Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a tiny home from Tiny Custom Homes of Colorado. Put $58,500 down Aug 17th,2022. Paid 2nd payment in Jan 2023 of $28,750 and they have stopped responding to my calls and emails. It’s been over a month now. Home should have been done in March. They have just vanished.there are several other families in the same situation. I am out $85,000. Police won’t help. I hear they might go bankrupt so an attorney won’t help either and they just keep doing this over and over with new LLC

• Initial Complaint

  Date:05/02/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see attached for a detailed complaint/timeline of our interactions with Tiny Custom Homes of Colorado.

  On July 27, 2021 my husband and I entered into a contract with Tiny Custom Homes of Colorado (TCHoC)
  to build our tiny house. At this time, we wrote TCHoC a check in the amount of $43,512.00 as our down
  payment on said home. We were told by Will SREMOVED(of TCHoC) that if we put down our deposit and
  signed the contract promptly, we would be able to utilize another client’s steel package already in
  TCHoCs possession to ensure our timeline would be met. Prior to signing we had met in person/emailed
  with Will SREMOVEDon several occasions to discuss our needs. Specifically, our plans to sell our house in
  Montrose Co. and relocate to upstate N.Y. residing full time in the tiny home. As we would have a long
  move ahead of us it would be important that the completion of the home would be in early to mid

  October before winter weather. SREMOVEDassured us an October finish date was achievable and that our
  build would be speedy with no delays as our requests were very standard. Over the course of the next
  month things appeared to be progressing. SREMOVEDtold us our walls/roof were going up and pluming the
  next week (none of which proved to be true). There was no mention of delays in product or otherwise.
  8/31/2021 we reached out to TCHoC via phone seeking answers to time sensitive questions and an
  update. We would receive no word for a week. We made numerous attempts to get in contact with
  TCHoC during this time. While we did not want to be bothersome, our move was fast approaching and
  there were so many details to be addressed.
  9/7/2021 we received a return call from Mike UREMOVEDof TCHoC (from this point UREMOVEDwould become
  our contact for TCHoC). UREMOVEDtold us they were on vacation but returning to work shortly, and asked us
  to email our questions so that he may answer them immediately. Two days later we received an email
  from UREMOVEDwith a partial answer to one question but promised that he would get in touch with us the
  next day when he was in the shop.
  9/17/21 After no communication from UREMOVEDmy husband visited the TCHoC shop for answers and
  hopefully to see the progression on our house. At this time, he was made aware that COVID had affected
  the shop but was told by an employee that work was still progressing with no delays. My husband was
  also shown our home which was still simply a trailer bed with a little steel framing. No roof, no walls, and
  no plumbing (as had been told to us by SREMOVED).
  10/3/21 Having had no communications from UREMOVEDsince 9/9/22 we reached out via email voicing our
  concerns about the lack of communication and searching for some honest answers so we could proceed
  and plan our future. The same day we received an email back from UREMOVEDseemingly upset at us voicing
  concerns while he was dealing with COVID in his family. A fact of which we were completely sympathetic
  to. UREMOVEDsaid that they had been shut down for 3 weeks, COVID had stifled all deliveries and that he
  had been waiting 3 weeks prior to this for our steel to arrive (This was the first we had heard ANY of
  this). He scheduled a meeting to call us on 10/6 to discuss our finish date and if we were still unhappy
  other arrangements could be made.
  10/6 Came and went with no word from UREMOVED.
  10/7 UREMOVEDemails to say sorry he missed our meeting and that he is waiting for the steel for our house
  that has been delayed for 4 months. 3 weeks or 4 months these delays were never discussed with us! On
  10/7 we email UREMOVEDto illustrate our concerns, distrust, and anxiety about the lack of communication
  and honesty. Beyond not being able to trust them it has also becoming increasingly apparent that they
  will not be able to deliver a home by October (as we had already entered the month of Oct.) or any other
  reasonable time after. Due to these reasons we wished to terminate our relationship with TCHoC receive
  our deposit back and move on.
  10/11/21 As we had received no response from TCHoC we sent an email asking for some kind of
  response so that we could all move forward. On 10/11 we received a response from UREMOVED/TCHoC
  stating that our only options moving forward would be to have
  • TCHoC finish our home and pay them the remainder of the money upon completion.
  • Or TCHoC would finish our custom home to our specifications and upon completion sell the
  home to another client. Any/changes that the purchasing client wanted would be made and
  charged to us and we could then receive what would be left of our deposit.
  Considering that they refuse to communicate, give honest answers or a realistic timeline neither of
  these was an option we could hinge our future on. As we deemed both options unfair and frankly felt
  like a form of intimidation, this is when we hired a lawyer to help us navigate this situation and know
  our rights.
  10/12/21 -10/5/22 During this time there have been numerous communications from our attorney to
  TCHoC. Each interaction with them has been a struggle costing us time, mental stress, and lawyer fees.
  As TCHoC continues their pattern of false promises and poor communication we have had to walk the
  line between patience and persistence. We have documents(email) with statements made that “TCHoC
  have always intended to pay back our full deposit” and “our home has sold and the money will be
  coming soon”. Checks have been “lost in the mail” or taken over a month to be delivered via mail.
  Although there have been numerous promises, we received only one check for $20,000 on 1/20/22.
  10/5/2022 After months of silence, I wrote a personal email to TCHoC asking them to honor their word
  so may both just move on. I outlined the actions we are prepared to take (that we had been trying to
  avoid) should this not be resolved. Those action included involving the BBB as well as telling our story on
  social media. Or if no other option resolves the matter taking our case to court.
  10/06/2022 TCHoC responded letting us know that they had received the money from the sale of our
  house and would send half of remaining balance the following Monday. The other half would be sent,
  “Just as soon as your attorney sends me a signed statement saying that once we pay the balance of the
  deposit there will be no more contact, liability and or bad press against us in any way (threat of social
  media) and bring this entire episode to an end, we will mail the balance of the money.” Though the
  check was “lost in the mail” for a time we did receive it. (Total amount of deposit refunded to date is
  $30,000).
  10/11/2022 Our lawyer had drafted up an NDA of which we approved and sent over to TCHoC. At this
  time our point of contact had now shifted to Angela SREMOVED(Owner of TCHoC). As was typical with TCHoC
  it took several follow up emails from our attorney to receive a response and then a few more to get a
  straight answer pertaining to the NDA.
  10/26/2022 SREMOVEDresponds that only thing that needs to be changed on NDA would be the removal of
  UREMOVEDfrom contact as he is not considered an employee of TCHoC. We made changes. SREMOVEDapproved
  and we sent our signed copy of the NDA to TCHoC.
  At this point we are still owed $13,512.00. We have not heard from TCHoC since our attorney sent them
  the NDA on 11/15/2022. The NDA is now null and void as they have not signed it or sent our final
  payment.
  We have copies or detailed notes of all communication mentioned above. We are not asking for attorney
  fees or damages from TCHoC. All we want is to recoup the remainder of our deposit; $13,521 and move
  on! We are hopeful that the involvement of the BBB can aid us in this before we are forced to file with
  the county courts.