Business ProfileforThe Deck Superstore

************************** is non-existent.I shopped around looking for the best place to buy my decking material from and settled on the Deck Superstore. I went in with a napkin sketch in hopes that I could walk through the material needed for my deck. Design and quote of the deck seemed to go fine until I received my material. Once the deck was framed and I started going through the composite decking I quickly found out that 1/2 of the material was delivered as square edge instead of grooved. The person I worked with and one of the sales managers told me it was my mistake for not reviewing the quote provided by the person I sat down with to design my deck. Because of this error I had to return the decking (added costs and a hassle since there were 20' long pieces) and pay a 10% return fee (again not my error when the designer inserted the wrong material in the quote). Also wanted to mention that when I went to return and pick up the correct boards it took 2.5 hours waiting at the store. When the return came back to me the cost was 6 boards short and when I asked why they noted 6 of the boards were damaged beyond repair. I would hope that by moving the decking twice 17% of the boards would become damage beyond repair but that is what I was told without any pictures or proof. I called and emailed the manager for a week trying to get some clarity on the damaged boards and how this is my fault but didn't get to talk to anyone for a week. I then sent to the store and waited 20 minutes to talk to the manager. At that point I asked to see the boards and they could only locate 4 of them and the boards had little if no damage to them. The manager stated they would locate all of the boards and look them over again.Today they told me 2 of the 6 boards can be repaired (likely the 2 they couldn't find). I will be picking up these boards and praying they did not mess up any other portions of the order. Save yourself some time and money and shop elsewhere.