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Business Profile

Photographer

SnuggleBug Images

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Photographer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 4, 2024 *******************************, the photographer, did a 20 minute session with our one-year-old son. June 9, 2024 ******** sent a link of the proofs to my wife. We were very disappointed in the quality and my wife contacted her to inquire about a reshoot or refund. ******** refused to respond to calls and voicemails and demanded all correspondence be via text. She then blocked our phone numbers and refuses to communicate or refund our money for a product never received.

    Business Response

    Date: 06/28/2024

    As stated to *********************** multiple times (who is not my client - ***************************** is the client and the individual who signed a contract with the business) -  his wife arrived to the session, chose a green background and green outfit, and chose a white background (the exact same as they had in their session 6 months ago and were perfectly happy with), now ***** does not like green and wants a refund. I do not ask a house painter to paint my house green and then complain that it is green, that is common sense. I tried to resolve the issue via text (or offered email) so we had a physical copy of all communication but both ***** and ******** refused. ******** did in fact leave both a voicemail and a voice text stating that she did in fact choose the green and she did state that ***** was her favourite colour. I think better communication is needed between husband and wife since she is clearly not communicating this with him.

    No refund will be issued. No reshoot will be provided. No further communication without lawyers will be offered due to ****** defamatory comments on social media and copyright infringement.

    Customer Answer

    Date: 06/28/2024

     
    Complaint: 21825785

    I am rejecting this response because: 

    She stole  $220 dollars from us. Yes, I will tell others about her business practices. Shes is a thief. My wife outright denies her comments about the photo shoot experience and has text grabs showing we were trying to get things right. This business owner is a thief and liar. She stole money and didnt provide an option to print images when we filed a complaint. 

    Sincerely,

    ***********************

SnuggleBug Images is NOT a BBB Accredited Business.

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