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Business Profile

Storage Units

A-American Self Storage-- Dacona, CO

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/24/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3-19-25 I closed out my storage unit B-22 at A-American Self-Storage. I had an overpayment of $116.40 (as shown on the attached ledger) at the time of closing. This is the result of a couple of overpayments during rate changes. The property manager (****** ******) signed a refund request (also attached) and I was told I would be mailed a refund within 30 days and to contact her if I didn't receive it. I emailed the facility on 4-15 asking about the status of the refund. I was told the manager would review and get back to me as soon as possible by ********. This did not happen. Prior experience with this facility was I'd get a reply back within the same day. The actual 30 day **** was on a Saturday, which is I why I checked in the Thursday prior. I reached out again on 4-22, this past Thursday, to follow-up, and have not received a single response or acknowledgement.

    Business Response

    Date: 05/27/2025

    We just need to confirm the Silverleaf address and are happy to mail out a check immediately. Thank you 

    Customer Answer

    Date: 05/29/2025

    Happy to take a check. Wouldn't be here if we'd done that 2 months ago. 

    My address is still *************************************** ********** CO 80504-5630. Same as it appeared on the refund request. I will be looking for the check daily and hopefully we don't need to engage the BBB again. 

    Regards,

    ******* *******

A-American Self Storage-- Dacona, CO is NOT a BBB Accredited Business.

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