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Business Profile

Fence Contractors

Metro Fence Company Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted with Metro Fence on behalf of my 90 year old mother. Her old privacy fence was in poor condition and on the verge of falling down. I did my due diligence in looking up reviews and getting multiple estimates. On 2/20/25 we ended up contracting with Metro and paying 1/2 the agreed upon price up front ($2512.50). They had utility locator come out prior to starting and on February 27, their crew started work. In one of their first post hole digs they cut into the phone cable serving moms house and took out her service including 911. We contacted *********** and Metro (***** ***) the company representative that bid the job and who we had been working with. Metro completed what they could before leaving an got about 1/2 the job done and leaving the rest unfinished. Since leaving I received no assistance from Metro Fence in trying to get the phone line fixed even though they had damaged it. I was left a nightmare trying to get a tech from *********** out who just did a temporary fix and told us that due to the age of the line they would no longer fix it. Since this time I have left Metro Fence no less than a dozen phone calls, emails and texts and have received no response. We want this company to honor its contractual commitments and finish the job and remedy what they broke or at least offer a permanent solution to my moms destroyed phone service. The crew did a good job on what they committed, and we understand that accidents happen. Metro did at least initially work well with us and we were happy with what they were doing. However, now they seem to have just disappeared, leaving work unfinished and not reaching out to us at all. This is leaving a very bad taste to say the least in what could have been a positive review.

    Business Response

    Date: 03/08/2025

    We have reached out to Mr. ****** and discussed with him that first and foremost, Metro Fence Company will be completing the job.  That has never been in question, the job began on February 27th and was substantially completed with the exception of a steel frame double swing gate which is where the phone line was unfortunately hit.  As of today, March 8th, Metro Fence Company has remobilized to set posts for the double swing gate and will return to Mr. ******** property on Monday, March 10th to complete.  Mr. ****** understood the plan and timing to complete the fence and had no issues with the plan to complete.  Regarding the phone line, Metro Fence Company is researching solutions to work with Mr. ****** to fix the phone line and will be in contact with Mr. ****** in the near future to resolve.  We appreciate Mr. ******** business and understanding as we bring this project to completion.

  • Initial Complaint

    Date:06/21/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called Metro Fence twice probably about a year ago to repair the fence they installed. I wasn't planning on making an issue about it until the *** made mention of it. I would just like Metro Fence to fix it under warranty. Please & Thank you

    Business Response

    Date: 06/24/2024

    Hi ******************,

    Metro Fence did not install your fence.  Our records indicate that we provided you with a quote, however, we did not receive a signed contract from you for Metro Fence to complete the project. 

    We have reached out to you via email to discuss, however we have not been able to get a response.  If you have different information, please contact the office and we will assist you.  

    Customer Answer

    Date: 06/26/2024

     
    Better Business Bureau:

    The business is working to resolve my issue at this time and I feel they will work to resolve in a timely manner.

    Sincerely,

    ***************************

Metro Fence Company Inc is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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