We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Internet Services

Maia Internet Consulting

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Maia Internet Consulting was the company that built my company's current website. I am in the process of retaining a new internet consulting company. The new company needs the following information regarding my website from Maia Internet Consulting to be able to migrate my website to their server. I am in need of their following: the log-in passwords to gain my site's Control Panel access, the log-in for ********** Administrative Access, and the full site backup including files and database (ZIP or tar.gz format). I cannot get Maia Internet Consulting to reply to my request to provide me with this informaiton.

    Business Response

    Date: 06/16/2025

    We are disappointed to see this complaint submitted by Mr. Lesper, especially given the long-standing professional relationship we maintained with him and The Annapolis Inn.

    Contrary to the claims made in the review, our company consistently fulfilled all obligations under our agreement with Mr. Lesper. We maintained and updated his website monthly, ensured it remained secure, and, during his time on our marketing plan, provided regular campaign management. In fact, I personally covered a portion of Mr. Lesper’s advertising spend at no charge to help support his business, something we do not offer to any other clients.

    Mr. Lesper has an outstanding balance of $597, with invoices dating back to December 2024. Despite multiple reminders, including emails from our accounting team, these invoices were never paid. Nonetheless, we continued to host and maintain his website without interruption or penalty.

    Regarding his complaint, Mr. Lesper requested account information late on a Friday, and our team responded the next available business day which was the following Monday. To suggest that we were withholding information is inaccurate and unsubstantiated. We supplied him with exactly what he asked for and he has subsequently moved his website off our server.

    Our company has always operated in good faith and with integrity. We made every effort to deliver excellent service, even in the face of nonpayment. We are disheartened by this complaint, which misrepresents the facts and undermines the professional efforts we extended well beyond what was contractually required.

    We respectfully request that this rebuttal be added to the complaint file for public reference.

    Sincerely,
    Liz Hamilton
    Owner, Maia Internet Consulting

Maia Internet Consulting is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.