Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a fire from a lightning strike and Unity was assigned by the insurance company for restore and rebuild. A 3 month is rebuild is still ongoing and the quality has not been acceptable. Over $10K was used to rebuild out internal fire sprinkler and more work is still needed as per the water company. We are still waiting for outside siding to be completed.

  Business Response

  Date: 04/15/2024

  Unity could not get the permits for **************************** home until mid January due to *********** fire department not having a fire protection officer available to do the initial inspections. Once the permit was released 95% of the work was completed by February 23 so the homeowners could move back in. As for the quality of work this is the first that I am hearing about any issues with the scope that has been completed to date. Also, we still have touch up and punch list to complete. The ************ know that the valve that is needed to be replaced has nothing todo with the fire that happened in there home and was not touched by any of our subcontractors. We have ordered the siding and are still awaiting the eta of the product to be in so we can complete the rest of the project. 

• Initial Complaint

  Date:01/26/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company will ignore all emails, texts, calls to get work scheduled. Happy to take your insurance money (over $15,000) but then will not send contractors to do the work. Have been waiting over 4 months for a functioning bathroom after they tore the entire thing out. They ordered a vanity that does not fit the space and has damage to the top but they refuse to return or replace it. Tiling work was meant to be finished a week ago but they also scheduled another job so stopped turning up at our property in order to go to a different job. They said a contractor would be over to replace door frames 2 weeks ago and again, no one ever showed up. They now will not answer emails or texts requesting a timeline so I can schedule my work.

• Initial Complaint

  Date:04/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unity Restoration was the water mitigation company that USAA to cleanup our kitchen flooding in June of 2022. We hired Unity to do the repair work in July on 10/11/22 we sent Unity a check for $7078.14, which was for half of the repairs. Unfortunately, Unity was very slow at doing any work and when they did do work it was only half done. For example they scheduled an employee to come out in October to repair the drywall, ********** in the movie room, however that employee left 4 days later without completing all the work. We called and they would send 2 or 3 people out and be at the home for less than an hour and then leave. Finally, on 11/18/22, Emmis, owner, came out to the home and removed carpet and drywall from the movie room. That was the last time Unity was at our home. Unity never started the repairs in the kitchen, except for the counter-top removal, nor finish the repairs in the movie room. We called in December and they would say they were working on it but then wouldn't hear from them for weeks. Finally on 2/17/23 we contacted ***** at Unity letting her know we were requesting a refund for unused funds due to Unity not completing work in a timely manner and just ignoring **. We were left with no choice but to hire a different contractor. ***** stated she would work with **** on a final invoice. Final invoice was sent and agreed upon on 3/28/23. ***** sent email stating that the check for $4413.04 was printed on 3/30/23 and sent on 3/31/23. As of today 4/25/23, we have still not received a check, emails have been sent and responded to by Unity with that fact yet they have not offered to resend. A Demand for Payment was received by Unity yesterday via **** Flat Rate envelope that included a prepaid return **** Flat Rate envelope. We are simply requesting the money owed to ** in the amount of $4413.04.

  Business Response

  Date: 05/08/2023

  Good Morning, 

  We apologize that the initial payment did not make it to you, it was stopped and reissued at your request and has since cleared. 

   

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We began the process of having our bathrooms restored after a leak using Unity Restoration (at the suggestion of our insurance provider) in September of 2022. Since then, it has been delay after delay. Our downstairs bathroom has been gutted and our upstairs shower is missing large chunks of tile and wall, exposing our family to whatever is encased in the walls of our **** home AND putting us at significant risk for further damage. We have no options but to use this shower daily, even for our young child. Unity Restoration has been informed of this urgency. We have paid $1,000 and have an additional check from our insurance provider made out to them. We have been persistent in requesting these projects be completed and have at worst been ignored and at best been given false promises that it would be completed soon. We havent even received a date that work will begin on the restoration and have not received a response from the business to our last two attempts to contact.

  Business Response

  Date: 02/10/2023

  Good Morning, Daizy- 

  Thank you for your time on the phone earlier this week to finalize the repair schedule! We look forward to completing this repair for you and thank you for working with us to resolve!