Business ProfileforPro Auto Spa

I dropped my Dodge Durango off to them to get it repaired first. My vehicle sat on their lot for almost ******************************************************************* the parking lot. I called and told them I would be coming to get my vehicle and take it somewhere else and needed the insurance check returned. The lady said our service guy would be in on Monday; he was out for COVID, and she would have him call me. This was on a Friday, and they then went and took my vehicle, took it into the shop, and started working on it over the weekend, so I couldnt take it. Fast forward a few weeks, and they said come get the said vehicle. When I get there, they tell me they couldnt finish the job because they couldnt get the hood or roof as there was a part shortage, so they said take the vehicle, and when the parts come in, we will call you. So we pick up the vehicle. We drop the other check off to them for the damage to my wifes car. They tell us they will order all her parts, and when they come in, they will then get her car and fix it. So she isnt out her car like I was. Fast forward 6 weeks, as of yesterday and they call me, and **** says, Hey, we have your window guards in, and you can stop it and get them installed. I asked where my hood and roof were. She said, I dont know anything about that; let me call you back. I also asked if the parts were in my wife's car. She said I'd check on that also. She called back and said no, we didnt order her parts because you didnt sign the check in advance. They then proceed to tell me theyre also not going to finish the job on my vehicle until I sign that check. I said I wasnt going to do that because insurance said they don't get paid till job is finished. So they are now refusing to finish the job because they want money paid up front. This company has wasted almost three months of mine and my wifes time. I don't want anything from them I just want this to go on their BBB record as a bad business practice.