Business ProfileforRocky Mountain Eurosport

I bought a 2015 *** 228i from Rocky Mountain Eurosports on December 19, 2023, and encountered two issues:Issue 1: I was incorrectly informed by the finance manager, *******, that the S.W.A.T **** Security tracking and glass coverage add-ons were mandatory, as they were already installed. This contradicted prior discussions with ***********, *****. ******* insisted they were required, for the sake of his personal financial gain via commission. I signed the contract under the impression these add-ons were compulsory. Later, learning they were optional, I sought a refund for the tracking add-on, given the misinformation that I bought them based off.Issue 2: Before buying, I had the car inspected, revealing error codes in the transfer case. ***** promised a pre-delivery inspection would address this. Post-purchase, the car began shifting into neutral unexpectedly. The service department scheduled me in for an expedited inspection they, later confirmed the transfer case module needed replacement, which they agreed to do at no cost to me. The contract which states this is attached. This was concerning since I specifically asked about the transfer case before the purchase. Nonetheless, if the dealership hold their end of the deal an complete the free repair I will be satisfied.On December 28, I spent five hours at the dealership attempting to resolve these issues. Manager ****** dismissed my concerns and said that he trusts that ******* didn't miss-inform me. After contacting the Independent Dealership Association to learn about what my options are, an inspection was triggered at the dealership. Subsequent discussions with higher-level manager ***************** were unproductive as he refused to answer whether my car will still be repaired free of charge as he asked me to leave the dealership. He implied a resolution could have been reached had I not involved the Association - bear in mind I tried to do before with ******, but he was unhelpful, leaving my issues unresolved.