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Business Profile

Car Wash

Club Car Wash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/12/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 28, 2025 we took our 2016 F-150 to the Club Car Wash at ****************************************. After we exited the car wash, we parked in the vacuum/dry area and immediately noticed numerous large spots on the leading edge of the hood that had missing paint. We filed a complaint/report that day (at the local Club Car Wash). When we contacted Club Car Wash (corporate) to get an update on the complaint, we were told by "********" (claims agent at Club) that she had reviewed the video footage of our vehicle going through the car wash and she specifically stated the paint was not missing when our vehicle entered the car wash. She went on to state that the missing paint was due to a pre-existing condition with the paint. This explanation is not correct. We have taken this same vehicle to numerous other/similar car washes in the area over the past several years with absolutely no paint chipping problems whatsoever - until we went to the (new) Club Car Wash.

  • Initial Complaint

    Date:03/04/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau,I am filing a complaint regarding unfair billing practices by Club Car Wash. I initially signed up for a three-month promotional plan for two of my vehicles. When the promotion was about to expire, I visited the car wash on February 13, 2025, to confirm the expiration date. The company informed me that my plan would expire on February 24, 2025 and that I could cancel at any time before then.However, on February 16, 2025, the company charged me $80 ($40 per vehicle) before the stated expiration date. As soon as I noticed the charge, I immediately contacted the company to request both cancellation and a refund, as I had not used the service since February 14, 2025.Despite multiple email exchanges, the company refused to issue a refund, citing a supposed "no-refund policy." However, there was no mention of such a policy on their website or at the time of my initial purchase. When I pointed this out, they continued to insist that refunds were not allowed, without offering any resolution.This practice is misleading and unfair to consumers. Charging customers before a stated expiration datewithout providing clear refund policiesis deceptive. Additionally, the company is now offering the same unlimited service for $20 per vehicle, making the $80 charge even more unreasonable.I request the BBB's assistance in obtaining a full refund of the $80 and ensuring that the company implements clear, transparent billing and refund policies for all customers moving forward.Thank you for your time and support in resolving this matter.Sincerely,

Club Car Wash is NOT a BBB Accredited Business.

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