Business ProfileforFinishing Glow Auto Detail

On 08/31/23 I got ceramic, chrome delete, & a clear bra with Finishing Glow for $1,700. When I picked up the car **** stated he was not happy with how some of the work came out and did not have the right equipment to finish it. We agreed he would go to my house on 09/10, to finish/correct the car. He did not respond to my text or show up. Shortly after I started noticing the poor-quality of work. The ceramic & chrome delete is cloudy with swirls and scratches. They did not apply the ceramic to the back of the trunk or the roof. The bra is bubbled, creased, and uneven. The taillight and bumper are bubbled appearing it was burned. After having the car looked at, I was told the plastic on the bumper and taillight were burned and they would both need to be replaced. The ceramic and clear bra will need to be removed, wet sanded, buffed, and a paint correction will need to be done. I decided to request a full refund as it was going to cost me quite a bit more to repair and have my car re-done correctly. When I addressed **** with my concerns, he cussed at me and said it was not a big deal although he agreed the car did not come out correctly. He also called me a lair, a racist, insulted the value of my car, and accused me of photoshopping the pictures. He then said he would like to see the car before agreeing to anything. I arranged to take my car to Chads shop on 01/18/2024. I confirmed the appointment with him 01/16. When we arrived at his shop **** was not there and his son said **** would not be in until 3:00 or 4:00 that day. I sent him a text because he was not there as agreed, as this was the 2nd time he has not kept our appointment. He replied that I should have made this a priority. I would like to try to resolve this before filing with civil court. I will agree to a full refund. If I do have to file a claim, I will request the total cost to repair the car. I have pictures and videos of the car and screenshots of all the text messages if needed.