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Find a Location

Econo Lodge - North Academy has 1 locations, listed below.

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    Business ProfileforEcono Lodge - North Academy

    Hotels

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1075 Kelly Johnson Blvd, Colorado Springs, CO 80920-3926
    BBB File Opened:
    8/17/2015
    Years in Business:
    8
    Business Started:
    8/17/2015
    Type of Entity:
    Corporation
    Business Management
    • Mr. Nick Desai
    • Mr. Stephanie Milan, General Manager
    • Mr. Jimmy Patel
    Contact Information

    Principal

    • Mr. Jimmy Patel

    Customer Contact

    • Mr. Jimmy Patel
    Additional Contact Information

    Fax Numbers

    • (719) 548-7414
      Primary Fax

    Industry Tip

    BBB Tip: Traveling soon? Be careful when booking a hotel room

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/01/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    I booked a room online (and paid online) at the "Econo Lodge North Academy" in ****************. I only had about $80 in my account and the room was $70. I specifically looked for a room that had no security deposit because I knew I couldn't afford it. When I got to the hotel they said there WOULD be a security deposit of $80. I told them immediately I couldn't afford that and need to cancel the room. The hotel told me I had to go through Expedia to do that. When I explained the situation to Expedia they said they need approval from the hotel manager before they could get me a refund. They never got that approval and I still never got my money back. The hotel just refused to say that a manager was there whenever Expedia called so that they wouldn't have to refund me. Normally on Expedia it tells you right next to the total cost of the room whether there will be a deposit required. It didn't say that when I booked this hotel. They are saying that the cost of the room is non-refundable even tho I never even stayed there. They took my money and gave me nothing. I am a homeless man. I can't afford a lawyer. Once a week I get enough money for a cheap hotel room to shower and get cleaned up. It's not fair for them to take that away from me.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Breanne L

    1 star

    05/17/2022

    I was kicked out of the hotel for confronting the owner about giving us a bloodstained pillow cover as you can see in my photos that is proof that it was stained before and did not even touch a pillow! The owner stated I need to leave and I didn't belong at his hotel anymore so I was kicked out for confronting them about their disgusting habits I will be contacting the health department about this as that is hazmat to have me touch someone else's blood. I was also told not to stay in their towels with my purple colored hair yet they gave me a blood stained pillow. I even had to sign a consent form saying that my hair color would not staying there linens After we confronted him he also denied giving us the pillow and said why didn't we leave last night. Well because it was 10 PM and we really couldn't find a hotel at that time

    Local BBB

    BBB of Southern Colorado

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