Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Registrations

Automotive Titling Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Registrations.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a vehicle from an ******* dealership as an ******** resident back in May. ******* plates only last 45 days. The plates have expired and we can not get any new plates until the title has been applied for. Its been almost 60 days since purchase and after speaking with the dealer, both dmvs they have no completed application for my vehicle. ATC refuses to discuss with us since were not the dealership. And they refuse to give the dealer the tracking number of the documents they claim were delivered to the secretary of states office. The advice my *** gave is to contact the *** police which may lead them to not be able to continue performing business in ******** since they fail to title these vehicles in the time period legally required. This company needs to be closed since its leaving buyers with useless vehicles

    Business Response

    Date: 08/09/2023

    Thank you for the feedback. We greatly apologize for the inconvenience and frustration. ATC did receive your paperwork on June 22nd, audited all documents, and the title was finished processing on August 3rd.

    We appreciate your feedback around communication as well. We do want to let you know that we have agreements with our dealerships that we are directed to send all communication back to the dealership for information on the transaction. We do share our state specific turn around times with the dealerships, which in this case was 20 business days from the time we had everything we needed. Again, we apologize for the inconvenience and thank you for your patience.

  • Initial Complaint

    Date:07/14/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently bought a **** Fusion Titanium Hybrid 2020 from Suburban Cadillac in April 2023. I was told that ATC would handle my title and registration. The dealer told me that they had sent all of my information to ATC at the beginning of June, when my in transit plate expired. I reached out to ATC customer service to find out when my license plate would be getting to me, but all they could say was Oh, just reach out to your dealer for more information. We cant provide that information. Like, are you kidding me? What would be the point in doing that when ATC is supposedly the ones who currently hold my title? Im just frustrated because Ive been driving around with an expired in transit plate and no information has been given to me, and its **** 4-6 weeks with no sign of my actual plate. This is absurd and illegal and how could you want this for your customers? I just want my plate expeditiously so I can avoid any legal issues with my state.

    Business Response

    Date: 07/28/2023

    Thank you for the feedback. We sincerely apologize for the inconvenience. We did receive this file on 6/30, and completed processing within 10 business days.

    We appreciate your feedback around communication as well. We do want to let you know that we have agreements with our dealerships that we are directed to send all communication back to the dealership for information on the transaction. We do share our state specific turn around times with the dealerships, which in this case was ***** days. Again, we apologize for the inconvenience and thank you for your patience with us.

  • Initial Complaint

    Date:05/12/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a vehicle using ATC service from a dealer in **. I am located and titling the vehicle in MS. ** MS, we have a 7 day window to obtain license plates which ATC is well aware of. At this time, I still do not have the paperwork at my DMV. Also, I tried calling ATC multiple times with no call back. Finally got a hold of one of the reps. *** informed me she cannot give me any details on my situation because she will only speak to the dealer. How is that even legal!!!??? That is a terrible business practice. It is MY vehicle and it is ME who paid for this service as seen on my contract. This is ridiculous and I am about to have a $90k vehicle that I wont be able to legally drive on the roads because of ATCs unethical and improper business practices.

    Business Response

    Date: 05/23/2023

    Hi ****** -

    Thank you for your feedback. We are sorry to hear about your experience with ATC. We connected with the dealership where you purchased your vehicle and are actively working with them to rectify the situation and get your information processed as quickly as possible.

    Customer Answer

    Date: 05/25/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:11/10/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a car from ********** ********, and they had used ATC for my registartion and plates because I am from **. All of the documents have been sent to ATC and they said that they have been sent to the **** I purchased the car a month ago yet have no update from ATC on what's going on. Can you tell me what *** you sent the paperwork too. I would like to pick it up from the *** if you cannot help. It should not take this long because all of my other out of state purchases have been done in under 3 weeks. The *** for my car is *****************. Please help with this because I now have a car sitting in my driveway that i cannot drive.

    Business Response

    Date: 11/14/2022

    Dear **************,

     

    I understand your frustration and I want to ensure you, ATC did everything possible to get your plates and registration issued as quickly as possible. We received your paperwork on November 7th, audited all documents, and shipped your file to our ** processing center on November 8th. Your plates and registration were issued and mailed back to ** last Friday, November 11th. Based on tracking, we will receive your items tomorrow, November 15th and will immediately process and ship out. You should receive your plates and registration on Wednesday. Feel free to email me if you have additional questions.

     

    Sincerely,

     

    ***********************

    Director of Strategic Initiatives

    ****************************************

    Customer Answer

    Date: 11/17/2022

     
    Complaint: 18386624

    I am rejecting this response because:Hi it is Thursday but no signs of the plates to be found. Was there a delay anywhere?

    Sincerely,

    ***********************

    Business Response

    Date: 12/02/2022

    Dear **************,

     

    I apologize that your plates and registration arrived one day later than what I had originally stated. As mentioned before, we received your paperwork on November 7th from the dealership and immediately audited and forwarded your file to our NY DMV processing center. Your file was processed by the state, and plates and registration were sent to you via *** on November 15th. We pride ourselves on our turnaround times and we truly strive to delivery excellent customer service. Enjoy the holiday season and have a safe and happy new year.

     

    ***********************

    Director, Strategic Initiatives

    Customer Answer

    Date: 12/08/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:10/17/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Would like to know why Ive had to drive a rental car for the past 3 months due to temporary tags that expired on 4/29/22 after purchasing from Vroom on 2/20/22.

    Business Response

    Date: 10/18/2022

    Dear ****************,

     

    I do understand your frustration and want to ensure you that ATC is doing everything possible to get your plates and registration issued. When ATC received your paperwork on 9/9/2022 we noticed during the audit process that the insurance card provided was expired. On 9/7/2022, we requested an updated insurance card which we received on 9/9/2022. We updated your file and submitted to the Arapahoe County *** for processing. On 10/13/2022, we received a rejection notice from Arapahoe County due to an incorrect title number being recorded on the dealer reassignment page. This too was immediately corrected and submitted back to the county. The county is now in possession of everything they need to process. I have also submitted a request to the *** to expedite your file. I will be monitoring your file this situation and will be following up with Arapahoe County tomorrow to obtain an updated status.

    Sincerely,

    ***********************

     

     

    Customer Answer

    Date: 10/19/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

Automotive Titling Corporation is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.