About
Important information
- Additional Info:In June, 2022, BBB investigated Tralon Homes’ business practices. This investigation was prompted by large volume of complaints. There have been 31 total complaints against the business. Some examples are as follows:
•“At blue tape walk through and closing of the housing purchase, it was stated that the wrong stone work was on the exterior of the house. This was annotated on the blue tape walk through signed by the Tralon representative. This was also listed in a warranty claimed summited online to Tralon. It has been almost a year and no stone work has been completed or information returned in this matter. We are in the process of submitting additional warranty claims from a home inspection as well. It is our expectation that these new ones will go unresolved as well from this company.”
•“Purchased new build home with upgraded kitchen appliances. Paid for upgrades. At final walk thru, prior to close, observed and reported damage to the freezer door of fridge. Tralon promised to fix, NOT a warranty item because damage was observed prior to close. Tralon orders part. It arrives 8 months later and now appliance tech says we must pay for install, approximately $400. I told them that Tralon is responsible for the repair and so the appliance co (XXXXXXX) explained they wouldn’t do the repair and they took the door with them. Tralon homes has failed to return phone calls regarding this and other issues, specifically warranty concerns. Their phone message explains to file warranty requests online, but their online website says to call by phone. So, it’s a purposeful run-around to avoid responsibility for doing work that is actually covered under their 1 year warranty.”
On 7/5/2022 and 7/19/2022 BBB sent letters to Tralon Homes and multiple questions.
BBB did not receive a response.
BBB left 5 voicemails for Tralon Homes but as of 8/11/2022 we have not heard back from the business.
Based on the information detailed above, BBB cannot confirm the legitimacy of Tralon Homes.
Business Details
- Local BBB:
- BBB of Southern Colorado
- BBB File Opened:
- 1/7/2010
- Business Started:
- 8/18/2009
- Business Started Locally:
- 8/18/2009
- Business Incorporated:
- 8/18/2009
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Names:
- Saint Aubyn Homes LLC
- Business Management:
- Mr. LeRoy Landhuis, Owner
Licensing information
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Additional Information
- Referral Assistance
- Pikes Peak Regional Building Department
2880 International Cir
Colorado Springs CO 80910
Phone Number: (719) 327-2880
www.pprbd.org
[email protected] - Business Categories
- Home Builders
Industry Tip
More Resources
Featured Content
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.