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Business Profile

Apartments

Ivy Crossing Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im trying to pay rent but they locked out from making payments and I dont know what to do

  • Initial Complaint

    Date:06/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After 2 years of being a loyal resident with this complex I was unfortunate to deal with a horrible smell for about a week. After I found the root of the smell. A thick, yellow, and nasty substance that is the exact same as skunk **** in the back of my air conditioner. I was very happy to find what the bad smell was until I spoke to the first Manager in the leasing office. She kept stopping me in-between my explanation, and trying to make it short, but after dealing with the smell for a week I was extremely frustrated. At the end she sais " I don't have an hour for you." Now after working in multiple businesses my self my understanding is customer is always right not once was she understanding nor did she try to resolve my problem. Again after two years of never having problems with them not helping me really felt like I had been slaped in the face. After i was sent away without a solution, nor plan for it to be looked at. I was able to have the property manager roll on by on the complex golf cart. After just a few words i got the "well what do you want me to do i really dont have time to come in and take a look" litterly being not more than 10 steps from what I needed her to see at this point ready to blow up I was in wonder what kind of person running a business would allow for that person to remain in their home with animal urine being spread around in the air conditioner with every single particle. I'm sure a new air conditioner unit is way cheaper than the lawsuits this exposure is at a potential to cause. I'm sure they will have time when they have to explane to the many investors that give their money to better the community why they didn't help such a hazardous situation, and why they allowed for it to go as far as as a lawsuit. Just a thought. I'm still left with no solution nor a follow up, and mentally exhausted. Hopefully it won't be to long before someone that is important enough reads this, and will be able to help me. ??

  • Initial Complaint

    Date:12/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In the process of working with attorney to file LARGE lawsuit with this place! And have since been evicted after I posted this review on ******* ****** is terrible and maintenance is worse. Been working on getting things fixed for YEARS (lived from 12/2020-09/2023) and I have mold exposure (in medical my files too). Youll never get anything fixed. I have tons of pictures from laundry room across the hall from my apartment. Ever since they took them out, mold has been growing in my apartment. I couldnt even shower right because they never fix my water. It goes from boiling hot to ice cold fluctuating constantly between both. You gotta take a bath to actually get clean its sad. My upstairs neighbor is extremely heavy set and she fell or dropped something in her apartment and broke my window. My mom cut her hand bad on the glass. *** been telling them for years to fix the window because it shakes bad when they walk and party upstairs. They do nothing to make it a pleasant experience. There has been so many shootings since Ive been living here. Theres even bullet holes in my building! And to the person responding to these ratings, do not tell me to call or that you want to help! Ive been dealing with this for YEARS! YALL DO NOTHING TO RESOLVE ISSUES! Ive called, emailed, requested call backs and even go to the office. Yall are terrible and you know it! I will be taking it to court, news, health department, and anywhere else. You raised my rent when I renewed and your negligence just got even worse! I was even told by employees how they get treated bad. You tell us to call you but the number doesnt even go to the office staff. It goes to a call center and they relay messages. Can never get in contact with an actual person here and if you ask for a call back they never call lol. Now they want to put the amount I withheld on my credit. After everything I went through they should actually owe me money! I am not going to stop until they pay! There more mold too!

  • Initial Complaint

    Date:12/01/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Starting this month, Ivy Crossing apartments has gone to a new rent payment portal called Bilt. First, this site wants you to open a credit card account through them to pay your rent. I didn't want to do that. I entered my debit card information, and was advised that they no longer take ***** the most common debit card in the world. Then, I attempted to connect my bank account with BOK Financial. The website would also not let me connect this account. I shouldn't have to open a credit card or a new bank account to pay my rent. I have lived here since April 2023 and cannot wait to leave. I would break my lease if I could. They also towed my car this week which cost me $400 due to a typo on my part with my license plate, they dont bother to check the **** I will assume they are getting a kick back if you open a new credit card just to not get evicted. I have emailed as well as left a message for the leasing office knowing that if my rent isnt paid today they will be putting an eviction notice on my door.

  • Initial Complaint

    Date:10/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The management of this building routinely ignores issues raised by the residents. The buildings are all in disrepair, with partially looted and broken washers and dryers in the laundry rooms. There is a drug den in one of the laundry rooms, with individuals regularly doing hard drugs in an area accessible to children. My laundry was stolen, and the management stated that if I posted a notice requesting the return of my clothes, it would be removed by staff. I suspect that the staff itself is stealing from the residents. I have tried to complain multiple times and seek some kind of resolution for the rampant crime and disrepair at the location, but the ************ me as a nuisance and goes about their business of selling apartments that they have no intention to maintain or manage. I do not feel safe at this location.

  • Initial Complaint

    Date:08/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have put in several maintenance requests to fix our AC unit and it still hasnt been done. It has been over a month since we first contacted them. I have health issues and we cant handle being at home right now because its the middle of summer.

  • Initial Complaint

    Date:10/04/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm a 14 year resident, and have voiced my complaint about the noise & loud music coming from the tenant below me. Recently, 9/30/2022 this same tenant had an argument with her ex, waking everyone up. I found her ex camped out on the stairs in front of my unit. After having ACSO make contact with him, they referred me to "Ivy Crossing" property management regarding the loud music. This has been an ongoing problem since the tenant moved in, with no resolution. I don't think it's fair we all sign a "Community Addendum" barring noises, loud music, etc, yet this tenant continues violating this terms of this addendum, and management refuses to followup.

Ivy Crossing Apartments is NOT a BBB Accredited Business.

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