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Business Profile

Electrician

One-Way Electric

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrician.

Complaints

This profile includes complaints for One-Way Electric's headquarters and its corporate-owned locations. To view all corporate locations, see

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One-Way Electric has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/21/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ELECTRICIANS suppose to find and fix aLL ELECTRICAL damaged in fire. we could several outlet not working. ****** refused to fix

      Business Response

      Date: 06/23/2024

      Good Afternoon,  

      This homeowner reached out to One-Way Electric on June 17, 2024 via text and stated an outlet was not working for the hot tub at the house.  *************************** returned the text and offered options that included the homeowner hiring One-Way Electric directly for a service call.  The homeowner opted to contact the General Contractor and inquire about insurance covering this issue.  The homeowner did not contact One-Way Electric back and then the Better Business Bureau complaint email arrived on June 24, 2024.  On June 24, 2024 ***************************, owner One-Way Electric, contacted the homeowner via text.  The homeowner after a text exchange stated he would remove the complaint as the General Contractor has the contract with the homeowner.  One-Way Electric is a subcontractor of the General Contractor and not the homeowner or the insurance company.  One-Way Electric has no legal authority to add or subtract from the scope of work provided by the insurance company or General Contractor.  Further on June 17, 2024, One-Way Electric offered to resolve the issue as a service call unrelated to the insurance claim which the homeowner did not choose.  

      Customer Answer

      Date: 06/24/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    One-Way Electric is NOT a BBB Accredited Business.

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