search with the Colorado Secretary of State failed to provide licensing information for Nap Loungewear.
Complaints can be filed with Better Business Bureau at www.bbb.org and the Federal Trade Commission Consumer Protection at www.ReportFraud.ftc.gov.
Additional business information
On December 8, 2021, Better Business Bureau contacted Nap Loungewear concerning the following advertising claims found on their website, http://naploungewear.com/:
- "Our supply chain has a fast-react response system".
- "We strive to provide you with the fastest delivery, normally, product in stock—Usually Ships within 24 hours and 7-15 business days for transit." - BBB has received multiple complaints regarding shipping and deliveries.
- "We spend months sourcing the highest quality fabrics."
- "All our cashmere fabrics come from Mongolia, the world-famous cashmere producing area"
- Nap Loungewear advertises "100% Silk", "100% Wool", "50% Yak", "%50 Camel", though BBB has received complaints regarding the product's quality.
Advertisements should be truthful, sincere offers to sell. Advertisers have a responsibility to have substantiation for all claims made and should be able to provide that substantiation upon request. All advertising that may mislead or deceive consumers should be avoided.
Claims that relate to tangible qualities and performance values of a product or service can be used when the advertiser has substantiation. An example of a claim requiring substantiation would be "#1 car sales in the city."
Despite written requests, as of January 18, 2022, Nap Loungewear has not responded to BBB’s request for revisions and clarification in its advertising.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 5350 Broadway, Denver, CO 80216
- BBB File Opened:
- 1/27/2021
Customer Complaints
56 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
04/08/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Customer Reviews
97 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
jet j
04/11/2024
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.