Complaints

This profile includes complaints for Reunion Homes's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Reunion Homes

  PO Box 75309 Colorado Springs, CO 80970

• 

  Reunion Homes

  PO Box 38939 Colorado Springs, CO 80937-8939

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************** Reunion Homes used, still has not contacted me about window door issues Electrical contractor still has not contacted me about the several electrical issues in the home ********************** in home No update on flooring issues No contact regarding fixing pantry shelving & loose stair railings We have contacted an attorney about a possible intervention thru the court processes because of the lack of *********************** from contractors for the warranty issues.

  Business Response

  Date: 01/03/2023

  Good morning 

  Sorry for the delay in responding during the holidays.

   

  I have contacted the company that supplied the light bulbs for this house. I am trying to get an eta on the delivery of new bulbs. 

  Once the bulbs arrive, the electrical company will come out, replace the bulbs, and check the other electrical issues the homeowners are experiencing.

   

  I asked for a warranty ticket to be turned in on the shelf issue so I could send it to my *********. I will text the homeowner to send me the ticket so I can have them checked. 

   

  Flooring is in the hands of the *** flooring company, they came out and took pictures, and they have to submit their findings to the manufacture. I am sure with the holidays, there has been some delays, but I would expect an answer on their decision within the next week or so. 

   

  Thank you

   

  Customer Answer

  Date: 01/04/2023

   
  Complaint: 18629912
  
  I am rejecting this response because:

  I have been told this same explanation several times regarding the electricians.  I am very curious as to what & why LIGHT BULBS  have to do with my electrical system constantly tripping other systems in the house.  I feel as though I am being giving the run around & am beyond frustrated with the situation.  The same issue has been present for a year now & seems to be getting worse a lot of the quality in the home is far below standards!  If a company has a warranty program, that company should back it up & resolve the issue in a timely manner & not push people off

  
  Sincerely,
  
  *************************

  Business Response

  Date: 01/05/2023

  Good morning,

  I have contacted the light bulb vendor who will be delivering a full house light bulb pack to the home today on their 11 o'clock truck. 

  I have also sent an email to the electrical company to contact the homeowner and schedule an appointment with them. 

   

  At this point, other than continuing to follow through to make sure they do actually contact the homeowner, I have done what I can to help facilitate a resolve.

   

  Thank you,

  Customer Answer

  Date: 01/06/2023

   
  Complaint: 18629912
  
  I am rejecting this response because:
  The light bulbs were not delivered & I do not feel comfortable stating that the business has resolved this issue,until the electrical contractor finishes with all their work.  we are still waiting on a few other contractors to reach out & fix other issues that we have reported not only to the BBB, but to Reunion Homes as well.
  
  *************************

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a new construction home in November of 2021. One of the closing walkthrough issues was a broken interior door that was promised to be replaced. It has been 11 months and they STILL have not replaced the door. Additionally, multiple LVP flooring planks are now rising. We were told the flooring would be ordered and installed several months ago, and it hasn't been. They know the warranty expires in a few more weeks so they're holding out to try to get out of fixing the problems. I'm to the point of either filing a civil suit or a lieu against them to force them to fix these issues.

  Business Response

  Date: 10/17/2022

  Tell us why here...As I have explained to the homeowner, I am in the process of getting the door. Reunion Homes doesn't have any open accounts with vendors since it was sold. 

  I have to acquire the door through another company which has offered to order the door. It should be in soon. We will have to get it painted before it can be installed. 

  As far has the *** flooring, I explained to the homeowner, we have 17 *** flooring warranties, we ordered the flooring, and it came in a week or so ago.

   

  We will be going back and working on the *** flooring warranties in the order received. It's the only fair way of doing it. I will see if I can move her home up on this list, as she is number 14 on the list. If someone doesn't respond to schedule, then we will move **** Quietwalk up.

   

  As a side note, several items in this house were addressed and taken care of over the past few weeks. So, we have not been ignoring our responsibilities, just trying to coordinate the necessary materials and manpower, with the time we have available. 

   

  Thank you,

  Customer Answer

  Date: 10/31/2022

   
  

  I received a notice of response from Reunion Homes and that my complaint was closed because they "made a good faith effort". I was NOT given the opportunity to respond and they have made NO effort to resolve my warranty issues. I want my complaint reopened until it IS resolved. I would also like to have my complaint updated with the following response:

   

  "Reunion Homes has yet to resolve either of my warranty issues I reported, despite having ample opportunity to do so. Just because they changed ownership does not relieve them of the responsibility to correct deficiencies during the warranty period."

  Complaint: 18228217
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 10/31/2022

  I'm not sure what the homeowner's complaint is, nothing was written here.

   

  So i will be updating what we have done and what is being done. 

   

  LVP flooring has been ordered and received. We have 17 houses that have warranty tickets for LVP, and they are being scheduled based on when we received them.

  I have moved this address up on our list just to try and get it done sooner rather than later. 

   

  I ordered a door that was damaged, and I sent several text messages to the homeowner explaining the process to get it ready for install. 

  As of last Friday, we had the door painted. As of this morning I sent a text message informing the homeowner it was ready to install and to give me a day this week to get it installed. 

   

  As far as I know, we have addressed all issues and or have some in process for completion. Like I said, nothing new was written here for us to know if the homeowner has any other issues. 

   

  Please feel free to reach out to me if you have any questions.

   

  Thank you,

• Initial Complaint

  Date:09/02/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is about an ongoing warranty issue. We have been trying to get issues resolved with our builder, (Reunion homes) for several years now. Starting back in 2019 we have had **** issues in our home. After many arguments with the company, they finally sent an **** team to resolve one small portion of the issue. After that, the issues persisted. We tried to work with reunion to get this resolved to no avail. Now we have had several landscape issues including dead trees due to the fact that the trees were planted in the baskets they came in. I have tried to resolve our previous warranty requests with Reunion by asking for compensation for the trees. I have emailed them several times through there website with no response. When I call, I get a run around claiming that they have no record of our previous warranty requests and that they wont compensate the trees because they would have died within a year. The reason I stopped contacting for about a year is due to Covid and was trying to cut them a break. It was my understanding (from a phone call) that they were having trouble within their management team and it would take time to get this resolved. After several months of no response from them, I am just trying to get a small amount of compensation for our trees compared to the large amount of work that would be needed to fix the **** issues.

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We started the process of having our dream home built in August of 2020 with Reunion Homes. During the building process we had many issues with the time lines and getting the building process done in a timely manner. We finally closed on our home December of 2021 with the promise that the issues in the home would be resolved. We have contacted the building manager multiple times and sent in many warranty requests and have never received a call back. When we did the final walk through of the home the remaining issues were minor at the time and we were eager to move in since it had taken 14 months instead of the 9 that we were told in the beginning. Since living in the home the issues have become more than minor. I will list the issues below. Missing tile in master bathroom Windows were not installed properly so they continuously open, even when locked, with the wind. (We did have the window manufacturer come out and look at the windows to confirm they were missing pieces and not installed correctly but they never returned to fix the issue) Our kitchen cabinets that we "upgraded' are falling off the hinges and the drawers were installed crocked. The vinyl flooring on the main level is starting to buckle. They had to replace a window in the basement before we moved in and they never finished the drywall and paint around the window.We have had multiple issues with the breakers tripping through out the house. They installed grass in the front yard but did not check the sprinklers(which do not work) before leaving so the grass was dying.During a wind storm we lost shingles and and the siding became loose, they still have yet to have anyone look at it.During construction they spilled paint in the carpet and on the vinyl flooring.Several doors in the home will not latch or lock. So this is just a small portion of the issues we have had in the last 10 months since the home was built. BE AWARE!!! BEAUTIFUL HOME AND DESIGN BUT AWFUL COMPANY TO WORK WITH.

  Business Response

  Date: 09/02/2022

  Good morning,

   

  We will have the sub contractors schedule appointments to take care of their warranty items. 

  I will cc the homeowner on the emails so they to can keep track of the progress or respond to the sub contractors if they do not schedule the work in a timely manner.

   

  thank you,

   

  Customer Answer

  Date: 09/02/2022

   
  Complaint: 17791207
  
  I am rejecting this response because: We have heard multiple times that a sub contractor will be in contact with us to resolve the warranty issues and we have yet to hear from anyone. The company Reunion Homes is just trying to buy time so that the warranty is no longer in affect and they will not be responsible for the repairs. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 09/07/2022

   

  Everyone of the homeowners warranty items sent to us were sent out This morning to contractors, other than some minor touch paint issues and the tile issues. 

  Those I will have to schedule a time to look at those items and see if I can take care of them myself. As we have been able to find a contractor to take care of these items. 

  The emails were not done prior to today due to the holiday weekend. We wanted to make sure our sub contractors were back, and  given time to respond.

  I have received multiple emails, stating some of our subcontractors have scheduled appointments already with the homeowner. 

  I have cc'd the homeowner on every email, to keep them informed as well.

  If any subcontractor does not contact the homeowner within 48 hours, we will resend the emails with an urgent message.

  The homeowner has my cell phone number, encase they have any concerns, they can contact me during business hours, or after hours for emergencies. 

   

  Thank you,

   

  *********************

  Customer Answer

  Date: 11/28/2022

   
  Complaint: 17791207
  
  I am rejecting this response because: we still do not have a resolution to the electrical issues and it is getting worse.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 11/28/2022

  I am presently on vacation.

  I was at the homeowners home prior to me leaving for vacation 

  I explained that I spoke with the electricians, they requested I order all new bulbs for the house. 
  mince they have been delivered, I am to inform the electricians and they will install the new bulbs and go through their electrical system at that point. 
  

  when I get back from vacation, I will get the bulbs ordered.

   

  we are probably a week or two from getting all this accomplished 

   

  thank you

  Customer Answer

  Date: 11/29/2022

   
  Complaint: 17791207
  
  I am rejecting this response because: we have put in new lightbulbs, that is not the electrical issue as I have expressed multiple time. There are more severe issues within the electrical system, a new lightbulb is not going to stop the electrical boxes from tripping 
  
  Sincerely,
  
  *************************