Business ProfileforMasterDrive of Colorado Springs Inc

Paid for services 01/2022 which included a package deal of drive instructions classroom time and drive Coach hours (6). Services were rendered for the classroom instruction. I had a concern about the instructor. He was inappropriate with comments toward the stufend which were students around the age of 15 (adolescent learners). I made a phone complaint to ****** wondering if we could have another time or instructor for future lessons due to my child feeling uncomfortable and unable to ask questions in the class, due to fear of being made fun of by the instructor. ****** stated, nobody has ever complained about him and he is one of our best instructors. I asked for a name, and it was not provided. The Instructors are on screen with the Master Drive name and not their actual name. Fast forward to 07/22 my son received his permit and is now ready for drive coaching however, ****** informed us that it would be 6 weeks apart due to a shortage of staff and overwhelming amount of students. I became irritated and then asked about services for my special needs adult daughter and was told that again, there is no availability. I then hung up and called 1 week later to ask about a refund option. I was then told I would get my money back but no reason was given for why I am no longer receiving services which I paid for and the refund is not comparable to the rate of drive coaching. I was told that we should part ways due to my concerns I had. It seems they are overwhelmed with students and are now putting a strain on our family by not refunding the comparable amount to afford service else where. This is why Inquired about it before making a decision. I asked to speak to management and was told no and no names were given, you do not need to know that. I was hung up on and no answers to voicemails and no return of my money at this time. I would like a full refund due to paying for a full service.