Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved on December 5, 2022, and paid them $6,500 to move us.They had committed to moving our belongings safely, saying we will care for your items, as if they were my grandmothers, which they did not do.They broke several items, candle holders, candles, lamps and picture frames.They destroyed a four poster pine bedroom set, which is the only thing they confessed to breaking prior to leaving.I helped them take the pieces out to the trash. They put huge gouges in our kitchen table, making it unusable, and scuffed, chipped and broke wood pieces off of numerous furniture pieces, including our antique dining table and hutch set.They pulled an arm off my antique hall tree, and broke a top off an antique dresser. Several things that were damaged, they had to know about, and did not report it to us before they left. The top of our kitchen table was gouged deeply in multiple spots; so they had to see it. We scheduled a time, but they had to cancel, so she called to reschedule. When asking her if it was an ins. adjuster coming out, she stated that it would be her husband coming. Her husband was one of the movers that damaged our furniture, so we declined having him come back out to our home. After we declined, we have not heard anything else from them. We called numerous times and text them. We have been put off with no discussion of a resolution to help us replace the pieces that are unusable or compensate us for all the damage that was done by them. We sent pictures of the damages and we were told they couldnt tell the severity of the damage. As you can see in the pictures, it doesnt take much to see the damage for yourself.. We have had to replace the bedroom set and the kitchen table, since they were damaged beyond repair. The other items will eventually have to be replaced as well, as I dont believe they can't be fixed, without paying someone a large sum to repair the wood..We have more pictures if you want to see them. I hope those were uploaded correctly.

  

  Business Response

  Date: 10/03/2023

  The company has communicated many times with customer and his wife. We knew nothing of the damages until after the fact. Attached is his agreement and paperwork that he signed in agreement when items were dropped off everything was good. Also, his agreement states if any issues items are paid at $.60 cents per pound per article. Which we would need to look at paperwork signed assets damages and match the items, we advised customer of this stayed in communication called him multiple times and he was not willing to cooperate with standard procedures to get him what he was asking for, he just wanted money. The customer already received a discount of $798 and we had advised him we cant just give him money without taking the proper steps. We are more than willing to work with him but need to take the proper steps, if he could please send us a good day and time that works for him that we could come out and look at the damages and take the proper steps to make this right. He stopped communicating with us we called multiple times with no response back.  The last time we spoke customer was supposed to reach out let us know when we can come out and set a time to come resolve matter and this is the first time we hear from him since then. Move was in 12/5-6/2022 spoken to 3/19/2023 called again 3/22/23 no response 4/10/23 no resolution on when we come out and no response since. 

  Customer Answer

  Date: 10/05/2023

   
  Complaint: 20665003
  
  I am rejecting this response because:

  Lots of mistruth, they said they would take care of the broken things when I signed the papers after they moved stuff inside.  They know that the queen size bed set was broken because they helped me move it to the trash.  Also, they set the kitchen table upside down to hide the gouges in it.  They have not tried to repeatedly get in touch with us. I would like to speak to someone from BBB personally, if possible.
  
  Sincerely,
  
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