Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back on 3/29 I went and purchased a 2017 ******. I paid ***** as downpayment and then was expected to pay the remaining the following week. I sent a cashiers check of $5,500. (***** remaining that I owed after this) The week after the car completely stopped working on me. The ** stopped, the electrical system was shot, etc. I called the dealership and they gave me the run around. They ended up picking up and towing the vehicle back to their dealership where its now back for sale. I havent received any of my money back from services that I did not receive.

  

  Business Response

  Date: 06/26/2025

  ****** is a detailed account of the transaction and subsequent events regarding **** ****** ******* purchase of the vehicle on March 29, 2025.

  
  The customer made a down payment of $3,000.00 and agreed to remit the remaining balance the following day. However, on April 1, 2025, the customer informed us that she had been sent to Colorado Springs for work training and was unable to deliver the payment as promised. She proposed sending a cashiers check via ****** but we advised her to bring the payment in person upon her return on April 4, 2025.
  Despite multiple follow-ups on April 8, 9, and 10, 2025, the customer did not respond or submit the outstanding payment as stipulated in her signed contract. On April 10, 2025, our General Manager (**) reached out again, but the customer did not reply until April 12, 2025, when she cited a personal emergency (the passing of her roommate) and assured us that a cashiers check would be delivered by April 14, 2025.
  On April 14, 2025, the ** requested the ***** tracking number, as the check had not been received. The customer claimed the check had been damaged in transit and returned to her. Finally, on April 15, 2025over two weeks after the agreed-upon payment deadlinethe customer submitted a cashiers check for $5,500.00, leaving an outstanding balance of $5,885.76.
  At this point, the customer raised concerns about the vehicles air conditioning. The ** promptly directed her to schedule a complimentary diagnostic appointment with our service center to address the issue. The customer then committed to paying the remaining balance by the end of the following week.
  On April 22, 2025, the ** followed up once more regarding the overdue payment. The customer responded by stating her intention to return the vehicle (which was sold as-is), citing a malfunctioning alternatordespite having driven the car for over three weeks without prior reports of this issue. Notably, the customer declined our offer for a free diagnostic inspection.
  On April 23, 2025, the customer abandoned the vehicle in the parking lot of the ************************. She later claimed to have obtained an independent diagnosis confirming an alternator issue, despite refusing our professional assessment. No refund will be issued as the car was purchased as-is and the customer violated the terms of her signed contract. 

  
  

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CAF-Colorado Auto Finders,ECM-Engin Control Module. *** sold me a car that didn't have emissions; instead, I was provided with a 5-day emissions voucher. However, the car was unable to pass emission due to a catastrophic failure it experienced 3 days after purchase. As the sale was illegal due to the emission requirements; I withdrew money from the account the payment check had been written against. I felt this was the only way to protect myself from the fraudulent situation that had I found myself in. After 1 week in ***'s shop, they informed me the cars was fixed when they replaced a faulty Tire Pressure Senor Monitor (TPSM) and reset the Engine Control Module (ECM). The fault codes returned as soon as I started the car. They then informed me that they were rebuilding the transmission. Breach of contract-*** rebuilt the transmission after sale without my consent. This reduced the car's value significantly and I never agreed to purchase a car with a rebuilt transmission. I have informed them multiple times throughout this ordeal, that I'm not going to purchase the car; *** responds with threats of civil suits and treble damages. They are now demanding I pay for the car and just drive away; no test driving and no evaluation of the rebuilt transmission, nothing. For all I know the fault lights may still be on. I don't even know it will start!

  

  Business Response

  Date: 03/27/2025

  Customer wrote a ******************* check for the vehicle at the time of purchase. The check was deposited and returned as *** the next morning. Emissions was completed on the vehicle, and it indeed passed emissions. The customer is the one who ruined the transmission as he admitted, in writing, to towing something with the vehicle. As a good faith gesture, to attempt to help the customer we rebuilt the transmission on our own expense with his prior knowledge, and consent. After the repairs were completed on the vehicle, we resubmitted the check for a second time it was again returned as *******************s. This is why we have handed the case over to legal council. 

  Customer Answer

  Date: 03/27/2025

   
  Complaint: 23115551
  
  I am rejecting this response because:

  I did not state I towed anything with the car; I said I planned on towing a trailer (BBB 1.pdf). In addition, I never agreed to the transmission rebuild.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5 hours ago New My original review was from two weeks ago and I would like to update it. Two weeks ago I was lied to. I was told that the car had a warranty which it does not two weeks ago. I was told that the car was in good order and a few days after I got the car, the engine light turned on. I took it to my mechanic and there were about 16 or so codes that showed the car was not in good repair. The repair is estimated to cost thousands of dollars the car is not in driving order and I put down $3000 in cash. I was lied to and dismissed and I dont know which manager I dont know if it was the owner or the manager basically argued with me. I have ******************. I am a single woman and I have a debilitating disease. I cant work because my car is not in good repair and the ownership refuses to pay for the repairs so basically I have a car that doesnt work that Im paying for. I am going to contact the news outlets to see if theres anything they can do. I have filed for Social Security disability and I do work, but Im not able to work as much as I can because of ****************** and this is stressing me out and it is not good for me, but I would tell others not to go to a car dealership like this because I was defaulted and lied to and Im going to get a lawyer to get my $3000 back

  

  Business Response

  Date: 03/07/2025

  I called and spoke to Destiny as she is not in our system. She informed me that she purchased the car from Denver Car Choice, not Colorado Auto Finders. I informed her to reach out the BBB to make the corrections. 

  Customer Answer

  Date: 03/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. This was made for car choice not this auto company. 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Regarding Denied Warranty Claim and Vehicle Misrepresentation To Whom It May Concern,I am writing to formally file a complaint regarding an issue with [Colorado Autofinders] related to a vehicle I purchased in February 2023.Upon filing a warranty claim for a repair, my claim was denied because the inspector determined that the catalytic converter was not installed on my vehicle. Instead, a catless J-pipe was found in its place. This was shocking to me because I was assured by the dealership at the time of purchase that the catalytic converter had been reinstalled before I drove the car off the lot. The denial of this warranty claim suggests that this assurance was false.Selling a vehicle without a catalytic converter is a violation of federal and state laws, including those outlined in the Clean Air Act. The dealerships failure to reinstall the catalytic converter not only constitutes a legal violation but also jeopardizes the environmental compliance of the ***********, the dealership is attempting to hold me liable for the necessary repairs, arguing that I have owned the car for 11 months and driven it approximately ****** miles. However, if the catalytic converter was never reinstalled as promised, the dealership is clearly at fault for selling me a non-compliant vehicle. As such, I do not believe I should bear any responsibility for their failure to meet legal and ethical standards at the time of sale.I respectfully request that the dealership takes responsibility for this issue, reinstalls a catalytic converter at no cost to me, and honors the warranty for any related damages or repairs or replace the vehicle with one that is same price. If this matter is not resolved promptly, I may pursue further legal action to address the dealerships noncompliance with the law.Thank you for your time and assistance in resolving this matter. I look forward to hearing back from you soon.Sincerely,****** ***** ***********]

  

  Business Response

  Date: 02/19/2025

  Customer requested that the Cat's were not to be installed on the vehicle at the time of purchase, and requested that the Cats to be put in the trunk of the car. Customer sent text messages between the salesperson and the consigner of the car, stating that he was aware that the cats still needed to be installed on the vehicle and he requested that the cats were placed in the trunk of the vehicle. We have already responded to the ************ regarding this situation and the provided them with all the supporting text messages. Although we are not liable for any damages, we are willing to offer a fifty percent discount on the labor of the vehicle.  

  Customer Answer

  Date: 02/19/2025

   
  Complaint: 22868338
  
  I am rejecting this response because:
  
  I am writing to formally respond to the complaint regarding my vehicle purchase. Please find attached the text message exchanges I had with the salesperson, which clearly show that I requested the catalytic converters (Cats) not be installed at the time of purchase and instead be placed in the trunk of the vehicle. Additionally, Ive attached my copy of the sales contract which doesnt have anything stating that I refused the installation of the catalytic converter or would install myself.
  

  It is also important to note that during this process, one of the representatives was willing to misrepresent the parts to the warranty claims department to make them appear stock, so they could make a successful claim. This raises concerns about the integrity of the dealerships practices.
  
  While I acknowledge the dealerships offer of a 50% discount on labor, I believe that the handling of this situation has been less than transparent. I appreciate the BBBs assistance in resolving this matter fairly.
  
  Sincerely,
  ****** *****
  
  
  

• Initial Complaint

  Date:01/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***Please stay away from this place***Check all ratings and reviews and save yourself from going to ** Auto Finders.I purchased a 2012 Range Rover Sport from Colorado Auto Finders As Is on 10/5/2024. I was kind of hesitant about the purchase and asked the dealership if I could be sold a warranty, originally my sales person said that I could purchase a warranty. During the time I was filling out the paperwork to finance the vehicle , two different managers at the company told me I could NOT purchase a warranty because it was too expensive. I was told should something go wrong with the vehicle in a short amount of time I could reach out to them for help, what a joke. Two weeks into my purchase things started going wrong with the suv. I was having a consistent issue with the car loosing coolant and the check engine light coming on. I took it to a few different mechanics including Colorado Auto finders and initially I had different things on the vehicle fixed that never corrected the problem. As of recently I took the car back to ** Auto finders and was told the car has a bad head gasket, I was quoted a little over ****** for the repair. Mind you I financed the vehicle for a little over ****** and put down a little over ******* for a down payment. ** Auto Finders offered to take ******* off the cost of the repair which is completely unacceptable. I was later able to confirm that ** Auto Finders sold me the vehicle with the head gasket issue and never disclosed this to me. Had they told me about the head gasket issue I would have never purchased the car. I want ** Auto Finders to do the right thing and pay for the cost of the repair.

  

  Business Response

  Date: 01/06/2025

  The customer came in to purchase a vehicle with a pre approval in the amount of $14,.338.75, from her ************* Navy Federal. She was shown 7 cars when she visited the showroom and she wanted to purchase the 2012 Range Rover that was listed for $16,900.00. The cash down needed to purchase the vehicle was $4,645.30.  As a result of  having to come up with the cash for the down payment, she declined to purchase any extended warranty as that was an additional charge, and purchased the vehicle, "As Is." The customer has also stated that ********************** sold her the vehicle with known  report listed a known head gasket issue. I have attached the CarFax report, nothing states that the vehicle has any known issues with the head gasket when the car was sold to the customer. I have also attached the "Waiver of Benefits" form, and the "Statement of Non-Guarantee Regarding This Used Vehicle" they are both signed by the customer, stating that she refused to purchase an extended warranty, and was aware that the vehicle was being purchased "As-Is." 

  The vehicle was purchased on 10/4/2024, when the customer brought the car in for repair on 12/26/24 the vehicle was diagnosed with needed a head gasket repair. As a courtesy to the customer our service department offered her a discounted, internal rate to repair the vehicle. We also offered her a credit in the amount of $1073 to the estimate #****. 

  Customer Answer

  Date: 01/06/2025

   
  Complaint: 22769398
  
  I am rejecting this response because Colorado Auto Finders is using deceptive business practices. I never looked at 7 vehicles, I only came and looked at the RangeRover Sport. The car fax definitely does not show the details of the prior condition of the Range Rover, however the service history of the car does. The Range Rover has been in the presence of ** Auto Finders since 2022 if not before and there has been a known head gasket issue since the car has been in their possession. I will seek legal action. The dealership sold me a car with a problem that cost more than what the car is worth to fix and offering me a measly discount  is a slap in the face  for a car that was sold to me with a head gasket issue. I started having trouble with the car two weeks prior to having it. The car has been seen at ** Auto Finders on three different occasions in their shop and on the last occasion I was told of the head gasket issue . 
  
  Sincerely,
  
  ******* **********

  Customer Answer

  Date: 01/09/2025

  Document to support prior head gasket issue before I purchased the 2012 Range Rover Sport on October 5.. The head gasket issue was never disclosed to me or fixed before the sell of the vehicle. I will take up the issue in court. 
  The auto shop is also listed on the car fax.

  Customer Answer

  Date: 01/09/2025

  Please take note of the odometer reading and the date this auto shop is listed on the car fax. 

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dealership has my car for about two months now since September ******* - I took it to ********** to get my car check since the car was acting up and had a check engine light. After a diagnostic test ,They gave me an invoice a new motor is needed for my vehicle and that it has a lower knock on the motor. I took it to the dealership because brakes plus didn't contact my warranty. I took it to the dealership, ***** told me he did a test on it and it was the camshaft and lifters. ***** said he was waiting on warranty to accept the parts and work on it.After a month of ***** having my car I called my warranty to check in if the progress of accepting the parts, turns out ***** never called. Once ***** called that same day told me the warranty accepted the part and told me my car would be finished in 7-10 days. My wife called 10 days later to check in on the car because we haven't heard anything from them. They said the part just got in(October *******) | called two weeks after October ******* and they told me my car is done and is now just waiting on a test drive the next day. (November ******) not only is my car still in the shop but he didn't even bother to call or keep me up to date with my car till I went on Monday. When we went moday the other mechanic said the car was not finished and when they did the test drive it died out on them. NO ONE called us to let us know. We went Monday thinking the car was ready because we didnt get a call at all for them since I called them on Thursday,(November ******) | called ***** since he was there and he said that another issue across and I need to get a whole new engine. After two months and him saying it was only the camshaft to now saying we need to replace the Engine because of a lower knock in my engine and that it messed up a bearing in the engine. Honestly I owed this car for about 6 months and out of these 6 months I only drove it 4 months and the fact that they want to charge me for the motor and labor is ridiculous

  

  Business Response

  Date: 11/13/2024

  Our ** had been in contact with customer. We have come to an agreement with the customer to replace the engine in the vehicle. We have covered a portion of the repairs and are helping the customer with a payment plan for the remaining amount. 

• Initial Complaint

  Date:10/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company using my warranty to fix a problem their employees caused and not wanting to offer me a loaner car while my car is getting fixed.

  

  Business Response

  Date: 10/23/2024

  I called and spoke to ******** ******** as I couldn't find any record of her in our database. It turns out that she filled the complaint with the wrong business. The company she was working with is out of **************. I informed her that Colorado Auto Finders is located in **********, Colorado, and asked her to kindly correct the mix-up on her end. 

• Initial Complaint

  Date:10/07/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sold me a vehicle that does not pass emissions and had fail to make repairs.

  

  Business Response

  Date: 10/07/2024

  We have reached out to the customer and are doing everything in our power to assist the customer. 

  Customer Answer

  Date: 10/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The general manager knowingly sold me a vehicle that was damaged. Hid the carfax from me. Threaten me and would not take the 30 thousand vehicle back. Pursued legal action against them.

  

  Business Response

  Date: 10/08/2024

  Upon customers initial compliant that the check engine came on, we agreed to fix the vehicle and provided the customer with a loaner car. The GM called the customer to inform her that the car was fixed and ready to be picked up. The GM asked the customer to come drive the car to make sure she was satisfied with the repair. At which point the customer requested that we also fix the alignment, which we happily agreed to. We called the customer to inform them that the alignment had been completed and that the vehicle was ready to be picked up.  The customer never responded to our messages, and proceeded to drop of the loaner in our back lot, with the key left in the vehicle, without informing anyone from the staff. She also placed a stop order on her $8,500.00 down payment check. Multiple attempts have been made to contact the customer with no success. The vehicle is fixed and ready for the customer to pick it up. 

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have bought a car here last February and the car has been in the shop every month for repairs that they are not doing correctly. The car does have a warranty but ** still having to pay out of pocket for some work. They did some head gasket work that took them 4 months and they told me it was going to be 1 week. When I got the car back there was a hole in the radiator and there where bolts just laying in the bottom of my engine bay that they did not put back. Then they gave me a new radiator and by the time I got home it was leaking all over the car. Car went back to the shop for that again and for them to put those bolts back in. After that the car started leaking oil from the previous head gasket job. At that time they said cars gonna be done in 3 days it was there for a month or so. Got the car back no longer then 3 days and it has a bad misfire. Took it to them it was there for a week before they told me that they will no longer work on the car and for me to get the car. The car is at my house now and been there for a month and its not drivable. Ive been making $600 car payments for almost a year on a car I can drive. There is much more work that has been done on this car that I have in writing that I cant think of right now.

  

  Business Response

  Date: 09/06/2024

  The vehicle was purchased AS IS, and the customer was made aware that it had been modified, with a lifted suspension at the point of purchase. We recognize that the ongoing issues after the initial head gasket repair was a mistake on the part of our employee. We have taken full accountability, not only in ensuring the complete repair of said mistake, as well as taken corrective actions concerning said employee. Most of the items from the initial repair were covered by the warranty, and the remaining charges were absorbed by us. Both the warranty company, as well as our *******, have determined that the new repairs that are in question are completely unrelated to the original issue, which is why we have refused to service the vehicle at this time. Our team has worked diligently to help **********************, yet he has gone out of his way to attempt discredit us on multiple social media platforms. While we make every attempt to provide excellent customer service, we do not tolerate harassment of our employees from customers in any way. As one last good faith gesture, we are offering ********************** a $250.00 check that he can use toward future repairs at a service center that he feels is more capable of servicing his vehicle. Our hope is that he too will offer the same good faith gesture and update the negative reviews. At this point we believe it is in the best interest of all parties involved to part ways. 

  Customer Answer

  Date: 09/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 03/18/2025

  I have been trying to get my car to run properly for about a year now since I bought this car from them. They did head gasket work on my car and it took them 4 months to finish. When I got the car back it had loose engine bolts inside the engine bay. Those bolts where bolts that they did not tighten down or bolts that they did not put back in the engine. The car went back to them again where they put the loose bolts back in. The car came back then it was leaking oil, due to them not tightening down the oil pan properly. After that was fixed the car only ran for about 100 mails before the check engine came back on. At this point they said that this check engine was not anything they did from the last work order. They gave me $150 to take it somewhere else. The new ****** and ***** shop its at now, told me that the lifters gave up & rocker arms broke inside my engine as I was driving. It cost me $1000 to just have them open the engine and find the problem. They also said they cant find the other shards of metal that is in my engine now. They have quoted me a new used engine for $13,500 with out labor. This is a used engine with 103k miles they have quoted me. My engine at this point is totaled because of this dealerships negligence for safety. I have spent a couple thousand dollars with them for the parts warranty did not cover, I want to be reimbursed for those parts because my engine is totaled now. They do not want to talk to me or answer my emails.

  

  Business Response

  Date: 03/18/2025

  Customer purchased the car over a year and a half ago, and the vehicle was purchased as-is. We fixed all the issues that we were responsible. The repairs that he is referring to had nothing to do with our service center, and were new repairs that were brought to light after he took the vehicle to another shop. We told the customer that we would no longer work on his vehicle as he became increasingly belligerent and harassed our staff. This is the second time he has filed a claim with the BBB. We already answered the fist claim, and it was closed by the BBB. He also continues to harass us, by leaving multiple negative reviews on various sites.   

  Customer Answer

  Date: 03/18/2025

   
  Complaint: 22246576
  
  I am rejecting this response because: there is no harassment going on here. These are all facts. I came to talk to u face to face you did not want to talk to me. You gave me a 150$ to take it to another shop and I did. They said when you guys did the head gaskets you guys neglected to install them correctly. Thats why this happened to my engine. 
  
  if this was not your fault then.

  why did it take you 4 months to do this repair and not do it correctly?

  Why was my car In worse condition when I picked it up every time?

  if that tech did a great job why was he let go?

  you know your shop damaged my cars engine and dont want to take responsibility for. 
  

  why did I get about 3 new radiators? Oh yea because every time you guys did work on the engine you put a hole in the radiator.

  the New shop is happy to do the work that you guys neglected to do properly. If you want to pay them.

  
  Sincerely,
  
  ****** *********