Reviews

Review Details

• Review fromYvonne B

  Date: 04/01/2025

  5 stars
  Bullseye is my number 1 choice. **** was able to find a hidden leak from my bath tub. It could have done alot of damage!! Thanks so much!!! Saved me alot of $$$$
  

  BullsEye Plumbing Heating & Air

  Date: 04/02/2025

  Thank you for the 5-star review Ms. *******

• Review fromShonna H

  Date: 10/05/2023

  5 stars
  Bullseye is a great company. They are super helpful and affordable. I am used to feeling dumb when I have to take our car in or talk with someone about issues with the house. I leave that stuff to my hubby. Bullseye makes me feel comfortable when speaking with them. I have used them on various occasions and they have solved the problem each time.

• Review fromGenny C

  Date: 08/16/2023

  1 star
  Horrible they were out here four times and the ** is still freezing over. I had to go out of town because of a family emergency. When I came back the ** was frozen over again. When I called the operator told me that I should have called sooner even though I told her I had a family emergency. They would not come back unless I paid the balance for the repair that never fixed it. Now I have to pay over 600 dollars in order for them to come back out and look at the ** again even though it was never fixed in the first place. Also, after they were out her the first time and is not fox it they made me wait over 5 days to come back out and look at it. Another 5 days of no **. Horrible customer service This has been over four weeks of an ** freezing over and it is still not fixed.
  

  BullsEye Plumbing Heating & Air

  Date: 08/18/2023

  This customer has not paid for any services as of this time so all work has been performed for free. We explained to the customer that we would be happy to come back out to assess, but did need payment prior to scheduling. We have made a recommendation for a permanent repair to resolve the issues, but the customer does not wish to proceed with that option. Instead, she has contacted a handyman to make repairs and canceled our most recent appointment when we arrived at the door. Ultimately, our goal is to provide top customer service as is evident in our ****** reviews. However, with a current balance on the account from over 1 month ago, we were unable to schedule with the customer. I wish we could resolve the issue but cannot perform continuous work with no pay.

• Review fromIsabella M

  Date: 06/27/2023

  2 stars
  We had bullseye add a gas pipeline under the ground to a cement block for a fire pit.They completed the job fine and the gas pipeline works.But weve had a few issues with their work. PLEASE read their contracts fully.It clearly states they will cut sprinkler lines. As we would have been fine with that to get the job done, they neglected to tell us they cut two lines which created leaking water after turf placement. If there was transparency and professional communication we wouldve fixed the lines before we installed turf.They also neglected to tighten a valve which caused a gas leak and CO Springs utilities has to come and check our house. Our neighbor was the one that notified us of the smell so who knows how long that couldve went on

• Review fromSteve B

  Date: 01/26/2023

  1 star
  I will never do business again with Bullseye Plumbing and I recommend that no one else darken their door. They are dishonest and nasty. The technician was fine. It's their front office that's the problem, specifically one man named H. When they had completed the job, which cost an exorbitant amount (nearly $3,000 to install a simple water pressure pump) I asked about the warranty. The technician told me to go to the web site of the manufacturer. When I went to the web site they said that the receipt would be all that is required in case of a need for the warranty.The problem was that Bullseye employs a dishonest method of billing that only gives the amount of the job with no breakdown of parts and labor. I have never heard of a company doing this, but this man in the front office claims that they save taxes by doing this. It sounds very fishy to me. I requested an invoice that included the parts and labor so I could have it for the warranty.They initially refused to provide it. After much abusive back and forth emails with multiple threats by this horrible man they provided an email with the part on an attachment. With all of the back and forth emails all archived into one file with GMail I missed that attachment. When I went to their invoice linked to their website the invoice was empty except for the amount of the bill. The next day I felt my only recourse to get them to provide a suitable receipt so I could claim the warranty for the pump was to stop payment on my check. Ultimately I found the attachment after many abusive emails from their horrible front office and paid them in full later that day with a credit card.Stay far away from them.
  

  BullsEye Plumbing Heating & Air

  Date: 01/27/2023

  Hello,I would appreciate and request that this review be removed for inaccurate and false statements intentionally made to damage our company and our reputation. I believe this individual committed fraud and extorsion as a result of his own ignorance and suborn nature that prevented him from listening to our staff and seeing the information he was requesting the entire time, was already in his possession. He made several threats and actually stopped payment for completed work that was unrelated to the issue he was complaining about. In the end we had to threaten to call the police and take legal action if he did not stop his unnecessary attacks and disruption of our business and return the thousands of dollars that he illegally took. Directly below I will provide the BBB with the actual events. Beneath that you will find our response to the same negative review posted on YELP.I can and will provide written proof that this individual is lying and misleading the BBB and attempting to mislead potential customers. This individual is not interested in the truth and has made it known he intends to make up whatever story he thinks will be the most believable and damaging and will post it in as many places as he can. He has already posted this same review on YELP.1.) The first false statement this individual makes without any explanation or proof is "They are dishonest".This is untrue. This individual never provides any example where he was provided information that was untrue.2.) Another verifiable lie expressed by this individual is when he claims "Bullseye employs a dishonest method of billing with no breakdown of parts and labor". a.) I can provide a copy of this individual receipt with the date and time stamp showing he was provided this information from the beginning and he was the one that refused to listen to our staff on how to access the information. His receipt/invoice shows a full description of the work with the cost clearly broken down into Parts and Labor. b.) It should not be overlooked that even if this individuals statement were true and there was no separation of parts and labor on his receipt and it only listed the total he paid, it would still not provide false or dishonest information. There is no deception or inaccurate information at all. He again makes the claim of dishonesty but provides an untrue example that even if true, would still not show any form of dishonesty.3.) This individual makes another false accusation "I requested and invoice that included the parts and labor so I could have it on the warranty. They initially refused to provide it." This statement is also easily disproven with a copy of the actual email string. This individual did not simply ask for an invoice with parts and labor he asked for a complete itemized invoice with individual receipts for each item specifically a pump. It was at that time the individual was informed that our company can only break down costs according to ******** Tax Law for Lump sum contractors. It was explained to the customer we have chosen to be a lump sum contractor commonly called a ***************** for the purposes of saving our "Customers" and preventing them from having to pay additional sales taxes on individually sold items. This law ******** Law was provided to the customer in writing with a link to the official ******** State IRS website. This customer was provided a full detailed invoice with the total cost as well as a breakdown showing the cost for both Parts and Labor.4.) This individual makes another misleading statement about the warranty. "The technician told me to go to the website of the manufacturer. When I went to the website they said that the receipt was be all that is required in case of a need for the warranty." This individual lied multiple times to our staff regarding claims that he tried to register the pump for his warranty and they told him he needs detailed information like the brand and model and serial number and the specific receipt for the pump when the contractor purchased it. We expressed to the customer he was not entitled to our receipts as those were ours for our records to purchase our materials to complete work and that his receipt would come from us as the contractor that made his repair and supplied the pump as part of that repair. He explained the Pump manufacturer would not give him his warranty until we provided him a receipt from our supply house for when we purchased the pump. This individual would not stop and even went as far as to stop payment and refused to pay for our completed work based on this separate issue of him trying to get his own warranty set up for one of the parts. I informed him this would be illegal and that his warranty from the manufacturer has nothing to do with our work and our right to be paid for our completed work. He still refused and stopped payment for nearly ******** as he insisted the manufacturer was refusing to supply him a warranty unless he provided them with our receipt for purchasing the pump. Because this sounded strange and in an effort to try and assist our customer, we contact the pump company and they informed us the customer was lying. The expressed that they don't even have a way to register the pumps and there is nothing needed for the warranty aside from the receipt for the work provided by the contractor. We informed the customer we had contact the manufacturer and they informed us his claims were untrue. He stopped using the warranty as an excuse and then turned to stating we are required to provide him a receipt with this information by law. We then went back to trying to show the customer he was already in possession of the information and he must be looking at something different. Turned out he was only looking at page one of the receipt and did not click on the link to view the details of the receipt and the work information. 5.) The individual states in his review that "After much abusive back and forth emails with multiple threats by this horrible man they provided an email with the part on an attachment. With all the back and forth emails all archived into one file with Gmail I missed that attachment." There are several unnecessary and easily disproven false statements in this claim as well. We did not provide an "attachment with the part on it". There was no archived Gmail file. There was no missed attachment. From the beginning our digital receipts are sent in email. He received his receipt and the first page is basicaly a thank you for your business and provides a brief summary listing the company name and date and the total paid and how it was paid. ON this digital receipt there is a link "View Details". If this individual would have simply clicked on the button to view the details, he would have seen that he had all the information he was requesting from the very beginning. The archived file with attachments he is referring to, is nothing more than the Outlook email string showing the previous email responses. The attachment he is referring to, is nothing more than his original invoice in the original email and digital receipt he was sent from the very beginning. 6.) This individual claims "When I went to their invoice linked to their website the invoice was empty except for the amount of the bill." ***** this is another false statement. The individual is again referencing the first page of the digital receipt/thank you and brief summary of the payment with the total charge. He again did not click on the bight blue link to "View Details"In the end this individual had to be escalated through our front office then our management team and eventually to the owner that had to inform him that he has likely committed at least 2 felonies at this point and if he did not stop his false claims and wasting our time and immediately return the nearly **** that he took from our accounts receivable we would be contact the police and would be sending his account to collections. After the owner printed everything out and sent it to him again, He eventually found how to access his information and was understandably very embarrassed. He half heartedly apologized and wanted to forget about everything and pretend he had no just wasted most of a day and illegally pulled **** from our accounts receivable for unrelated and untrue accusations that were a result of his own ignorance and ultimately his own refusal to listen. We expressed we would not call the police relating to the fraud or the extorsion as long as he corrected his actions and returned to money by close of business that day. He informed us he would not return the money that day and we could do whatever we wanted. He also took that opportunity to express he would be filing negative complaints and posting negative reviews unless we allowed him to take additional time and arrange for some kind of bank check hew explained would take several more days before he could get access to money... We declined his request and he refused and told us to do whatever we wanted. Later at approximately 4:00pm he called in and returned to money one hour before close of business by paying with a credit card over the phone. We were happy to be rid of him and decided not to waste our time in contacting the police. He has now started his false claims and attack's in view of the public with the sole purpose of causing damage. He has made no request to resolve an outstanding issue. He has provided no proof of any wrong doing. He has no example or evidence to support any of his claims. After close inspection of his statements, his own statements do not support his claims of dishonesty or any missing, refused, or incomplete receipt.I respectfully request this review to be removed and not allowed to enable this alleged criminal to cause further damage and additional loss of time and money to defend against his false and easily disproven accusations. If this false and damaging review is posted for public viewing Bullseye will pursue legal action against this individual for defamation and slander and will follow through with reporting his actions to the police for investigation.Thank you for your consideration. If you should have additional questions please feel free to contact us.Thanks,*********************** **************************************************** __________________________________________________________________________In response to this negative review, it is actually a sad and embarrassing tail for this individual and they decided to make up stories in an attempt to damage our business and reputation for future potential clients.I will do my best to describe the situation without making things any worse or humiliating for this person. Like many of our parents and grand parents, this individual was born long before most modern technology. This person was nice enough in his tone and language however was very defensive and confused at the use of email and online billing or invoicing systems. This is not meant as a slam on the individual, it is more a statement of fact that in reality could likely include many of us.What made the matter difficult is this individuals confidence in his own limited level of knowledge with these kinds of online based systems. Pair that with his misunderstanding and rush to judgment regarding current ******** Tax Laws and you get this individual and this kind of situation. To simply explain the heart of the matter without all the colorful and interesting side paths this process lead down, I will get to the meat of the issue.This individual approved the estimate for the work after considering multiple other options and price points and was very happy and pleased with the work. This individual paid in full by check at the time of completion. This is where the situation takes a turn for the worse and unfortunately it did not get any better.After the job was completed this individual received his digital receipt in e-mail. The e-mail receipt is basically a thank you with a brief summary of the charges and a link to open the system if you would like to see the details and specific tech wording and description of the job.Long story short this individual did not understand the first page was simply a brief visualization of the charges that were paid and the check number etc... This page is very sparse and does not contain much information aside from the date and company and totals and method of payment. On this page is a highlighted and underlined link in blue that reads "VIEW DETAILS". There is also another link in blue this is a "+" sign next to the heading "Parts and Supplies"After at least 6 emails and 3 phone conversations describing how the invoice works and what is included in the invoice and how and why the numbers are displayed in the way they are, this individual started making threats and becoming very disrespectful and condescending.Rather than listen to the office staff or the manager or the owner of the company that eventually had to step in, this individual insisted there was no information on his invoice would not follow directions to access the information.In the end the individual/customer had become aggravated and frustrated to the point that he could not understand and would not listen to anyone trying to help or provide assistance. He became so frustrated that he committed a couple of alleged crimes to satisfy his need for vengeance.This put the individual in a tough spot as the company/corporation is required to contact the police and press charges if it is believed a crime is committed knowingly and intentionally against the company. This individual was warned multiple times against his expressed intended actions yet he felt the need to go through with his chosen response.He was informed of our company policy and magically out of the blue, he was able to open his invoice and could now see that he had been incorrect the entire time and committed multiple crimes for no other reason than his own stubborn nature and refusal to allow someone to help him or read the directions or printed versions of the information he had been asking for all along.In the end the individual apologized and admitted his error and wanted to make nice however, he had already gone to far. He had already committed at least 2 alleged felonies and had put the company in a very difficult position. He was informed he would need to correct his mistakes the same day before close of business or we would have to call the police and turn his account over to collections.He was very upset and told us he wouldn't do anything to correct his mistakes and we could do whatever we wanted. An hour before his close of business deadline, he called and made arrangements to correct his mistakes. The company did not follow through with contacting the police.We wish him well and hope he uses our competitors moving forward.