Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Custom Decks Inc has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforCustom Decks Inc

            Deck Builder
            BBB accredited business

            At-a-glance

            Customer Reviews

            3/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/27/2020

            Years in Business: 23

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Custom Decks specializes in new deck construction and other outdoor home amenities including Patio Covers, Pergolas, Outdoor Kitchens and Fire Features.

            Products & Services

            Deck Builder

            Business Details

            BBB File Opened:
            3/22/2001
            Years in Business:
            23
            Business Started:
            10/4/2000
            Business Incorporated:
            7/10/2012
            Accredited Since:
            2/27/2020
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            9:00 AM - 5:00 PM
            T:
            9:00 AM - 5:00 PM
            W:
            9:00 AM - 5:00 PM
            Th:
            9:00 AM - 5:00 PM
            F:
            9:00 AM - 5:00 PM
            Sa:
            By Appt. Only
            Su:
            Closed
            Business Management
            • Mr. Dale Ervin, President
            Contact Information

            Principal

            • Mr. Dale Ervin, President

            Customer Contact

            • Mr. Dale Ervin, President
            Additional Contact Information

            Fax Numbers

            • (303) 369-0556
              Other Fax

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/27/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            We had Custom Decks build 2 decks, a patio, and an outdoor kitchen ($70,477.25). The project started ok but derailed after the owner? (******) had a family emergency. Of course, things happened and we understood. Scheduling became difficult and we had some trouble getting things done. Eventually, the job got done but I had reached out with a few issues. There was some rust spots on one of the decks which got taken care of immediately. A couple of the trades (concrete guys and the masons) caused damage to my yard which had never been addressed. ****** had even commented on how nice the grass was the first time he came out which makes this extra unfortunate. Lastly, when the outdoor kitchen was installed it was not built flush with the patio (see picture). I asked about this and ****** said that this was intentional. Initially, I thought this was strange but accepted his answer but the more research I did the less it made sense. On 10/28/2022, I reached out again through the app that they use requesting pictures of other outdoor kitchens that had been built this way as well as a resolution to the yard damage and have not heard anything back. I reached out again 4/16/2023 and got no response. I would like the outdoor kitchen moved to be flush with the potion if this was indeed a mistake and I would love my grass repaired/replaced ASAP.
            Read More

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Claudia L.

            1 star

            01/27/2024

            I hired Custom Deck to repair and update my waterproof deck over my garage. Assured Custom Deck could handle this type of project, I signed the contract and paid a 30% deposit in February 2023. The start date was to be in mid-July and was to take two weeks. I was informed in mid-June that the start date was July 10, but didnt hear until July 19th that they had not yet hired a local contractor and were just then getting bids! The project finally started on July 21st, but there were problems. After the membrane (Duradeck brand) was first installed, I walked out the deck door to discover a 6x3 puddle. It seems there was insufficient slope on the underlying plywood for the water to run off, so the membrane had to be torn up and redone twice. Despite assurances to the contrary, the project manager told me she had never handled a waterproof deck before.The membrane was finally installed properly on August 4th. Then I learned that the railing had yet to be ordered and would take 4-6 weeks to arrive. The railings arrived at the end of September and were installed the beginning of October. The project that was supposed to take two weeks took three months. Rather than have a new deck by mid-summer, I had no deck at all the entire season. To add insult to injury, I received repeated demands for more payments.When it was all said and done, I sent a three-page email, listing my concerns and asking for a credit of 14%. It was abruptly denied, with no explanation or consideration for my concerns. Instead, the president of Custom Deck called his attorney and threatened to *** me for slander, defamation of character, and extortion if I posted a derogatory review.The entire experience was stressful and infuriating. Given what I know now, I would never have hired Custom Decks and would not, in any case, recommend them to anyone else for this type of project.

            Local BBB

            BBB Great West + Pacific

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.