Business ProfileforGlamping Hub

I booked 2 nights lodging via Glamping Hub for January 11 13, 2023 at a cabin owned by *************************** in ******, ********** for $432.90. There were atmospheric rivers threatening the area for a couple of weeks and several deaths occurred due to rock slides, mud slides, and severe flooding. I reached out to Glamping Hub January 5th inquiring about IF someone needed to cancel due to weather, how to proceed. I was instructed to contact the owner directly. I sent multiple messages to the owner, via Glamping Hubs communication system. I was also instructed by police in ******, ** to STAY HOME. They advised highway 1 was closed and one should not drive it due to multiple dangers of rock slides. Several other roads were closed or damaged, including the road to the cabin. January 14, I received an email from GH asking to rate my stay. I reached out to inform them I was not able to travel due to the storms. ** reached out to the owner requesting a full refund for me. I was not seeking a refund at the time - only hoping to change the dates, but if unable, to please issue the refund. January 16, I phoned the owner on both phone numbers provided by GH in an email dated January 16, 2023. One number had a full mailbox - could not leave message. The other is where I left a message but never heard back. .January 23, I spoke to police in ****** to see if power had been restored and if roadways were open. They advised me to look at Cal Trans and the electric companys website. The road to the cabin was still closed, but power had been fully restored. January 30, ** informed me they heard from the owner - the road to the cabin was being repaired. In an email dated January 30, GH requested ******* to issue a refund. At this point I needed to dispute the charges via my credit card due to lack of response from owner. GH then changed their mind about issuing a refund, claiming, Notification that goods were as described and received in good condition. BUT, "goods" were not accessible.