Business ProfileforTru West, LLC

TruWest CDJR changed my oil, rotated my tires, checked all fluids, and performed a multi-point inspection on my 2021 JLU Rubicon on 9/29/23, a Friday afternoon (cost was $195.28). We drove the Jeep on Saturday and Sunday. On Saturday we noticed fluid on the ground underneath the Jeep. I was hoping it was just residual oil. We could not return the vehicle to the dealership because on Monday we left Colorado to return to Texas, towing the Jeep behind our motorhome. I did reach out to the dealership to alert them we may have an issue with a leak, and we were told to take it to a dealer in Texas and we’ll see what happens. Upon returning to Texas, we drove the Jeep and the leak persisted. I took it to a dealer in Kerrville that diagnosed it as a transmission pan leak, but they could not perform repairs for 4-5 weeks (I communicated this to TruWest). Because of the long time before a repair could be completed, I took it to a second dealer who diagnosed the issue as “transmission pan note drain plug on the right rear of pan loose and leaking fluid.” The Service Advisor said the bolt was not even finger tight. It’s clear that the technician at TruWest did not re-tighten this bolt after checking my fluid. There had been no leak prior to the service, and in fact no leak was reported on the multi-point inspection. It was a costly repair to have the transmission flushed and filled by the dealer in Texas ($753.51) to correctly repair the leak. I texted TruWest to let them know of the issue and cost created by their technician, and also called and left a voicemail for the Service Manager, but have so far not received a response. We’ll see if they stand behind their work. It’s disconcerting to know that a simple oil change can create such an expense due to technician error. I can only imagine the issues if I had driven the Jeep back from Colorado and possibly destroyed the transmission.