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Business ProfileforTry The CBD
At-a-glance
Customer Complaints
4 complaints closed in last 3 years
2 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Business Details
- Location of This Business
- 303 S Broadway Ste 200-198, Denver, CO 80209-1558
- BBB File Opened:
- 2/21/2018
- Years in Business:
- 6
- Business Started:
- 2/16/2018
- Business Incorporated:
- 2/16/2018
- Accredited Since:
- 2/20/2019
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- TTC
- Hours of Operation
Primary
- M:
- 9:00 AM - 5:00 PM
- T:
- 9:00 AM - 5:00 PM
- W:
- 9:00 AM - 5:00 PM
- Th:
- 9:00 AM - 5:00 PM
- F:
- 9:00 AM - 5:00 PM
- Sa:
- Closed
- Su:
- Closed
- Business Management
- Mr. Dalibor Dugandzija, Owner
- Contact Information
Customer Contact
- Mr. Dalibor Dugandzija, Owner
Customer Complaints
4 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
04/26/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Customer Reviews
3 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Lisa B
03/29/2023
Try The CBD Response
05/09/2023
Hello,
I apologize for the late reply. The customer did order the named pen, and she reached out to us to provide the shipping details before she received her package. Our system is sends shipping details automatically to the email the customer provided with their order.
After that she reached to us with the issue of the faulty pen. We offered the exchange which the customer refused, therefore we issued a refund in accordance with our terms and conditions to which each customer agrees to when they placed an order. It includes issuing a refund in amount of the value of the product itself excluding the shipping costs.
The customer insisted on a full refund including the shipping costs. Our customer care representative escalated the issue issue to a senior staff member and have gotten approval to also have the shipping charge refunded.
This issue has been resolved entirely as per customers wishes and requests.
Thank you.
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