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Find a Location

Audubon Surgery Center - Circle Dr has 1 locations, listed below.

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    Business ProfileforAudubon Surgery Center - Circle Dr

    Surgical Center

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3030 N Circle Dr #101, Colorado Springs, CO 80909-1178
    BBB File Opened:
    5/15/2003
    Years in Business:
    21
    Business Started:
    5/15/2003
    Type of Entity:
    Limited Liability Company (LLC)

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/10/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    On 10-18-23 I had outpatient knee surgery at Audubon Surgery Center previously Centra Health and now Common Sprit Health. I was given a good faith estimate for $6275.00 which I have uploaded. I paid $6275.00 on the date of service 10-18-23. I was charged for a post-surgery immobilizer knee brace by Audubon Surgery Center. I did pay for the immobilizer brace through my **************** during my pre-opt surgery appointment on 10-09-23 (UPLOADED DOC.). I contacted Audubon about a refund and they sent me another itemized bill minus the knee brace. However, Audubon's charges/fees did not reflect the elimination of the brace charge. It appears Audubon made up or added procedure codes the bill. I believe they owe me the $1568.75 charge for the knee brace which I did not receive from Audubon. I am asking for a refund of $1568.75 the original charge to my original bill.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Nash T

    1 star

    04/29/2024

    The secretaries here are worse than useless, they actively try to avoid doing their jobs by making YOU do their work for them.My husband had a surgery. They sent us a bill. We paid it.But Audubon's automated system continued to send us texts bugging us about this bill.I called up the secretary to ask them to stop the texts. She responded that she couldn't because they were automated. I told her to find out who sends the automated texts, contact them, and tell them to stop the texts. She responded that I was the one who needed to do that.I pointed out that I can't, because I don't have access to who is sending the texts, and as secretary, she has access to information I don't. Also, it is literally her job to manage communications between patients and her company, so why is she telling me to do technical support to solve her company's error?In response, she told me to have a nice day and hung up on me.At that point, I went from annoyed to angry. So I'm leaving this review.I don't recommend Audubon Medical Center. The doctors were nice, but the customer service was terrible.

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