Complaints

This profile includes complaints for Dever Heart at Swedish Medical Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Dever Heart at Swedish Medical Center has 4 locations, listed below.

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  Dever Heart at Swedish Medical Center

  499 E Hampden Ave Ste 200 Cherry Hills Village, CO 80113

• 

  Dever Heart at Swedish Medical Center

  4545 E 9th Ave Ste 670 Denver, CO 80220

• 

  Dever Heart at Swedish Medical Center

  8200 E Belleview Ste 200C Cherry Hills, CO 80111

• 

  Dever Heart at Swedish Medical Center

  3333 S Wadsworth Blvd Bldg D-217 Lakewood, CO 80227

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/04/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a patient of Denver heart for several years. I recently looked at my patient portal and found incorrect information in these last weeks. I previously checked my patient portal in the past months and this is the first time I saw this incorrect information posted into the patient portal. I tried to correct this with Denver Heart but nothing has been done to correct the issues. In 2022, I had a phone appointment on 01/27/2022 with *******************************. The appointment on 03/31/2022 for a follow up was cancelled, according to the patient portal for Denver Heart. So the only appointment that I had in 2022 was on 01/27/2022. Denver Heart is incorrectly stating and billing for appointments that did not take place 06/24/2022, $40.00, 07/25/2022, $40.00, 09/25/2022 $40.00, and I paid the 6712918 $167.81 for 12/21/2023, that appointment took place and have not yet received a bill for the ******* of $80.00 for 12/21/2023, that appointment took place. But as I had mentioned billing for appointments that did not take place 06/24/2022, $40.00, 07/25/2022, $40.00, 09/25/2022 $40.00,I have documentation with my patient records that these appointments did not take place and were not posted until recently. I do not know if any of this was incorrectly reported to a credit agency. These appointments did not take place. I give the BBB permission to have access to my patient records at Denver Heart. This needs to be corrected any fees due were paid with the exception of ******* for $80.00 because I have not received a bill.

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an appointment at Denver Heart, Swedish Hospital on 09/14/2023 with ************************. I had been to the ** several times in the past months for chest pains and heart palpitations. I had an exam and an EKG. I was found to have a left atrial enlargement, partial blockage, and heart murmur. I was to have an echocardiogram and stress test at a later date. Denver heart never sent my billing for the exam and EKG on 09/14/2023 to United Healthcare. I contacted Denver Heart many times and they did nothing. Denver Heart is in network with United ******************* Advantage AARP PPO. One representative from Denver Heart said that the note was locked for my appointment and it will be signed off later. One other representative ******************* a director said that sometimes doctor's offices mess up and nothing ever gets fixed and that is just the way it is.

• Initial Complaint

  Date:09/18/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/12/2023 I checked the patient portal for Denver Heart to see if I need to fill out some paperwork. I had been to Denver Heart before. I have an appointment on 09/14/2023 for chest pains and other issues. I have been to local emergency room four times in 2023 for chest pains and other issues. When I looked at the billing I found out Denver Heart never credited my account for a payment that was made to them for forty dollars in 2022. Also Denver Heart is considering sending this bill to collections when the bill was paid. This incorrect billing can cause me issues when I am already being seen for heart issues such as Denver Heart double billing me, sending the bill to collections when the bill was paid, Denver Heart could refuse me treatment as a patient for an outstanding balance that was already paid., and other issues. Denver Heart should credit the amount that was paid this should have been done a while ago. Businesses should be accountable for their incorrect billing.

  Customer Answer

  Date: 10/16/2023

  More Information...Yes, thank you for your help. I also recently found out that Denver Heart never sent any billing or claims to my insurance United ******************* Advantage PPO AARP/ ********* for an appointment that I had on 09/14/2023. Denver Heart does take my insurance plan. I as well had appointments scheduled on 10/11/2023 and 10/12/2023 for a stress test and an echocardiogram which needs a preauthorization for through my insurance. Denver Heart never sent in a preauthorization for the stress test or echocardiogram so I had to cancel the appointments. I do have heart issues such as a heart murmur, partial blockage in an artery, and a left atrial enlargement and other possible issues.. I as well have diabetes, obesity, high cholesterol, high triglycerides, hyperthyroidism and other health issues. Both my mother and my father passed away in their early sixties. My mother dies after having several heart attacks and my father died of heart disease. It is very upsetting that Denver Heart does not make it a top priority to address their patient's issues in the matters of patient health, appointments, billing, and filing claims with the patient's insurance in a timely manner. 

  
  

• Initial Complaint

  Date:06/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the emergency room at Swedish Hospital and was admitted. I was in the hospital for almost a month, in a coma for nine days. While I was still in the hospital, a bill for $120 was sent to my home from Denver Heart. As I have ********* I assumed they would take care of the bill. They did not.I received another bill from Denver Heart. Then I started receiving harassing text messages EVERY HALF HOUR, demanding that I pay the bill. When I saw *********************** for my follow-up appointment, I showed her the text messages. She said that the messages could not be from the cardiology practice, that they must be from the hospital. Those messages simply said that my payment for ER services was overdue and directed me to a simple screen that demanded payment, with no breakdown of what the service was.I got another bill from Denver Heart. Even though I do not owe this charge, I paid it to avoid the harassment. I sent a check, which was cashed on June 2. On June 4 I again received text messages every half hour, demanding that I pay the amount, now doubled to $337.1)I do not owe this charge. I have ********* which should take care of it.2)I paid it anyway to stop the harassment.3)The harassment continues I am requesting that the practice 1)Stop sending me text messages for any reason 2)Remove the supposed charge 3)Restore any negative impact on my credit.Thank you for your attention to this matter.

  Business Response

  Date: 06/08/2023

  We are so sorry to hear about your experiences.  The text messages you refer to would not seem to be coming from Swedish Medical Center.  Please call the Swedish Medical Center Patient Advocate at ************ to discuss your experience further and to attempt to find a solution.  Again, we are sorry that happened.  Thank you very much, Swedish Medical Center Patient Advocate.  

  Customer Answer

  Date: 06/08/2023

   
  Complaint: 20154242
  
  I am rejecting this response because: the problem is not the fault of Swedish Medical Center. The problem is with Denver Heart. In my complaint I attached the bill, which is to Denver Heart. I sent the check to Denver Heart and they cashed it on June 2. Then the text messages started again on June 4, even though the bill was paid, but now the amount due is doubled.

  I talked to the patient advocate just now, June 8. He and I agreed that Swedish is not the problem. The problem is with Denver Heart.

  Thanks for your help.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 06/27/2023

  See attached letter.