Business ProfileforShangri-La Restaurant

I went to pick up an order and they said they didn't have it despite it saying it was ready. Of course, I had to go back to my car to get my phone to prove we paid. Since I didn't realize my friend had put a nickname on their account, we found out it was a different name. Just as I was going to apologize for the mistake since I was unaware of the name change, the lady at the counter then rudely stated "had you had said that we would have given it to you." Appalled by the unnecessary comment, I said "whatever lady" since it was a rude way to come back at a misunderstanding. Then as I walked out she immediately said "yeah whatever." Totally rude and uncalled for. You could have just said sorry for the misunderstanding and kept my business since it was an honest mistake, but instead you wanted to get snippy and then talk c*** with your staff that you had awaiting my return. So, you can go have an attitude with others and good luck being rude to people and keeping their business. There are better restaurants with better food. Your quality has degraded over the years and maybe it's because you're involved with your poor decision-making skills. And to think they wouldn't have given me my order if I didn't have my phone even though I've been ordering from them for years, usually delivery. Glad to know what it's like to meet one of the Chinese owners face-to-face and see that I've wasted giving my money to such a rude woman.